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- Tasks: Join our team to support networks, cloud, and end-user computing in a dynamic environment.
- Company: UBDS Group delivers innovative digital solutions for public and private sectors, driving technological change.
- Benefits: Enjoy 25 days holiday, private medical cover, training opportunities, and electric vehicle leasing.
- Why this job: Be part of a collaborative culture that values innovation and professional growth through diverse projects.
- Qualifications: 2-3 years experience in managed services with strong networking and cloud skills required.
- Other info: Willingness to work 24x7 shifts in Manchester is essential.
The predicted salary is between 42000 - 84000 £ per year.
Infrastructure Operations Engineer – 24×7 Shift Environment
Infrastructure Operations Engineer – 24×7 Shift Environment
3 weeks ago Be among the first 25 applicants
About UBDS Group
About UBDS Group
With a portfolio including UBDS Digital and Rayo, Datym and 3BDS; UBDS Group Companies proudly offer comprehensive, end-to-end digital solutions tailored for both the public and private sectors. By harnessing the strengths of leading technology partners, we deliver innovative strategies, services and solutions that address complex challenges and drive significant value. Our services cover digital consulting, cloud platforms, data and ai, cybersecurity, managed services and delivery management.
At UBDS Group, we drive innovation by empowering businesses through transformative technology. Our mission is to deliver cutting-edge digital solutions that bring about significant and sustainable change, helping our clients thrive in a fast-evolving technological landscape.
Role Overview
We are seeking enthusiastic and experienced Infrastructure Operations Engineers to join our Infrastructure Operations Centre in Manchester. You will be a part of a collaborative team focused on delivering top-tier support, implementing cutting-edge technology, and ensuring seamless service operations. This role offers the chance to work on diverse projects, support multiple technologies, and directly contribute to our clients\’ digital transformation journeys.
Key Responsibilities
- Client & System Support: Provide high-quality support for networks, Cloud, and end-user computing (EUC) environments including device deployment & management, ensuring exceptional service and swift issue resolution
- Network Management: Diagnose and resolve issues in both wired and wireless networks, with exposure to legacy systems and modern infrastructure
- System Implementation: Deploy, optimise, and maintain infrastructure systems, including servers, network devices, storage solutions, and Cloud platforms
- Security & Compliance: Design and implement robust security measures to protect data and systems while adhering to compliance standards
- Troubleshooting & Problem Solving: Proactively identify and resolve technical issues across various platforms, including network infrastructure, firewalls, and virtualisation tools
- Continuous Improvement: Collaborate with teams to streamline operations and suggest innovative solutions to enhance performance and service delivery
- Project Collaboration: Support system migrations and contribute to project activities, ensuring successful outcomes for clients
- Client Interaction: Communicate effectively with clients and stakeholders, providing regular updates and resolving queries professionally and promptly
About You
We\’re looking for individuals from a technical background who are proactive, solution-oriented, and passionate about infrastructure and networking technologies. You should be ready to take on challenges in a fast-paced environment and have the ability to collaborate with clients and teams effectively.
Skills & Experience:
- Ideally 2-3 years experience in a managed service environment, supporting a variety of clients across infrastructure, networking, security, and End User Computing
- Understanding of networking principles (LAN, WAN, VPN) and protocols, including the ability to integrate these with end-user computing (EUC) environments. This includes supporting remote access solutions, optimizing connectivity, and managing seamless interactions with network resources, alongside specific experience with technologies such as Windows 10/11, Microsoft Defender, and Sentinel. (TCP, STP, ARP, Ethernet, OSPF)
- Hands-on experience with both wired and wireless technologies, including configuring and troubleshooting enterprise-grade networks as well as end-user connectivity solutions
- Proficiency in using Cloud monitoring tools and supporting Cloud-based solutions (AWS, Azure), with a focus on integrating these systems with EUC technologies like EntraID, Intune, SCCM, PatchMyPC , Windows Defender and Sentinel to ensure efficient infrastructure management
- Exposure to server infrastructure (Windows/Linux) and virtualization platforms (VMware, Hyper-V)
- Familiarity with managing IT operations, including routers, switches, firewalls, and access points, as well as deploying and managing EUC tools like JAMF and Microsoft 365 to provide comprehensive end-user support
- Solid knowledge of implementing and managing security best practices
Requirements
Essential Requirements:
- Eligibility for SC Clearance
- Willingness to work on a 24×7 shift rota, based in the Manchester office
- Excellent troubleshooting and problem-solving skills
- Strong written and verbal communication skills, with a focus on delivering exceptional customer service
Desirable Attributes:
- Experience across various industry sectors
- Eagerness to learn new technologies and continuously develop skills
- Adaptable and flexible approach to work in a dynamic environment
Benefits
Why people choose to grow their careers at UBDS Group
Professionals choose to grow their careers at UBDS Group for its reputation as a dynamic and forward-thinking organisation that is deeply committed to both innovation and employee development. At UBDS Group, employees are given unique opportunities to work on cutting-edge projects across a diverse range of industries, exposing them to new challenges and learning opportunities that are pivotal for professional growth. The Group\’s culture emphasises continuous improvement, offering ample training programs, mentorship, and the chance to gain certifications that enhance their skills and marketability.
