Infrastructure Operations Engineer - 24/7 Shift Rota

Infrastructure Operations Engineer – 24×7 Shift Rota Location: Manchester, UK About UBDS Group At UBDS Group, we drive innovation by empowering businesses through transformative technology. Our mission is to deliver cutting-edge digital solutions that bring about significant and sustainable change, helping our clients thrive in a fast-evolving technological landscape. Role Overview We are seeking enthusiastic and experienced Infrastructure Operations Engineers to join our Infrastructure Operations Centre in Manchester. You will be a part of a collaborative team focused on delivering top-tier support, implementing cutting-edge technology, and ensuring seamless service operations. This role offers the chance to work on diverse projects, support multiple technologies, and directly contribute to our clients’ digital transformation journeys. Key Responsibilities * Client & System Support: Provide high-quality support for networks, Cloud, and end-user computing (EUC) environments including device deployment & management, ensuring exceptional service and swift issue resolution. * Network Management: Diagnose and resolve issues in both wired and wireless networks, with exposure to legacy systems and modern infrastructure. * System Implementation: Deploy, optimise, and maintain infrastructure systems, including servers, network devices, storage solutions, and Cloud platforms. * Security & Compliance: Design and implement robust security measures to protect data and systems while adhering to compliance standards. * Troubleshooting & Problem Solving: Proactively identify and resolve technical issues across various platforms, including network infrastructure, firewalls, and virtualisation tools. * Continuous Improvement: Collaborate with teams to streamline operations and suggest innovative solutions to enhance performance and service delivery. * Project Collaboration: Support system migrations and contribute to project activities, ensuring successful outcomes for clients. * Client Interaction: Communicate effectively with clients and stakeholders, providing regular updates and resolving queries professionally and promptly. About You We’re looking for individuals from a technical background who are proactive, solution-oriented, and passionate about infrastructure and networking technologies. You should be ready to take on challenges in a fast-paced environment and have the ability to collaborate with clients and teams effectively. Skills & Experience: * Ideally 2-3 years experience in a managed service environment, supporting a variety of clients across infrastructure, networking, security, and End User Computing * Understanding of networking principles (LAN, WAN, VPN) and protocols, including the ability to integrate these with end-user computing (EUC) environments. This includes supporting remote access solutions, optimizing connectivity, and managing seamless interactions with network resources, alongside specific experience with technologies such as Windows 10/11, Microsoft Defender, and Sentinel. (TCP, STP, ARP, Ethernet, OSPF) * Hands-on experience with both wired and wireless technologies, including configuring and troubleshooting enterprise-grade networks as well as end-user connectivity solutions. * Proficiency in using Cloud monitoring tools and supporting Cloud-based solutions (AWS, Azure), with a focus on integrating these systems with EUC technologies like EntraID, Intune, SCCM, PatchMyPC , Windows Defender and Sentinel to ensure efficient infrastructure management. * Exposure to server infrastructure (Windows/Linux) and virtualization platforms (VMware, Hyper-V). * Familiarity with managing IT operations, including routers, switches, firewalls, and access points, as well as deploying and managing EUC tools like JAMF and Microsoft 365 to provide comprehensive end-user support. * Solid knowledge of implementing and managing security best practices. * Excellent troubleshooting and problem-solving skills. * Strong written and verbal communication skills, with a focus on delivering exceptional customer service. Desirable Attributes: * Experience across various industry sectors. * Eagerness to learn new technologies and continuously develop skills. * Adaptable and flexible approach to work in a dynamic environment. Essential Requirements: * Eligibility for SC Clearance. * Willingness to work on a 24×7 shift rota, based in the Manchester office