Task Manager (O-5 Billet) Non-Supervisory in London

The incumbent is responsible for administering, analyzing, and managing IHSC's requests for information and responses. The incumbent:

• Directs task to appropriate IHSC staff for a response;
• Analyzes responses;
• Ensures response complies with IHSC writing standards and formats;
• Facilitates response through clearance process;
• Submits responses; and
• Retains official responses on behalf of the agency.

Actions include, but are not limited to:

• Stays abreast of, and follows, agency policies and procedures for requests for information (e.g., Freedom of Information, Privacy, writing style guide).
• Receives and analyzes task to clarify specific information requested of IHSC.
• Researches related tasks and historic responses to ensure the IHSC response is consistent.
• Triage and prioritises taskings.
• Routes the task to the appropriate IHSC staff and provides appropriate support (e.g., templates, directions).
• Enters and manages all tasks using the IHSC Task Management System (ITMS).
• Serves as a liaison between IHSC staff and requestors to clarify tasks and resolve issues.
• Convenes and coordinates staff on complex tasks where multiple units or facilities are involved, as needed.
• Negotiates suspense dates and provides updates on tasks in-progress with requestors (e.g., ICE offices who request information).
• Monitors progress to ensure timely responses.
• Establishes internal (least burdensome) due dates for IHSC staff and clearance officials, and follows up as needed.
• Confers with IHSC staff on substantive issues and provides technical guidance.
• Advises IHSC staff on policies and procedures relevant to taskings.
• Coordinates, reviews, and edits responses IHSC staff provide.
• Utilising agency policy, agency procedures, and agency writing style guide, ensures IHSC is responsive to the specific request, and the response is acceptable for submission.
• Facilitates and obtains appropriate clearance prior to submission to requestor.
• Prepares and submits a consolidated, professional response.
• Develops, maintains, and implements task management policy and procedures.
• Provides progress, status updates, summary reports, and workload analyses directly to the TPSU deputy chief.
• Communicates issues related to tasks, software, and procedures to team and TMP program manager.
• Works as part of a team to resolve issues impacting the program.
• Plans, develops, and delivers training sessions related to IHSC task management.
• Reviews unit operations.
• Develops, recommends and, as appropriate, implements strategies to accomplish workload, improve performance, and achieve efficiencies in the unit.
• Leads and/or contributes to special projects of strategic, operational, and tactical importance.
• Performs other duties as assigned.

Requirements

• You must be a U.S. citizen to apply for this position.
• You must successfully pass a background investigation.
• You must successfully pass a drug screen.
• Males born after 12/31/59 must certify registration with Selective Service.
• Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
• Upon appointment to this position, officers will be required to serve a new 18-month commitment to IHSC.
• You must not have a current Assignment Pay Agreement. However, if you have a current Assignment Pay Agreement, it must be fulfilled within 90 days of your application submission.
• Applicants must be a current USPHS Commissioned Corps Officer who works at IHSC. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Civilians are not eligible for this position.
• PHS officers must participate in IHSC TDY On-Call Schedule (ITOS).

Qualifications

• Sitting and/or standing for extended periods of time (6-8 Hours).
• Working duty hours in shifts, or during evenings and/or weekends.
• Performing repeated bending motion.
• Average manual dexterity for computer operation.
• Phone use for extended periods of time.

EDUCATION

• A master's degree or higher from an accredited institution plus a minimum of five years of professional experience relevant to the officer's category. Of the total professional experience, officer must possess at least two years of experience related to management, administration, and evaluation of public health programs.
• If the incumbent holds a clinical license, it is the responsibility of the incumbent to fulfill the obligation(s) of their licensing or certifying body to maintain currency.
• This position may be required to perform clinical activities within the scope of clinical license in times of critical needs within the agency.
• Must possess and demonstrate proficiency in common Microsoft Office Programs, specifically Microsoft Word, Excel, Outlook, and SharePoint.
• Ability to communicate effectively in both written and oral formats to perform the functions/duties listed above.
• Must possess the ability to edit and format in accordance with agency writing style guide and federal plain language requirements.
• Requires a broad and extensive knowledge of the IHSC health care system, program principles, missions and functions and applicable correctional health care standards.
• Ability to professionally interact effectively, and collaborate, with other IHSC, ERO, ICE, and DHS offices, as well as all levels of management.
• Must obtain knowledge and demonstrate proficiency in task management procedures and policies (e.g., Privacy, FOIA).
• Maintain a high degree of independence, initiative, and follow-through on a wide range of sensitive, complex, and program issues.
• Ability to assess, plan, organize, and complete multiple tasks and responsibilities simultaneously.
• Flexibility and ability to adapt to sudden changes in schedules and work-related requirements.

