Loan Agency Operations Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

U.S. Bank Global Corporate Trust Services is one of the largest providers of corporate trust services in the world. Our clients look to us for trustee, agency, escrow, document custody and money market issuing services via our 48 domestic offices and three international offices. The Loan Agency business in London manages a large and diverse portfolio of transactions, including jumbo leveraged, syndicated, commercial real estate, project finance, margin, small club and direct lending style loans - where U.S. Bank acts as the facility agent and security agent on the transactions.

We are looking to recruit a Loan Agency Operations Manager to lead the London Loan Agency Operations team, providing day-to-day management, operational oversight and control across a large and diverse portfolio of loan agency transactions.

• Responsible for the leadership and day-to-day management of the Loan Agency Operations team
• Line management of team members, including SLA oversight and performance metrics
• Supporting employee development, including performance and development reviews
• Managing daily client and loan transaction administration deliverables
• Oversight and approval of key transaction activities, including rollovers, rate sets, payments, drawdowns, refinancings and syndications
• Oversight of Loan transfer process for syndicated transactions through Clearpar and offline trades
• Oversight of core administrative activities, including invoicing, cash forecasting and deal terminations
• Ensuring a robust control environment through appropriate procedures, checklists and dual‐control processes
• Acting as SME for the Loan Agency operational platform, including identifying and supporting process and system enhancements
• Acting as a key escalation point for internal and external transaction and client service matters
• Oversight of operational set-up of new transactions onto the operational platform to reflect contractual deliverables and facility documentation
• Drive continuous improvement across the operating model, supporting scalable, controlled and consistent delivery as the portfolio and business requirements evolve.

The role will also be responsible for strengthening the operating model and supporting the ongoing development of the team, including:

• Provide stable, accountable leadership for the team, maintaining operational resilience and consistent delivery against agreed service standards.
• Support the continued development of the team structure and operating model, ensuring roles, responsibilities and escalation paths are clear and effective.
• Coach and develop team members, building capability, accountability and depth across key operational processes.
• Maintain and enhance documented procedures, systems knowledge and deal-specific operating guidance to improve consistency and reduce key person dependency risk.
• Act as a subject matter expert and senior escalation point on complex transactions, client relationships and platform infrastructure.
• Promote effective knowledge sharing across the team, ensuring critical insights and practical experience are embedded in a structured and sustainable way.

• 7 years plus Loan Agency, Loan Administration or closely related loan operations experience
• High level of familiarity with standard loan facility documentation (e.g. LMA)
• Track record of successfully managing loan operations teams
• Extensive loan administration experience in relation to full range of loan event processing
• Ability to manage daily operational activity, prioritise competing deliverables and allocate work effectively against deadlines
• Experience maintaining and enhancing control environments, procedures, checklists and operational governance
• Ability to identify operational risks, process weaknesses and improvement opportunities, and to support practical change delivery
• Experience of employee development and performance management
• Strong client service mindset, with the ability to balance commercial responsiveness, operational discipline and risk management
• Excellent communication skills, with the ability to engage confidently with clients, lenders, internal stakeholders and senior management
• Ability to deploy good judgement in respect to escalation of client and transaction issues, ability to proactively resolve complex matters

This role requires working from a U.S. Bank location three (3) or more days per week. (Office is based in the City - 125 Old Broad Street, London, EC2N 1AR)

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value. We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness.
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application. We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Posting may be closed earlier due to high volume of applicants. We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.