At a Glance
- Tasks: Serve delicious food and drinks while providing top-notch customer service.
- Company: Join the exciting team at Uber Boat by Thames Clippers, a leader in London transport.
- Benefits: Flexible hours, dynamic work environment, and opportunities for growth.
- Other info: Perfect for those looking to gain experience in a vibrant, fast-paced setting.
- Why this job: Be part of a unique café bar experience on the Thames, connecting with locals and tourists.
- Qualifications: Experience in customer service and a passion for working with people.
The predicted salary is between 12 - 15 € per hour.
A brilliant opportunity to join Uber Boat by Thames Clippers (UBTC) at a time of significant growth. UBTC was founded in 1999, initially operating a one boat service from South East to Central London. Today UBTC has a fleet of 23 vessels, serves 24 piers and carries over 5 million passengers, providing a unique transport offering to London’s commuters and visitors, connecting them to their homes, places of work and river-side attractions, in an environment that is unmatched by any other form of London transport. UBTC operates the only commuter service on the Thames and occupies a distinct market position for tourist and visitor experiences by linking the majority of riverside attractions. The business is now excited to be adding an Exclusive Café Bar at Embankment Pier in an ideal location for servicing commuters, local offices & theatres.
DUTIES AND RESPONSIBILITIES
- The production and delivery of drinks/food in line with brand standards & recipes and in compliance with relevant food safety and alcohol licensing laws.
- To understand and follow the procedures to ensure that all transactions are recorded accurately and to make all reasonable efforts to ensure that stock is not lost or stolen.
- To provide a ‘world class’ standard of customer service at all times, being proactive in offering customer information.
- To prepare and serve food and beverages to customers following the presentation guidelines set out in line with our brand standards and answer questions about products.
- Clearing tables & cleaning food surface areas regularly to maintain a high level of cleanliness & hygiene.
- Operating the dishwasher in order to ensure there is an ample supply of glassware, crockery & service utensils.
- To follow food hygiene/safety procedures in line with health and safety requirements e.g. temperature.
- To ensure sales of alcohol are completed responsibly and in line with licensing requirements e.g. Challenge 25.
- To greet all customers with a friendly welcome and explore their requirements for food and drink.
- To process all sales through the EPOS system and ensure payment is taken and recorded in full.
- To maximise the profitability of your sales by offering suitable ‘add-ons’ which could enhance the customer’s enjoyment of their purchase.
- To minimise losses by taking all reasonable steps to ensure stock is not lost, stolen or damaged.
- Working alongside the rest of the facilities team to ensure that the daily, weekly & monthly cleaning programme is followed and kept to a high standard of cleanliness at all times during service.
- To monitor & replenish stock as required and ensure appropriate displays of food, beverages & merchandise.
- Report to line manager any feedback, complaints, suggestions, stock requirements, breakages, faults or hazards identified during the course of work.
- To take part in monthly drills to ensure emergency preparedness, and maintain an accurate log of these sessions.
REQUIREMENTS
- Act as a role model and champion of our company values, assisting the operation to integrate them into local processes.
- Assist in developing and maintaining effective teamwork across our diverse business.
- Ensure that all relevant information is communicated speedily and accurately in a way that ensures that the information is received and easily understood.
- Undertake specialist courses to enhance individual experience for working at private or corporate events.
- Undertake any other relevant duties or reasonable requests as requested by a member of the senior management team.
- The ability to work flexible hours and shifts which may include early mornings, late nights, weekends and bank holidays.
- Contributing to a positive work environment.
- Being punctual and maintaining regular and consistent attendance.
KEY SKILLS:
- Previous, relevant working experience within a Customer/Food Service environment.
- Have a genuine desire and ability to work with the public in a front line, customer focused environment.
- Be committed to working to high standards and providing the highest level of visitor care.
- A team player with a flexible, positive and committed attitude to work.
- Ability to multi-task in a very busy environment remaining organised and patient even when working under pressure.
- Knowledge of the Thames and surrounding areas/attractions.
Cafe Bar Assistant (Zero Hour) employer: Uber Boat by Thames Clippers
Uber Boat by Thames Clippers offers an exceptional work environment for Cafe Bar Assistants, where you can be part of a dynamic team in a unique setting along the Thames. With a commitment to employee growth and development, we provide opportunities for training and advancement while fostering a culture of teamwork and customer service excellence. Located at the bustling Embankment Pier, you'll enjoy the vibrant atmosphere of London while serving both commuters and tourists, making every day rewarding and engaging.
Contact Detail:
Uber Boat by Thames Clippers Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Bar Assistant (Zero Hour)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Uber Boat by Thames Clippers. Understand their values and what makes them unique in the transport industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your commitment to excellent service.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. First impressions matter, especially in a customer-facing role like this one. A neat appearance shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Cafe Bar Assistant (Zero Hour)
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love working with people! Share any experiences where you’ve gone the extra mile to make a customer’s day. We want to see that you’re all about providing top-notch service.
Highlight Relevant Experience:Make sure to mention any previous roles in food service or customer-facing jobs. We’re looking for candidates who can hit the ground running, so if you’ve got experience, flaunt it! Tailor your application to show how your skills match what we need.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Whether it’s your love for the Thames or your favourite coffee order, share what makes you unique and why you’d fit right in with our team.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can start the process of bringing you on board. We can’t wait to hear from you!
How to prepare for a job interview at Uber Boat by Thames Clippers
✨Know the Company Inside Out
Before your interview, take some time to research Uber Boat by Thames Clippers. Understand their history, values, and what makes them unique in the transport sector. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Cafe Bar Assistant, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your ability to handle difficult situations with grace and how you can contribute to creating a 'world class' standard of service.
✨Demonstrate Your Team Spirit
This role requires working closely with a diverse team. Be ready to discuss how you’ve collaborated with others in previous jobs. Share specific instances where teamwork led to success, and emphasise your positive attitude and flexibility in a busy environment.
✨Prepare for Practical Scenarios
Expect questions or scenarios related to food safety, hygiene, and customer interactions. Brush up on relevant regulations and think about how you would handle various situations, like managing stock or dealing with a challenging customer. Showing that you’re prepared for the practical aspects of the job will set you apart.
