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- Tasks: Support clinics, manage patient data, and assist with appointments in a dynamic healthcare environment.
- Company: Join the U.S. Department of Veterans Affairs, dedicated to serving our veterans with care and respect.
- Benefits: Enjoy competitive pay, comprehensive benefits, and a chance to make a real difference in veterans' lives.
- Why this job: Be part of a mission-driven team that values your contributions and supports your professional growth.
- Qualifications: High school diploma or equivalent; customer service experience preferred; strong communication skills required.
- Other info: Full-time role with day shifts; opportunities for advancement in a supportive work culture.
The predicted salary is between 44000 - 58000 £ per year.
Join to apply for the Medical Support Assistant (Advanced) role at U.S. Department of Veterans Affairs.
Base pay range: $52,794.00/yr - $68,700.00/yr
Summary: The AMSA positions are in multiple service lines at the VA Central Western Mass Healthcare System, located on multiple campuses. These positions are full time. Most shifts are scheduled during the day but some shifts could be evenings, nights, and include weekends/holidays and may work tours other than their regular scheduled tour, including working evenings, nights, weekends/holidays to cover shortages or high patient volume. Shift changes will be considered based on patient and facility needs.
Duties:
- Supports clinics regarding clinic profile management.
- Collects and updates insurance information from Veterans, family members and other eligible patients.
- Prepares correspondence and memos as needed.
- Screens/receives phone calls in a courteous and timely manner, determines the nature of request and provides the information desired using privacy rules and established clinic processes.
- Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
- Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage.
- Follows procedures regarding Community Care referrals.
- Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals.
- Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
- Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits. Incumbent updates all patient demographics.
- Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.
Work Schedule: Monday through Friday, day shift hours, To Be Determined
Conditions of Employment:
- You must be a U.S. Citizen to apply for this job.
- Selective Service Registration is required for males born after 12/31/1959.
- Must be proficient in written and spoken English.
- You may be required to serve a probationary period.
- Subject to background/security investigation.
- Selected applicants will be required to complete an online onboarding process.
- Must pass pre-employment physical examination.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
Qualifications:
- United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- Education or Experience: One year above high school; OR Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Experience/Education Combination.
- English Language Proficiency: Medical Support Assistants appointed to direct patient care positions must be proficient in spoken and written English.
Grade Determinations:
- Medical Support Assistant (Advanced) GS-06: Experience: One (1) year of experience equivalent to the next lower grade level in Federal service (GS-05).
- Demonstrated Knowledge, Skills, and Abilities (KSA): Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines.
- Ability to independently set priorities and organize work to meet deadlines.
- Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing.
- Advanced knowledge of the technical health care process.
- Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery.
- Advanced knowledge of medical terminology.
Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items.
Additional Information: This job opportunity announcement may be used to fill additional vacancies. VA encourages persons with disabilities to apply.
Medical Support Assistant (Advanced) employer: U.S. Department of Veterans Affairs
Contact Detail:
U.S. Department of Veterans Affairs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Support Assistant (Advanced)
✨Tip Number 1
Familiarise yourself with the specific duties of a Medical Support Assistant (Advanced) at the VA. Understanding the nuances of clinic profile management and patient interaction will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of the U.S. Department of Veterans Affairs. They can provide valuable insights into the work culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 3
Highlight any experience you have in a healthcare setting, especially in roles that involve scheduling and patient communication. Be ready to discuss specific examples that showcase your customer service skills.
✨Tip Number 4
Prepare for potential situational questions by thinking about how you would handle various scenarios involving patient care and administrative tasks. This will show your problem-solving abilities and readiness for the role.
We think you need these skills to ace Medical Support Assistant (Advanced)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Medical Support Assistant (Advanced) position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in medical support or administrative roles. Be specific about your duties and how they relate to the responsibilities outlined in the job description.
Demonstrate Communication Skills: Since the role requires effective communication with patients and healthcare professionals, provide examples of how you've successfully communicated in past roles. This could include handling patient inquiries or collaborating with a team.
Tailor Your Application: Customise your CV and cover letter for this specific position. Use keywords from the job description to show that you meet the qualifications and understand the needs of the U.S. Department of Veterans Affairs.
How to prepare for a job interview at U.S. Department of Veterans Affairs
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Support Assistant (Advanced). Familiarise yourself with the specific duties mentioned in the job description, such as managing clinic profiles and handling patient communications.
✨Showcase Your Customer Service Skills
This role requires high-level customer service skills. Be prepared to discuss your previous experiences where you effectively communicated with patients or clients, especially in a healthcare setting. Highlight any situations where you resolved issues or improved patient satisfaction.
✨Demonstrate Knowledge of Medical Terminology
Since the position involves interacting with medical professionals, it's crucial to demonstrate your understanding of medical terminology. Brush up on relevant terms and be ready to discuss how you've used this knowledge in past roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and prioritisation skills. Think of examples from your past work where you had to manage multiple tasks or handle difficult situations, and be ready to explain your thought process.
