Head of Card Scheme Optimisation in London

At U.S. Bank, we are on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we are building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

MAIN ROLE OVERVIEW:

• Working within the European Scheme Centre of Excellence that covers all scheme related activity, management and operations
• Management of the optimisation coordination and delivery of all optimisation related programmes across the team
• Creation of value based prioritisation, tracking and articulation to senior leaders
• Working with the internal business lines to ensure value based outcomes to our customers

MAIN ROLE RESPONSIBILITIES:

• In-depth assessment of existing customer configurations drawing on comparable merchant benchmarks and internal best practice knowledge
• Identification of opportunities to improve transaction acceptance rates and/or lower interchange, scheme fees or other transaction processing costs
• Creation of insightful information from the interrogation of performance data
• Creation of value-balanced optimisation review packs
• Present Optimisation review packs to both Relationship Managers and Merchants
• Contribute to new customer setup proposal checks to ensure the configuration proposed is appropriate, supportable, compliant and maximises transaction performance
• Develop and maintain a library of optimisation techniques & opportunities for use as a reference guide and deployment across customers
• Train internal resources (BD, RM's & Implementation) in optimisation to develop knowledge & understanding
• Track & report effectiveness of changes

ROLE REQUIREMENTS:

• 5+ years in a payments industry as a payments leader or director
• Strong data manipulation & summarisation using SQL, excel and/or dashboard functionality is essential
• Excellent presentation and communication skills, able to look beyond numbers to identify trends and drivers, articulating them clearly and concisely
• Excellent data interpretation and presentation skills
• Must be able to develop good working relationships, especially within the Sales team where it is expected they will become trusted advisor
• Self-starter, able to thrive in a fast paced, results-oriented international work environment
• Strong planning skills to ensure promised timetable of reviews are completed within agreed timescales
• Ability to communicate detailed technical detail in non-technical language
• High attention to detail and good quality control

WE OFFER:

• Full-time position, employment agreement
• Highly professional, multicultural environment and high standards of work
• Professional training, opportunity to develop a career path in organizational structures, support in career planning
• Work in a dynamic team with a supportive inclusive culture and strong values
• Interaction with Clients and Colleagues across Europe
• Good atmosphere at work and comfortable working environment

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value. We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness.
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits.

Closing Date

Posting may be closed earlier due to high volume of applicants. We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.

Elavon is wholly-owned by U.S. Bank, which just happens to be one of the world's most ethical companies. Whichever part of the company you join, you'll soon see that we help our customers and communities thrive. And we'll do the same for you, too. From day one, you'll find ample opportunities to grow. A variety of projects to work on. A host of new skills to learn. And you'll be surrounded by people who've got your back, and who'll do everything they can to make sure you're happy and fulfilled.