At a Glance
- Tasks: Lead the delivery of Managed Services and ensure top-notch performance for clients.
- Company: Join UBDS Group, a dynamic leader in digital solutions and innovation.
- Benefits: Enjoy competitive pay, private medical cover, and generous holiday allowances.
- Other info: Collaborative culture with continuous learning and development opportunities.
- Why this job: Make a real impact in cloud services while growing your career in a supportive environment.
- Qualifications: Experience in service management and strong knowledge of cloud and DevOps practices.
The predicted salary is between 60000 - 75000 £ per year.
UBDS Group delivers secure, scalable digital and data solutions across public and private sector environments. We specialise in cloud-native architecture, secure systems engineering, and complex digital transformation programmes.
As a Service Manager at Rayo, part of the UBDS Group, you will own the end-to-end delivery and performance of Managed Services across one or more client accounts. You will be accountable for SLA design, service governance, performance management and continual improvement within modern cloud and DevOps-enabled environments. This is a fully accountable role, requiring strong commercial awareness, stakeholder confidence and service leadership maturity.
Key Responsibilities- Own Managed Service performance and contractual compliance
- Design and manage SLAs, KPIs and OLAs aligned to client outcomes
- Lead governance forums and Service Reviews
- Act as the primary escalation point for service risks and issues
- Monitor and report on operational and DevOps metrics, including availability, change success rate, deployment frequency and MTTR
- Ensure service controls operate effectively within CI/CD and agile delivery models
- Balance release velocity with stability and risk management
- Drive structured Continual Service Improvement initiatives
- Act as the primary service contact for clients
- Translate technical performance into business impact
- Manage service risk, scope and contractual obligations
- Identify opportunities for optimisation and service enhancement
- Ensure effective Incident, Problem and Change Management
- Oversee Major Incident communications and structured RCA
- Work closely with cloud, platform and DevOps teams to ensure service resilience
- Proven experience as a Service Manager with full service accountability
- Strong experience designing and managing SLAs in cloud environments
- Experience operating within DevOps / CI/CD-driven delivery models
- Strong ITIL knowledge (v4 preferred)
- Experience running governance boards and Service Reviews
- Strong understanding of:
- Cloud infrastructure (Azure preferred)
- DevOps operating models and CI/CD pipelines
- Infrastructure-as-Code principles
- Observability and reliability metrics
- Commercially aware and outcome-focused
- Confident with both technical teams and senior stakeholders
- Structured, data-driven and calm under pressure
- Comfortable operating in fast-moving cloud environments
Professionals choose to grow their careers at UBDS Group for its reputation as a dynamic and forward-thinking organisation that is deeply committed to both innovation and employee development. At UBDS Group, employees are given unique opportunities to work on cutting-edge projects across a diverse range of industries, exposing them to new challenges and learning opportunities that are pivotal for professional growth. The Group’s culture emphasises continuous improvement, offering ample training programs, mentorship, and the chance to gain certifications that enhance their skills and marketability. UBDS Group fosters a collaborative environment where creativity and innovation are encouraged, allowing employees to contribute ideas and solutions that have a tangible impact on the company and its clients. This combination of professional development, a culture of innovation, and the opportunity to make meaningful contributions makes UBDS Group an attractive place for those looking to advance their careers and be at the forefront of technological and operational excellence.
Employee Benefits- Training – All team members are offered a number of options in terms of personal development, whether it is technical led, business acumen or methodologies. We want you to grow with us and to help us achieve more
- Private medical cover for you and your spouse/partner, offered via Vitality
- Discretionary bonus based on a blend of personal and company performance
- Holiday – You will receive 25 Days holiday, plus 1 day for Birthday and 1 day for your work anniversary in addition to UK bank holidays
- Electric Vehicle leasing with salary sacrifice
- Contributed Pension Scheme
- Death in service cover
At UBDS Group our mission is to support entrepreneurs who are setting new standards with technology solutions across cloud services, cybersecurity, data and AI, ensuring that every investment advances our commitment to innovation, making a difference, and creating impactful solutions for organisations and society.
Equal OpportunitiesWe are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Service Manager in London employer: UBDS Group
UBDS Group is an exceptional employer, renowned for its commitment to innovation and employee development. As a Service Manager, you will thrive in a dynamic environment that encourages continuous improvement and offers unique opportunities to work on cutting-edge projects. With a strong focus on professional growth, collaborative culture, and comprehensive benefits, UBDS Group is the ideal place for those seeking meaningful and rewarding careers in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current Service Managers on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to service management and cloud environments. Think about your past experiences and how they align with the role at UBDS Group. We want to see your confidence shine through!
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in managing SLAs, KPIs, and service improvements. This will give you an edge and demonstrate your hands-on experience in a tangible way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the UBDS Group family. Let’s get you on board!
We think you need these skills to ace Service Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Manager role. Highlight your experience with SLAs, cloud environments, and DevOps practices. We want to see how your skills align with what we’re looking for!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve improved service performance or client satisfaction.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your passion for the position shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at UBDS Group
✨Know Your SLAs Inside Out
Make sure you’re well-versed in the SLAs, KPIs, and OLAs relevant to the role. Be prepared to discuss how you've designed and managed these in previous positions, especially in cloud environments. This shows you understand the importance of aligning service delivery with client outcomes.
✨Showcase Your Governance Experience
Highlight your experience running governance boards and service reviews. Bring examples of how you’ve led these forums and what improvements resulted from them. This will demonstrate your leadership maturity and ability to manage service performance effectively.
✨Be Ready for Technical Discussions
Brush up on your knowledge of cloud infrastructure, particularly Azure, and DevOps operating models. Expect technical questions that assess your understanding of CI/CD pipelines and Infrastructure-as-Code principles. Being confident in these areas will help you connect with both technical teams and senior stakeholders.
✨Prepare for Scenario-Based Questions
Think about potential service risks and issues you might face in this role. Prepare to discuss how you would handle major incidents, including communication strategies and root cause analysis. This will show your structured, calm approach under pressure and your commitment to continual service improvement.