ADDITIONAL INFORMATION

This is a U.S. Public Health Service position within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of the Chief of Staff (OCoS), Taskings and Program Support Unit (TPSU). The incumbent reports to the TPSU deputy chief. This is a nonsupervisory position.

The incumbent serves as a task manager for the TPSU Task Management Program. IHSC receives hundreds of requests for information per month from internal and external government agencies, including Congress, the President and his representatives, and a variety of external sources, non-governmental organizations, legal representatives, and health care agencies. IHSC refers to requests for information as a "task" or "tasking." The Tasking Management Program is IHSC's conduit through which it submits official information and statements to the requestor and organisations external to IHSC. The task manager tracks, coordinates, manages, facilitates clearances, submits, and documents official responses to external IHSC tasks, ensuring quality communications throughout the process.

IHSC has a multi-sector, multidisciplinary workforce of more than 1,650 employees, including PHS commissioned officers, federal civil servants, and contract staff. In Fiscal Year (FY) 2025, IHSC administered and managed a health care system that provided required healthcare to more than 171,000 detained aliens housed in 17 facilities throughout the Nation, including medical, dental, mental health, preventive, and public health services, nearing 1.4 million encounters in FY 2025. IHSC also oversaw compliance with health-related standards for 266,144 detained aliens housed in 217 non-IHSC-staffed facilities, totaling 50,709 beds. IHSC also directly supports ICE field office directors on medical issues within their area of responsibility.

SUPERVISORY CONTROLS: Incumbent reports to the TPSU deputy chief. Tasks are usually short-term or recurring. Officer analyzes the request, plans, and organizes own work, determines sequence of actions, coordinates with IHSC staff and clearing officials, and seeks assistance from leadership only rarely. The TPSU deputy chief reviews work to ensure quality, timeliness, and overall attainment of objectives. Special project assignments are usually of a long-term, recurring, or broadly defined in nature. Officer plans and organizes own work, determines sequence of assignments, selects and develops methods, and seeks assistance from experts, stakeholders, and leadership as needed. The TPSU deputy chief and unit chief review work to provide input and guidance and to ensure attainment of objectives. Guidelines may be applicable to some but not all parts of assignment and may contain some inconsistencies and be partially unconfirmed. Selection and adaptation from available possibilities involving a moderate amount of modification and innovation are required. The officer uses judgment in interpreting and adapting guidelines such as PHS policies, regulations, precedents, and work direction for application to specific cases. The officer analyzes results and recommends changes in guidelines and program policies. Innovations and modifications to accepted procedures must be approved and clearly documented. The officer keeps the supervisor informed of the status on projects and consults with him/her on any significant problems encountered.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated: You will be evaluated for this job based on how well you meet the qualifications above. We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authority's discretion. You will be notified of selection or non-selection.

To apply for this position, you must provide a complete Application Package. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position. A complete application includes:

• U.S. Public Health Service Officers
• Cover Letter/Letter of Interest.
• Degrees. (Place under "Diploma/GED")
• Professional license. (If applicable)
• Additional professional certificates. (If applicable)
• Three professional references. (i.e., name, title and contact information)
• Official USPHS Promotion CV - e.g., relevant experience, education, training. (Place under "USPHS Promotion CV")
• You may provide a civilian resume in addition to the USPHS Promotion CV to capture all relevant work experience.
• Three most recent Commissioned Officer Effectiveness Reports (COER). (Place under "Performance Appraisal")
• A copy of your current Service Remaining Requirements Agreement.
• Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement. If you do not, please submit a memo attesting to no AP in the Assignment Pay (AP) Agreement section in the documents section of application.
• If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.