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- Tasks: Conduct user research to shape better public services and inform design decisions.
- Company: UBDS Group, a dynamic organisation focused on meaningful digital transformations.
- Benefits: Private medical cover, training opportunities, 25 days holiday plus extra days for special occasions.
- Why this job: Make a real impact by understanding user needs in fast-paced environments.
- Qualifications: Experience in user research and a strong understanding of various research methods.
- Other info: Collaborative culture with a focus on innovation and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
UBDS Group helps organisations deliver meaningful digital transformations through modern technology and ways of working. We work across the public and private sector to design and build products, platforms and services that genuinely make a difference to users. In the public sector, that means helping teams design services that are accessible, inclusive and evidence-led, meeting real user needs while aligning with government standards and constraints.
We’re looking for a User Researcher who is passionate about understanding people, confident working in delivery teams, and experienced in applying research to shape better public services.
The Role
As a User Researcher at UBDS, you’ll work as part of multidisciplinary delivery teams alongside designers, product managers, engineers, analysts and client stakeholders. You’ll plan and carry out user research to inform service design and delivery, ensuring decisions are grounded in evidence rather than assumptions. You’ll operate in fast-moving, sometimes ambiguous public sector environments, balancing rigour with pragmatism and helping teams continuously learn from users throughout delivery. This is a hands-on role focused on doing high-quality research and helping teams turn insight into action.
What You’ll Do
- Plan and conduct user research to understand user needs, behaviours and pain points across digital and non-digital public services.
- Choose and apply appropriate qualitative and quantitative research methods (e.g. interviews, usability testing, surveys, diary studies).
- Work closely with product managers and designers to shape problem statements, hypotheses and research questions.
- Synthesize research findings into clear, actionable insights that inform design and delivery decisions.
- Communicate research outcomes through clear artefacts such as insight reports, personas, journey maps and playback sessions.
- Support teams to iterate services based on evidence, testing and learning throughout discovery, alpha, beta and live phases.
- Ensure research activities are inclusive, ethical and aligned with accessibility and safeguarding considerations.
- Work in line with Government Digital Service (GDS) standards, supporting service assessments where required.
- Contribute to building research capability in teams by sharing methods, insights and good practice.
What We’re Looking For
User Research Skills
- Experience conducting user research in public sector or complex service environments.
- Strong understanding of a range of user research methods and when to use them.
- Experience working across different phases of delivery (Discovery, Alpha, Beta, Live).
- Ability to synthesise research into clear insights that directly influence product and service decisions.
- Experience working with or aligning to GDS standards, including Service Standard and accessibility requirements.
- Aware of research ethics, data protection and consent, particularly in public-facing services.
Ways of Working
- A user-centred mindset and genuine curiosity about people and how they interact with services.
- Confidence working in multidisciplinary, Agile teams.
- Ability to communicate clearly with a wide range of stakeholders, including non-research specialists.
- Comfortable working in ambiguous problem spaces and helping teams make sense of complexity.
- Strong organisation and attention to detail, including clear documentation of research plans and findings.
- Willingness to adapt research approaches to time, budget and operational constraints while maintaining quality.
Employee Benefits
- Training – All team members are offered a number of options in terms of personal development, whether it is technical led, business acumen or methodologies.
- Private medical cover for you and your spouse/partner, offered via Vitality.
- Discretionary bonus based on a blend of personal and company performance.
- Holiday – You will receive 25 Days holiday, plus 1 day for Birthday and 1 day for your work anniversary in addition to UK.
User Research Consultant in London employer: UBDS Group
Contact Detail:
UBDS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Research Consultant in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your user research projects and insights. This is your chance to demonstrate how you've turned research into actionable outcomes, making it easier for employers to see your value.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to user research. Think about how you can showcase your experience with different research methods and your ability to work in multidisciplinary teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace User Research Consultant in London
Some tips for your application 🫡
Show Your Passion for User Research: Let us see your enthusiasm for understanding users! In your application, share specific examples of how you've conducted user research and the impact it had on service design. This will help us gauge your genuine interest in making a difference.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to describe your experience and skills, especially around user research methods. We appreciate brevity, so get to the point while still showcasing your expertise!
Tailor Your Application: Make sure to customise your application to align with our job description. Highlight your experience in public sector environments and your familiarity with GDS standards. This shows us that you understand what we’re looking for and how you fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at UBDS Group
✨Know Your Research Methods
Make sure you’re well-versed in various user research methods, both qualitative and quantitative. Be ready to discuss when and why you would use each method, especially in the context of public sector services.
✨Showcase Your User-Centred Mindset
Demonstrate your genuine curiosity about users and their interactions with services. Prepare examples of how you've applied user insights to shape service design and delivery in previous roles.
✨Communicate Clearly
Practice articulating your research findings in a clear and concise manner. Be prepared to explain how your insights can influence product decisions and improve user experiences, using artefacts like personas or journey maps.
✨Embrace Ambiguity
Be ready to discuss how you handle ambiguity in research settings. Share experiences where you’ve navigated complex problem spaces and helped teams make sense of user needs amidst uncertainty.