UBDS Group fosters a collaborative environment where creativity and innovation are encouraged, allowing employees to contribute ideas and solutions that have a tangible impact on the company and its clients. This combination of professional development, a culture of innovation, and the opportunity to make meaningful contributions makes UBDS Group an attractive place for those looking to advance their careers and be at the forefront of technological and operational excellence.
Employee Benefits
- Training – All team members are offered a number of options in terms of personal development, whether it is technical led, business acumen or methodologies. We want you to grow with us and to help us achieve more
- Private medical cover for you and your spouse/partner, offered via Vitality
- Discretionary bonus based on a blend of personal and company performance
- Holiday – You will receive 25 Days holiday, plus 1 day for Birthday and 1 day for your work anniversary in addition to UK bank holidays
- Electric Vehicle leasing with salary sacrifice
- Contributed Pension Scheme
- Death in service cover
About UBDS Group
At UBDS Group our mission is to support entrepreneurs who are setting new standards with technology solutions across cloud services, cybersecurity, data and AI, ensuring that every investment advances our commitment to innovation, making a difference, and creating impactful solutions for organisations and society.
Equal Opportunities
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Seniority level
-
Seniority level
Not Applicable
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
IT Services and IT Consulting
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Senior Cloud Engineer - 24x7 Shift Environment employer: UBDS Digital
Contact Detail:
UBDS Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Cloud Engineer - 24x7 Shift Environment
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as AWS, Azure, and networking protocols. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past challenges you've faced in a similar environment. Be ready to explain how you diagnosed and resolved issues, as this is crucial for the Infrastructure Operations Engineer role.
✨Tip Number 3
Network with current or former employees of UBDS Group on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Prepare to discuss your adaptability and willingness to learn new technologies. The job requires working in a fast-paced environment, so demonstrating your eagerness to grow and tackle new challenges will set you apart from other candidates.
We think you need these skills to ace Senior Cloud Engineer - 24x7 Shift Environment
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in infrastructure operations, cloud technologies, and networking. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific projects or experiences that align with UBDS Group's mission and values, and explain how you can contribute to their goals.
Highlight Technical Skills: Clearly outline your technical skills related to cloud platforms (AWS, Azure), networking principles, and security practices. Provide examples of how you've applied these skills in previous roles to solve problems or improve processes.
Showcase Problem-Solving Abilities: In your application, include examples of how you've successfully diagnosed and resolved technical issues in past positions. This will demonstrate your troubleshooting skills and ability to work effectively in a fast-paced environment.
How to prepare for a job interview at UBDS Digital
✨Understand the Role Requirements
Make sure you thoroughly read the job description and understand the key responsibilities and skills required for the Senior Cloud Engineer position. Be prepared to discuss how your experience aligns with these requirements, especially in areas like network management and cloud solutions.
✨Showcase Your Technical Skills
Be ready to demonstrate your technical expertise during the interview. Prepare examples of past projects where you've successfully implemented or managed cloud platforms, networking technologies, or security measures. Highlight your hands-on experience with tools like AWS, Azure, and any relevant monitoring tools.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about common issues you’ve encountered in infrastructure operations and how you resolved them. This will showcase your troubleshooting skills and your ability to think on your feet in a 24x7 shift environment.
✨Communicate Effectively
Since client interaction is a key part of the role, practice articulating your thoughts clearly and professionally. Be prepared to discuss how you would handle client queries and provide updates, as effective communication is crucial in ensuring exceptional service delivery.
