At a Glance
- Tasks: Communicate with customers and support drivers to ensure smooth operations.
- Company: Join Veolia, a leader in ecological transformation and community-focused initiatives.
- Benefits: Enjoy 25 days annual leave, performance bonuses, and discounts on everyday essentials.
- Other info: Recognised as one of The Sunday Times Best Places to Work for three years running.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Full driving licence and strong communication skills required.
The predicted salary is between 34750 - 34750 £ per year.
- Ready to find the right role for you? Service Coordinator
- Salary: £34,750 per annum plus annual performance bonus, Veolia benefits and pension
Hours: Monday to Friday, 40 hours per week 8:30am - 5pm + Saturdays on a rota basis and Bank holidays (These are at additional pay)
When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you
- 25 days of annual leave
- Annual performance bonus
- Access to our enhanced pension scheme
- Free physiotherapy service
- Discounts on everything from groceries to well known retailers
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- Ongoing training and development opportunities, allowing you to reach your full potential
- Stream - Employee financial well-being support: early access to your earned pay, savings, budgeting, financial coaching & rewards
What you'll be doing
- Proactively communicate with customers.
- Provide status updates and maintain contact with drivers throughout the day.
- Upon drivers return to the depot, they will complete the debrief process within the allocated time and report any necessary action or updates as required.
- Be the face to face contact with our drivers on a daily basis, supporting drivers to act on issues identified on the rounds which may include reporting all safety concerns or container damage via close call reporting and encouraging ‘stop the job’ if it is deemed unsafe to continue in line with company operating procedures and processes.
- Create a customer excellence approach & culture.
- React to and manage customer queries and complaints.
- Implement service practices that meet the customers’ needs.
- Maintain a “zero harm” safety culture within depots.
- Ensure service delivery, in line with customer expectations.
- Engage with interested stakeholders including the wider Veolia team or Management team.
- Ensure Veolia legal compliance on site - WTD and transport compliance.
- Provide clear, transparent and accurate reporting of daily debriefing.
- Lead, manage and develop all direct reports
- Communicate matters of business interest and importance to Drivers.
What we're looking for
- Full Car Driving Licence
- Good communication skills communicating with people of all levels specifically including drivers and frontline employees
- Ability to organise a busy workload and operate at a fast pace
- Working with a quality management system
We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025.
This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.
We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate.
As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.
We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Ready to see the world as we do? Who is Veolia? Where other people see waste, our community here at Veolia see opportunity.
We’re determined to push for ecological transformation through waste, water and energy, and are committed to getting the tough jobs done.
And most importantly, we see the potential of every member of our team, and are giving them the chance to realise it with us.
Whether it’s their potential, their commitment or their impact, we see it all.
And with our values being community spirit, responsibility, innovation, customer focus and respect they keep us focused on those who matter – all 14,000+ of our employees, our customers and our communities too.
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Service Coordinator in Willenhall employer: U816 Veolia ES (UK) Limited
Veolia is an exceptional employer, offering a competitive salary and a comprehensive benefits package that includes generous annual leave, ongoing training, and development opportunities tailored to help you reach your full potential. Our Croydon workshop fosters a supportive work culture where community engagement is encouraged, and employees can thrive in a diverse and inclusive environment, all while contributing to meaningful ecological transformation.
Contact Details:
U816 Veolia ES (UK) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Willenhall
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at U816 Veolia ES (UK) Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like U816 Veolia ES (UK) Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator in Willenhall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to U816 Veolia ES (UK) Limited:Your cover letter is your chance to shine! Tell us why you want to work at U816 Veolia ES (UK) Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at U816 Veolia ES (UK) Limited!
How to prepare for a job interview at U816 Veolia ES (UK) Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
