As Floor Supervisor/Duty Manager, you will oversee smooth day-to-day floor operations, deliver exceptional guest experiences, support the management team, and lead the floor team during busy late-night service. You will coordinate kitchen, bar, hosting, runner, karaoke room, and lounge activities while maintaining high standards of food and beverage service.. .
Responsibilities
- Lead and support the floor team during service..
- Deliver outstanding customer service and guest experiences..
- Coordinate effectively with the bar, kitchen, hosts, runners, karaoke rooms, and lounge..
- Manage VIP guests, bookings, enquiries, and customer concerns professionally..
- Maintain high standards of cleanliness, presentation, and service..
- Support staff training, motivation, and development..
- Ensure health, safety, food hygiene, and licensing procedures are followed..
- Assist with opening and closing duties and daily operations..
- Identify sales opportunities and encourage appropriate upselling..
- Monitor inventory and assist with ordering supplies when required..
- Address guest concerns promptly and work to maximise satisfaction..
Skills and requirements
- Previous supervisory experience in a high-end bar, nightlife, restaurant, or hospitality environment..
- Strong leadership, communication, and organisational skills..
- Confidence working in fast-paced, late-night environments..
- A positive attitude and strong team mentality..
- A professional, guest-focused approach..
- Flexibility to work evenings and weekends..
- Ability to remain calm under pressure while maintaining attention to detail..
- Knowledge of relevant health, safety, and food-handling regulations..
- A passion for hospitality and delivering exceptional guest experiences..
- A personal licence is preferred..
What we offer
- Hourly rate plus service charge, with an OTE of £17–£18 per hour..
- Staff meals while on duty..
- Staff discounts and incentives..
- Career progression opportunities..
- A fun and energetic working environment..
- The opportunity to work in a luxury nightlife venue..
This role is ideal for an enthusiastic hospitality professional who enjoys luxury nightlife and is motivated to lead a team in delivering outstanding food and beverage service.
Experience: Required
Languages: English – Advanced
Employment: Full-time
Schedule: Tuesday - Sunday
Salary: £17 – £18 hourly
Benefits: Inclusive of tronc
Starting time: Immediate start!
About U9 :
Nestled in the heart of Leicester Square, U9 is a new opening luxury cocktail bar and karaoke destination redefining nightlife in London’s West End. Welcome to U9 — where luxury meets laughter, and every night has a soundtrack!
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