Partner Relationship Manager - Financial Institutions

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

This role requires an independent and confident person who will be responsible for the following tasks:

• Management and delivery of commercial initiatives and in-year financial performance goals for one of our largest existing channels
• Support Elavon’s wider European Banking and FI strategy, providing input and expertise from a UK market perspective to help develop, manage and grow existing bank partnerships
• Shared ownership of governance routines between Elavon and Bank Partner, with ongoing governance routines documented and meeting minutes captured accordingly
• Drive through the transformational changes required across the channel leveraging the support of both a significant resource & financial investment in functional capabilities. Oversight of prioritization and commercialisation of functional and technological deliverables, provided by other departments that support the new partnership
• Management of bi-annual customer feedback and proposition benchmarking processes, with responsibility for consolidating this information into succinct reports for internal stakeholders and external Bank Partner stakeholders
• Ensure project/action plans are in place from inception through to final delivery, holding action owners across both organisations to account all the way through the process
• Work in Partnership with shared-service colleagues (including Sales, Product, Marketing, Operations) within the organisation to ensure propositions and strategies are fit for purpose, feasible and executed on time
• Contribute to the development of the Business’ Short and Medium Term Plans to ensure timely delivery of plans in line with the deadlines of the planning cycle
• Role will have exposure and shared accountability for supporting core growth areas including New Business, Relationship Management, Back Book Strategy, and Digital & Partner Strategy
• Be a key face of the UK business in the Bank Partner channel ensuring strong relationships with key stakeholders to drive strategic growth

Competencies

• Collaboration – Build partnerships and promote a culture of teamwork to drive one U.S. Bank
• Customer Centricity – Build strong customer relationships and deliver customer centric solutions
• Drive for Results – Hold self and others accountable to consistently achieve meaningful results
• Inclusion – Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged
• Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy
• Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity

Technical Competencies

• Strong propensity to the use of logic and recognised skills in:
• Strong Planning & organising skills
• Highly collaborative and understanding of different business function needs
• Problem solving
• Customer focused output
• Customer and commercial driven decision making
• Ability to work with all levels of the business, with a core focus on Senior Management across Elavon and Bank Partner’s UK market
• Highly self-motivated with plenty of initiative
• Blend of persistence, commitment, passion and optimism
• Flexible, proactive and quick to learn
• High level of attention to detail
• Readiness to travel to support meetings, at any of the Elavon’s EU or Bank Partner’s UK business locations

Qualifications Required

• 5 years+ experience of working in UK Financial Services sector essential
• Excellent knowledge of the UK Payments, Banking and the UK market
• Experience delivering successful end-to-end revenue growth programs or campaigns, from concept to execution to reporting and optimization
• Proven ability to personally deliver large scale initiatives with high levels of complexity and ambiguity
• Strong eye for detail; ability to spot and demonstrate trends to senior stakeholders alongside recommended course of action
• Excellent communication and interpersonal skills – both oral and written – with clear ability to convey potentially complex information in a manner that is appropriate for the audience
• Ability to work within fast moving, complex and dynamic environment
• Track record in delivering projects / commercial initiatives
• A willingness to accept change and the ability to maintain effectiveness in a changing environment with ability to “see the bigger picture”
• Excellent time management skills

Location expectations

This role is designated as field-based.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value. We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness.
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.