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For Companies At a Glance
- Tasks: Help passengers with ticket purchases and provide top-notch customer service.
- Company: Join Uber Boat by Thames Clippers, a leader in unique river transport in London.
- Benefits: Enjoy flexible hours with a zero-hour contract and be part of a growing team.
- Why this job: Be part of a vibrant culture that values teamwork and customer care while connecting people to London.
- Qualifications: Previous customer service experience is essential; hospitality or tourism background preferred.
- Other info: Opportunity to engage with local communities and support employment initiatives.
POSITION TITLE: Customer Service Assistant (Zero hour contract)
REPORTS TO: Customer Operations Supervisor
Uber Boat by Thames Clippers (UBTC) is an inclusive organisation where we respect and value everybody’s contribution. We empower and trust our people to do the right thing. We strive to be excellent in everything we do to be best in class and it is our people that help to make our business a great place to work.
OVERVIEW
A brilliant opportunity to join Uber Boat by Thames Clippers (UBTC) at a time of significant growth.
UBTC was founded in 1999, initially operating a one boat service from South East to Central London. Today UBTC has a fleet of 21 vessels, serves 24 piers and carries over 4.6 million passengers, providing a unique transport offering to London’s commuters and visitors, connecting them to their homes, places of work and river-side attractions, in an environment that is unmatched by any other form of London transport. UBTC operates the only commuter service on the Thames and occupies a distinct market position for tourist and visitor experiences by linking the majority of riverside attractions. This unique offering extends to private charters and UBTC’s portfolio will deliver sustained expansion both to the East and West London, with a target to grow to 9m annual passengers by 2030. The business is now also moving into light freight logistics which plans to relieve London’s congested road network within the next 3 years.
DUTIES AND RESPONSIBILITIES
- To ensure that all passengers have purchased the correct ticket type for their journey.
- Ensure that all ticket and money transactions are recorded accurately.
- To be cheerful and helpful in providing service and information.
- Maintain a high standard of customer care at all times.
- Organise and manage the customer queuing system at required piers and manage oyster touch in process.
BAU REQUIREMENTS
- Act as role model and champion of our company values, assisting the operation to integrate them into local processes and literature
- Work closely and develop relationships with our local suppliers, relevant industry bodies, universities, colleges and schools to support local employment options
- Assist in developing and maintaining effective teamwork across our diverse business
- Ensure that all relevant information is communicated speedily and accurately in a way that ensures that the information is received and easily understood
- Ensure that all materials and resources are effectively and efficiently utilised to minimise waste and reduce costs
- Attend events to showcase Uber Boats by Thames Clippers as an employer of choice and build and manage talent pipeline of potential candidates
- Undertake any other relevant duties or reasonable requests as requested by a member of the senior management team
KEY SKILLS:
Essential
- Previous experience in customer service role, ideally from a hospitality or tourism background
- A genuine desire and ability to work with the public in a front line, customer focused environment
- Ability to build rapport with customers and be approachable, knowledgeable and helpful
- Experience of handling with cash
- Have a proven ability to work effectively as part of a team and to establish good professional relationships with colleagues
- Thrive in a very busy environment and maintain patience and empathy even when working under pressure
- Be committed and flexible in your approach to work
Desirable
- Ability to speak different languages
Customer Service Assistant (Zero hour contract) employer: Uber Boat by Thames Clippers
Contact Detail:
Uber Boat by Thames Clippers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Zero hour contract)
✨Tip Number 1
Familiarize yourself with the unique offerings of Uber Boat by Thames Clippers. Understanding their services, such as the commuter and tourist experiences, will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight any previous customer service experience, especially in hospitality or tourism. Be ready to share specific examples of how you've successfully handled customer interactions, as this will show your capability in a front-line environment.
✨Tip Number 3
Prepare to discuss how you can contribute to maintaining high standards of customer care. Think about situations where you've gone above and beyond for customers, as this aligns with UBTC's commitment to excellence.
✨Tip Number 4
Show your flexibility and ability to thrive under pressure. Be ready to provide examples of how you've managed busy environments in the past, as this is crucial for a role that involves managing queues and customer transactions.
We think you need these skills to ace Customer Service Assistant (Zero hour contract)
Some tips for your application 🫡
Understand the Role: Take some time to thoroughly read the job description for the Customer Service Assistant position. Understand the key responsibilities and skills required, especially the emphasis on customer service and teamwork.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in hospitality or tourism. Use specific examples that demonstrate your ability to handle cash, work under pressure, and build rapport with customers.
Craft a Strong Cover Letter: Write a cover letter that reflects your genuine desire to work with the public and your commitment to providing excellent customer care. Mention any relevant experiences and how they align with UBTC's values and mission.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Uber Boat by Thames Clippers
✨Show Your Customer Service Skills
Since this role is all about customer service, be ready to share specific examples from your past experiences. Highlight situations where you went above and beyond for a customer or resolved a challenging issue.
✨Demonstrate Your Team Spirit
Talk about your ability to work in a team. Share instances where you collaborated with colleagues to achieve a common goal, as teamwork is essential in this role.
✨Be Approachable and Friendly
During the interview, maintain a cheerful demeanor. This reflects the kind of attitude they expect from a Customer Service Assistant. Smile and engage positively with your interviewer.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer service scenarios. Practice responses that showcase your problem-solving skills and ability to stay calm under pressure.
