Global Corporate Trust - Relationship Manager in London

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

US Bank's Global Corporate Trust team provides trustee and agency services to market participants, including financial institutions, corporates, lenders and their advisers. We provide trust and agency services across the spectrum of debt capital market and loan market products, and our extensive range of service functions include account bank, agent bank, collateral administrator, custodian, escrow agent, facility agent, paying agent, security agent and trustee.

We are looking to hire an experienced Transaction / Relationship Manager to support our Conventional Debt offering.

• Managing the key customer relationships for the Conventional Debt Product, including high yield and investment grade bonds.
• Transaction execution, management and document review/negotiation in respect of both new deals closing and existing deal issues/amendments as well as internal deal set up and review.
• Protecting and growing fee revenues, tracking industry and market developments and understanding competitor capabilities.

• Responsible for the successful retention of existing customer relationships including generating new business from these customers to increase market share and profitability.
• Accurately perform deal document review using standard bank language (as applicable) to ensure compliance with U.S. Bancorp policies and procedures and regulatory requirements.
• Effectively evaluate control/risk language and identify the feasibility of the bank’s proposed duties when closing new deals or amending/supplementing existing deals.
• For new deals, manage the pre-closing document review process and coordinate comments from outside legal counsel, internal legal counsel and (where required), client service, operations, and analytics teams.
• For existing deals, manage document review and negotiation (with external counsel where appropriate) for any ad-hoc issues such as waivers, consents or amendments.
• Prepare deal documents for signings/closings, attending in person where required.
• Actively manage the closing/funding activities on behalf of the Bank, including account set up and coordinating with internal teams as required.
• Work closely with new business development/sales to solicit new business from current relationships with market influencers or in pursuing brand new business opportunities.
• Enhance key relationships with external stakeholders including issuers, arrangers, sponsors and law firms by providing responsive and professional customer service in all aspects of closing activities and ongoing performance of fiduciary obligations.
• Input into fee proposals (where required) based on standard pricing with modifications for unique or non-routine responsibilities/parameters.
• Develop and complete a customer-calling program to ensure customer satisfaction, retention, and identification of repeat and new business opportunities.
• Deliver outstanding service to existing customers with regard to account information, questions, issues, education, or other requests.
• Coordinate the successful resolution of issues identified by customers with specialised units and respond to customers on the outcome.
• Manage growth of fee revenues through repeat business (new deals from existing customers), cost containment, and contribute towards automation/improvement of operational efficiencies.
• Develop and maintain an understanding of deal requirements for the product and related industry requirements.
• Stay abreast of market changes, new deal structures and legal changes that affect the performance of our duties and obligations.
• Perform client account reviews (post-closing and any subsequent review required).
• Define tickler and compliance issues and annotate documents/highlight to client service, operations, and analytics teams for use in deal set-up.
• Maintain a current level of knowledge and comply with all U.S. Bancorp policies and procedures and all government regulations.
• Work in partnership with the Corporate Trust Onboarding team to ensure KYC Requirements are completed for all relevant counterparties on new and existing transactions.
• Actively ensure compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures.
• Actively participate in any required corporate and business line training in these areas.
• Follow account opening procedures and understand and follow internal suspicious activity referral requirements and processes, as required for this position.
• Actively work with customers to understand each customer's normal account activity, as appropriate for this position.

• Drive for Results: Pursues goals with energy and perseverance; rarely gives up before succeeding; works to overcome barriers and challenges in order to produce desired results; can be counted on to achieve or surpass goals; consistently a top performer among peer group.
• Collaboration: Develops good working relationships with others; recognizes and values differences; encourages an inclusive collaborative environment and open dialogue; puts team’s goals ahead of personal agendas; shares information openly and transparently; openly supports team members and their efforts.
• Agility & Innovation: Demonstrate flexibility in dealing with fast-changing priorities, and different or challenging situations. Help others to continuously improve and achieve results. Explore multiple solutions to overcome obstacles. Anticipate future needs that may affect the team or organization.
• Risk Management: Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.
• Ethics and Trust: Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity.

• A thorough knowledge of trustee and agency roles, capital markets/repack documentation, closing functions as well as evidence of strong customer service focus and account management to actively maintain key customer relationships.
• Excellent interpersonal, negotiation and conflict management skills (to include both written and oral communications) are a must along with the ability to identify and mitigate potential risk.
• Generally requires a Bachelor’s Degree and/or a minimum of 5-7 years of related experience.
• Legal education/experience and/or Corporate Trust and relationship/transaction management would be preferred.

This role has been identified as Controlled Function (CF 4) under the CBI Regulations. Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the requirements of the CBI’s Fitness and Probity Regime and the Conduct Standards (as applicable to the role).

Applicants (and upon joining the Company, employees) agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the aforementioned requirements (as applicable to the role) and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose.

It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bank’s “Code of Ethics”. Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for the position.

Accessibility: We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards: U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value. We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness.
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date: Posting may be closed earlier due to high volume of applicants. We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.