As Floor Assistant Manager, you will oversee smooth day-to-day floor operations, deliver exceptional guest experiences, support the management team, and lead the floor team during busy late-night service. You will coordinate kitchen, bar, hosting, runner, karaoke room, and lounge activities while maintaining high standards of food and beverage service.. .
Responsibilities
- Lead and support the floor team during service..
- Deliver outstanding customer service and guest experiences..
- Coordinate effectively with the bar, kitchen, hosts, runners, karaoke rooms, and lounge..
- Manage VIP guests, bookings, enquiries, and customer concerns professionally..
- Maintain high standards of cleanliness, presentation, and service..
- Support staff training, motivation, and development..
- Ensure health, safety, food hygiene, and licensing procedures are followed..
- Assist with opening and closing duties and daily operations..
- Identify sales opportunities and encourage appropriate upselling..
- Monitor inventory and assist with ordering supplies when required..
- Address guest concerns promptly and work to maximise satisfaction..
Skills and requirements
- Previous supervisory experience in a high-end bar, nightlife, restaurant, or hospitality environment..
- Strong leadership, communication, and organisational skills..
- Confidence working in fast-paced, late-night environments..
- A positive attitude and strong team mentality..
- A professional, guest-focused approach..
- Flexibility to work evenings and weekends..
- Ability to remain calm under pressure while maintaining attention to detail..
- Knowledge of relevant health, safety, and food-handling regulations..
- A passion for hospitality and delivering exceptional guest experiences..
- A personal licence is preferred..
What we offer
- Hourly rate plus service charge, with an OTE of £17–£18 per hour..
- Staff meals while on duty..
- Staff discounts and incentives..
- Career progression opportunities..
- A fun and energetic working environment..
- The opportunity to work in a luxury nightlife venue..
Experience: Required
Languages: English – Advanced
Employment: Full-time
Schedule: Tuesday - Sunday
Salary: £17 – £18 hourly
Benefits: Inclusive of tronc
Starting time: Immediate start!
About U9: Nestled in the heart of Leicester Square, U9 is a new opening luxury cocktail bar and karaoke destination redefining nightlife in London’s West End. Welcome to U9 — where luxury meets laughter, and every night has a soundtrack!
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Assistant Manager in City of Westminster employer: U9
U9 is an exceptional employer that offers a vibrant and energetic work environment in the heart of Leicester Square, perfect for those passionate about luxury nightlife. With competitive pay, staff meals, discounts, and clear career progression opportunities, we prioritise employee growth and satisfaction while fostering a supportive team culture. Join us to lead a dedicated floor team and create unforgettable guest experiences in a dynamic setting where every night is a celebration.
