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For Companies At a Glance
- Tasks: Help passengers with ticket purchases and provide excellent customer service.
- Company: Join Uber Boat by Thames Clippers, a leading transport service on the Thames.
- Benefits: Enjoy flexible hours with a zero-hour contract and be part of a growing team.
- Why this job: Be part of a unique transport experience while connecting with diverse people in London.
- Qualifications: Previous customer service experience is essential; hospitality or tourism background preferred.
- Other info: Opportunity to showcase UBTC at events and build a talent pipeline.
POSITION TITLE: Customer Service Assistant (Zero hour contract)
REPORTS TO: Customer Operations Supervisor
Uber Boat by Thames Clippers (UBTC) is an inclusive organisation where we respect and value everybody’s contribution. We empower and trust our people to do the right thing. We strive to be excellent in everything we do to be best in class and it is our people that help to make our business a great place to work.
OVERVIEW
A brilliant opportunity to join Uber Boat by Thames Clippers (UBTC) at a time of significant growth.
UBTC was founded in 1999, initially operating a one boat service from South East to Central London. Today UBTC has a fleet of 21 vessels, serves 24 piers and carries over 4.6 million passengers, providing a unique transport offering to London’s commuters and visitors, connecting them to their homes, places of work and river-side attractions, in an environment that is unmatched by any other form of London transport. UBTC operates the only commuter service on the Thames and occupies a distinct market position for tourist and visitor experiences by linking the majority of riverside attractions. This unique offering extends to private charters and UBTC’s portfolio will deliver sustained expansion both to the East and West London, with a target to grow to 9m annual passengers by 2030. The business is now also moving into light freight logistics which plans to relieve London’s congested road network within the next 3 years.
DUTIES AND RESPONSIBILITIES
- To ensure that all passengers have purchased the correct ticket type for their journey.
- Ensure that all ticket and money transactions are recorded accurately.
- To be cheerful and helpful in providing service and information.
- Maintain a high standard of customer care at all times.
- Organise and manage the customer queuing system at required piers and manage oyster touch in process.
BAU REQUIREMENTS
- Act as role model and champion of our company values, assisting the operation to integrate them into local processes and literature
- Work closely and develop relationships with our local suppliers, relevant industry bodies, universities, colleges and schools to support local employment options
- Assist in developing and maintaining effective teamwork across our diverse business
- Ensure that all relevant information is communicated speedily and accurately in a way that ensures that the information is received and easily understood
- Ensure that all materials and resources are effectively and efficiently utilised to minimise waste and reduce costs
- Attend events to showcase Uber Boats by Thames Clippers as an employer of choice and build and manage talent pipeline of potential candidates
- Undertake any other relevant duties or reasonable requests as requested by a member of the senior management team
KEY SKILLS:
Essential
- Previous experience in customer service role, ideally from a hospitality or tourism background
- A genuine desire and ability to work with the public in a front line, customer focused environment
- Ability to build rapport with customers and be approachable, knowledgeable and helpful
- Experience of handling with cash
- Have a proven ability to work effectively as part of a team and to establish good professional relationships with colleagues
- Thrive in a very busy environment and maintain patience and empathy even when working under pressure
- Be committed and flexible in your approach to work
Desirable
- Ability to speak different languages
Customer Service Assistant (Zero hour contract) employer: Uber Boat by Thames Clippers
Contact Detail:
Uber Boat by Thames Clippers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Zero hour contract)
✨Tip Number 1
Familiarize yourself with the unique offerings of Uber Boat by Thames Clippers. Understanding their services, such as the commuter and tourist experiences, will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight any previous customer service experience, especially in hospitality or tourism. Be ready to share specific examples of how you've successfully handled customer interactions, as this will show that you can thrive in a busy environment.
✨Tip Number 3
Practice your communication skills. Since you'll be interacting with a diverse range of customers, being approachable and knowledgeable is key. Consider role-playing scenarios where you provide information or assistance to customers.
✨Tip Number 4
If you speak multiple languages, make sure to mention this during your interactions. Being able to communicate with a wider audience can set you apart from other candidates and is a valuable asset in a customer-facing role.
We think you need these skills to ace Customer Service Assistant (Zero hour contract)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Assistant position. Understand the key responsibilities and skills required, and think about how your experience aligns with them.
Highlight Relevant Experience: In your application, emphasize any previous customer service experience, especially in hospitality or tourism. Provide specific examples of how you've successfully interacted with customers and handled transactions.
Show Your Personality: Since the role requires a cheerful and helpful demeanor, let your personality shine through in your cover letter. Share anecdotes that demonstrate your ability to build rapport with customers and work well under pressure.
Tailor Your Application: Customize your CV and cover letter to reflect the values and mission of Uber Boat by Thames Clippers. Mention your commitment to excellent customer care and teamwork, as these are crucial for the role.
How to prepare for a job interview at Uber Boat by Thames Clippers
✨Show Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples from your previous experience. Highlight situations where you successfully resolved customer issues or went above and beyond to assist someone.
✨Demonstrate Teamwork
The company values teamwork, so be ready to discuss how you've collaborated with others in past roles. Share stories that showcase your ability to work effectively within a team, especially in busy environments.
✨Emphasize Your Adaptability
Given the fast-paced nature of the job, it's important to convey your flexibility and ability to thrive under pressure. Prepare examples that illustrate how you've adapted to changing circumstances or handled stressful situations.
✨Express Your Passion for Customer Interaction
Make sure to communicate your genuine desire to work with the public. Share why you enjoy customer service and how you build rapport with customers, as this aligns with the company's focus on providing excellent service.
