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- Tasks: Lead smooth transitions of complex services into live operations and ensure operational readiness.
- Company: Join UBDS Group, a dynamic tech company focused on meaningful digital transformations.
- Benefits: Enjoy competitive salary, private medical cover, training opportunities, and generous holiday allowance.
- Why this job: Make a real impact by shaping service transitions and driving innovation in technology solutions.
- Qualifications: Experience in service transition, ITIL knowledge, and strong communication skills required.
- Other info: Collaborative culture with a focus on continuous improvement and professional growth.
The predicted salary is between 48000 - 72000 £ per year.
UBDS Group helps organisations deliver meaningful digital transformations through modern technology solutions. We work with clients across the public and private sector to design and build products, platforms and services that genuinely make a difference to users.
We are looking for a Senior Service Transition Manager who thrives at the point where projects become live services. Someone who brings structure, clarity and confidence to complex transitions, enjoys working across teams & clients, and takes pride in ensuring new services land smoothly and sustainably into operations.
The Role
As a Senior Service Transition Manager at UBDS, you will play a critical role in ensuring new and changed services are transitioned into live operations successfully. You will work closely with business owners, project managers, architects, engineers, operations teams and clients, acting as the bridge between delivery and BAU. You will be trusted to shape transition approaches, define readiness standards and act as a gatekeeper for services ensuring services are operationally ready, well understood and supported from day one. This is a senior, hands-on role with influence across programmes, portfolios and stakeholders.
What You Will Do
- Act as the primary point of coordination between project teams, operations, suppliers and business stakeholders to enable smooth service transitions.
- Ensure Non-Functional Requirements (including support, resilience, security and performance) are captured, agreed, delivered and formally signed off.
- Work closely with Change and Release functions to plan and execute implementations, avoiding conflicts, freezes and operational risk.
- Lead the transition of services into live operations, including creation and approval of runbooks, SOPs and operational documentation.
- Ensure effective knowledge transfer, playback sessions and validated transition plans are in place so teams can operate services independently.
- Define and agree RACI models, clarifying ownership and responsibilities across all live support teams.
- Design and operate a Service Readiness Process, acting as a gatekeeper to ensure only services that meet agreed criteria are accepted into live.
- Ensure appropriate resourcing, training, tooling, documentation and support arrangements are delivered prior to go-live.
- Confirm training and non-functional requirements are met against agreed Service Acceptance Criteria.
- Review transition and support processes, recommending improvements to drive continuous improvement across service delivery.
What We Are Looking For
Service Transition & Delivery Expertise- Strong experience successfully transitioning complex services into live operations.
- ITIL Foundation (or equivalent practical experience).
- Proven ability to define and manage service acceptance, readiness and warranty processes.
- Experience producing high-quality operational documentation, runbooks and service reports.
- Service design experience, particularly defining operational and support requirements.
- Good commercial and contract awareness.
- Excellent communication and interpersonal skills, with the confidence to work with senior stakeholders, teams and vendors.
- Proven capability in team and task leadership, coordinating across multiple workstreams.
- Strong resource planning and prioritisation skills in complex delivery environments.
- Clear decision-making ability, balancing risk, delivery and operational stability.
- High attention to detail and a commitment to quality and consistency.
- A continuous-improvement mindset, actively improving transition and support processes.
- Comfortable working in client-driven, fast-moving and sometimes ambiguous environments.
Benefits
Why people choose to grow their careers at UBDS Group: Professionals choose to grow their careers at UBDS Group for its reputation as a dynamic and forward-thinking organisation that is deeply committed to both innovation and employee development. At UBDS Group, employees are given unique opportunities to work on cutting-edge projects across a diverse range of industries, exposing them to new challenges and learning opportunities that are pivotal for professional growth. The Group's culture emphasises continuous improvement, offering ample training programs, mentorship, and the chance to gain certifications that enhance their skills and marketability. UBDS Group fosters a collaborative environment where creativity and innovation are encouraged, allowing employees to contribute ideas and solutions that have a tangible impact on the company and its clients. This combination of professional development, a culture of innovation, and the opportunity to make meaningful contributions makes UBDS Group an attractive place for those looking to advance their careers and be at the forefront of technological and operational excellence.
Employee Benefits:
- Training – All team members are offered a number of options in terms of personal development, whether it is technical led, business acumen or methodologies. We want you to grow with us and to help us achieve more.
- Private medical cover for you and your spouse/partner, offered via Vitality.
- Discretionary bonus based on a blend of personal and company performance.
- Holiday – You will receive 25 Days holiday, plus 1 day for Birthday and 1 day for your work anniversary in addition to UK bank holidays.
- Electric Vehicle leasing with salary sacrifice.
- Contributed Pension Scheme.
- Death in service cover.
About UBDS Group: At UBDS Group our mission is to support entrepreneurs who are setting new standards with technology solutions across cloud services, cybersecurity, data and AI, ensuring that every investment advances our commitment to innovation, making a difference, and creating impactful solutions for organisations and society.
Equal Opportunities: We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Senior Service Transition Manager in Manchester employer: UBDS Group
Contact Detail:
UBDS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Transition Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Senior Service Transition Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching UBDS Group thoroughly. Understand their projects, values, and culture. This will not only help you answer questions confidently but also show that you’re genuinely interested in being part of the team.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you’ve successfully transitioned services in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Senior Service Transition Manager in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service transitions. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Showcase Your Communication Skills: As a Senior Service Transition Manager, you'll need to communicate effectively with various stakeholders. Use your application to demonstrate your communication style and how you've successfully collaborated across teams in the past.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've tackled complex challenges during service transitions. This will show us that you have the right mindset for this hands-on role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at UBDS Group
✨Know Your Transition Processes
Make sure you’re well-versed in the service transition processes relevant to the role. Brush up on ITIL principles and be ready to discuss how you've successfully transitioned complex services in the past. This will show that you understand the nuances of the job and can hit the ground running.
✨Prepare for Stakeholder Engagement
Since this role involves working closely with various stakeholders, practice articulating your communication style. Think of examples where you’ve effectively coordinated between teams and clients. Highlight your interpersonal skills and how they’ve helped you manage expectations and drive successful transitions.
✨Showcase Your Documentation Skills
Be prepared to discuss your experience with creating operational documentation, runbooks, and service reports. Bring examples if possible! This will demonstrate your attention to detail and commitment to quality, which are crucial for ensuring smooth service transitions.
✨Emphasise Continuous Improvement
Talk about your mindset towards continuous improvement. Share specific instances where you’ve reviewed and enhanced transition processes. This will resonate well with UBDS Group’s culture of innovation and their focus on driving improvements across service delivery.