At a Glance
- Tasks: Maintain and repair office equipment while ensuring top-notch customer satisfaction.
- Company: Join UBEO Business Services, a leader in business technology solutions.
- Benefits: Enjoy competitive pay, comprehensive health plans, and generous time off.
- Other info: Great opportunities for career growth and skill development.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: High School diploma or GED; technical training preferred.
The predicted salary is between 31500 - 38500 £ per year.
UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Field Service Technician to join our team.
UBEO is a distributor/servicer of document equipment and software solutions.
Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers.
UBEO specializes in electronic document management software and integrations.
The primary responsibilities of this position is as follows
Purpose
This position is an intermediate level technician capable of a full workload.
The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products, thereby influencing the sale of office product equipment that is offered by UBEO BUSINESS SERVICES.
Responsibilities
- Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
- Manage the utilization of assets and resources to achieve targeted financial results and create superior value for UBEO BUSINESS SERVICES and our customers
- Analyze customer needs, recognize business opportunities, and influence sales volume growth
- Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
- Complete all administrative aspects of the job on time and error-free
- Provide accurate feedback with call close information, parts usage reporting, and customer meter readings
- Perform other activities that support UBEO BUSINESS SERVICES and our service organization
- Job-Related Dimensions
- Technical knowledge/skills
- Analysis (problem identification)
- Attention to Detail
- Customer service orientation
- Business skills
- Communications – verbal and written
- Planning and organizing, (work management)
- Teamwork (cooperation)
- Work standards (concern for quality)
- Follow-up
Qualifications
- High School or GED
- Associates Degree or equivalent technical training
• Successful completion of
- Manufacturer Core Basics
- 2 Manufacturer Training Classes
- 2 – 5 years industry or equivalent experience
- Physical Demands & Work Environment
- Ability to operate a motor vehicle for travel to client sites
- Ability to stand/walk for prolonged periods at times
- Ability to lift 50+lbs on occasion
UBEO offers a competitive compensation package.
UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation.
We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities.
Our comprehensive benefits package includes
- Choice of medical, dental and vision plans that provide our employees and their families, including domestic partners, with high-quality healthcare, including orthodontia for both adults and child(ren)
- Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
- Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
- Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
- Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
- Pet Insurance, breathe easy knowing Nationwide has your pets covered
- Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
- A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
- Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life
UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.
Field Service Technician in Cambridge employer: UBEO Business Services
UBEO Business Services is an exceptional employer that prioritises employee well-being and professional growth. With a comprehensive benefits package, including competitive healthcare options, generous leave policies, and a robust 401(K) plan, UBEO fosters a supportive work culture that values teamwork and customer satisfaction. As a Field Service Technician, you'll have the opportunity to develop your technical skills while contributing to a company that is committed to excellence in service and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician in Cambridge
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Field Service Technician in Cambridge
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch UBEO Business Services's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at UBEO Business Services. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at UBEO Business Services
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at UBEO Business Services.
