At a Glance
- Tasks: Lead the floor team and ensure exceptional guest experiences in a vibrant nightlife setting.
- Company: U9, a luxury cocktail bar and karaoke destination in Leicester Square.
- Benefits: Competitive hourly rate, staff meals, discounts, and career progression opportunities.
- Other info: Flexible hours with a focus on delivering outstanding customer service.
- Why this job: Join a fun, energetic team and redefine nightlife in London’s West End.
- Qualifications: Previous supervisory experience in hospitality and strong leadership skills required.
The predicted salary is between 18 - 18 £ per hour.
As Floor Supervisor/Duty Manager, you will oversee smooth day-to-day floor operations, deliver exceptional guest experiences, support the management team, and lead the floor team during busy late-night service.
You will coordinate kitchen, bar, hosting, runner, karaoke room, and lounge activities while maintaining high standards of food and beverage service.. .
Responsibilities
- Lead and support the floor team during service..
- Deliver outstanding customer service and guest experiences..
- Coordinate effectively with the bar, kitchen, hosts, runners, karaoke rooms, and lounge..
- Manage VIP guests, bookings, enquiries, and customer concerns professionally..
- Maintain high standards of cleanliness, presentation, and service..
- Support staff training, motivation, and development..
- Ensure health, safety, food hygiene, and licensing procedures are followed..
- Assist with opening and closing duties and daily operations..
- Identify sales opportunities and encourage appropriate upselling..
- Monitor inventory and assist with ordering supplies when required..
- Address guest concerns promptly and work to maximise satisfaction..
Skills and requirements
- Previous supervisory experience in a high-end bar, nightlife, restaurant, or hospitality environment..
- Strong leadership, communication, and organisational skills..
- Confidence working in fast-paced, late-night environments..
- A positive attitude and strong team mentality..
- A professional, guest-focused approach..
- Flexibility to work evenings and weekends..
- Ability to remain calm under pressure while maintaining attention to detail..
- Knowledge of relevant health, safety, and food-handling regulations..
- A passion for hospitality and delivering exceptional guest experiences..
- A personal licence is preferred..
What we offer
- Hourly rate plus service charge, with an OTE of £17–£18 per hour..
- Staff meals while on duty..
- Staff discounts and incentives..
- Career progression opportunities..
- A fun and energetic working environment..
- The opportunity to work in a luxury nightlife venue..
Experience
Required
Languages
English – Advanced
Employment
Full-time
Schedule
Tuesday - Sunday
Salary
Benefits
- Inclusive of tronc
- About U9
Nestled in the heart of Leicester Square, U9 is a new opening luxury cocktail bar and karaoke destination redefining nightlife in London’s West End.
Welcome to U9 - where luxury meets laughter, and every night has a soundtrack!
#J-18808-Ljbffr
Supervisor / Duty Manager in City of Westminster employer: U9
U9 offers an exceptional work environment in the heart of London’s vibrant West End, where you can thrive in a glamorous setting dedicated to hospitality excellence. With a strong emphasis on staff development and teamwork, employees enjoy opportunities for growth while delivering top-notch service during exciting late-night operations. Join us to be part of a dynamic team that values safety, cleanliness, and presentation, making every shift a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor / Duty Manager in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like U9. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to U9
Don't be shy about reaching out to U9 directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor / Duty Manager in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about U9 and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at U9
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
