Customer Account Manager in Newcastle upon Tyne

Reporting to the Customer Account Management Manager, the successful candidate will be responsible for the management of a specific group of Elavon’s base customers in the UK geography. The role will deliver revenue growth through up selling and cross selling of existing products and services across the designated account base. The successful candidate will take responsibility for ensuring that new customers to Elavon are welcomed to the organization in an appropriate manner and that each customer has an account management plan focused on increasing product penetration and gaining customer longevity. The successful candidate will take direction from the Customer Account Management Manager, which includes achieving revenue targets, in-year new business and additional product penetration targets as well as ensuring customer attrition is minimized.

Accountabilities for your role - what are you expected to do?

• Achieve set monthly targets in respect of sales and accounts retained.
• Follow up on each account with customers to ensure the customer understands the offering / promotion you are presenting to them.
• Provide accurate reports on daily, weekly, monthly activity, including inbound and outbound calls.
• Responsible for forecast of revenue & in-year new business.
• Achieve and deliver on key KPI’s as set out by line manager.
• Update the CRM systems with the outcome and success of each communication with the customer.
• Understand and sell the whole card payment product suite including Dynamic Currency Conversion, Multi Currency Conversion, Elavon Payment Gateway and other value added solutions as introduced.
• Ensure that upselling and cross selling where appropriate is introduced.
• Maintain awareness and knowledge of the business market, card payment industry, competitors and internal activities to ensure that all business opportunities are identified, considered and closed appropriately.

Competencies for your Role - how are you expected to behave?

• Drive for results: Pursues goals with energy and perseverance; rarely gives up before succeeding; works to overcome barriers and challenges in order to produce desired results; can be counted on to achieve or surpass goals; consistently a top performer among peer group.
• Collaboration: Develops good working relationships with others; recognizes and values differences; encourages an inclusive collaborative environment and open dialogue; puts team’s goals ahead of personal agendas; shares information openly and transparently; openly supports team members and their efforts.
• Agility & Innovation: Demonstrate flexibility in dealing with fast-changing priorities, and different or challenging situations. Help others to continuously improve and achieve results. Explore multiple solutions to overcome obstacles. Anticipate future needs that may affect the team or organization.
• Talent Development & Engagement: Provides others with a clear direction; Sets appropriate standards of behaviour; Delegates work appropriately and fairly; Motivates and empowers others; Provides staff with development opportunities and coaching; Recruits staff of a high calibre.
• Risk Management: Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.
• Ethics and Trust: Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts accordingly, is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes.

Technical Competencies for your Role - what are you expected to know?

• Leaving Certificate or equivalent as standard.
• At least 1 years’ experience in a customer account management role in a sales driven environment.
• Evidence of consistently hitting and overachieving revenue targets.
• Ability to prioritize and manage a large portfolio with a strong focus on retention and growing your book of business.
• Excellent time management and organisational skills.
• Proven ability to develop and maintain relationships at all levels of a company.
• Broad commercial and financial acumen and awareness of issues involved in negotiating and has ability to negotiate logically and constructively.
• An influential and highly effective communicator (verbal/non‑verbal/written) with strong interpersonal skills.
• A team player able to work and support colleagues across a multinational organisation.
• A willingness to accept change and the ability to maintain effectiveness in a changing environment.
• Strong relationship building and influencing skills.
• Interested in learning about the Elavon business and has a general ‘can‑do’ attitude.

Control Function Disclosure: This role has been identified as Controlled Function (“CF 4”) under the CBI Regulations. Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the requirements of: the CBI’s Fitness and Probity Regime and the Conduct Standards (as applicable to the role).

Location expectations: This role requires working from a U.S. Bank location three (3) or more days per week.

Accessibility: We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards: U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value. We offer a market‑competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance‑based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness.
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application. We encourage candidates to explore the full value of our offer, including monetary and non‑monetary benefits, at Employee benefits and development U.S. Bank | Elavon.

Closing Date: Posting may be closed earlier due to high volume of applicants. We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.