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- Tasks: Assist with customer queries and manage ticketing operations at festivals.
- Company: U-Live creates unforgettable music and arts experiences across diverse venues.
- Benefits: Full-time role with a competitive salary and hands-on festival experience.
- Why this job: Join a dynamic team passionate about live music and unique events.
- Qualifications: 12+ months in events, strong communication, and organizational skills required.
- Other info: Work onsite at exciting festivals during summer weekends.
The predicted salary is between 22400 - 33600 £ per year.
Role: Customer Service & Ticketing Assistant
Reports into: Head of Ticketing
Location: Farringdon, London + onsite festival locations during summer weeks.
Contract Type: Full Time, Permanent
Salary: £28,000
Start Date: ASAP
PLEASE READ TO THE END FOR HOW TO APPLY FOR THIS ROLE
Who we are:
U-Live collaborates with creatives across music, arts and culture to curate and produce unique entertainment and lifestyle experiences. We have held events in rolling greenfields, derelict warehouses, intimate club spaces, decorated music halls, a royal park and even the Metaverse. Working across genres and demographics, we are knowledgeable, adaptable and daring, producing our shows from the ground up and transforming spaces to create unforgettable musical experiences.
Music sits at the heart of everything we do from traversing stateside country to global jazz, from cutting edge electronic music in house and techno to world-renowned heritage artists and much much more.
Main purpose of the role:
Working across U-Live’s festival and concert portfolio (LoveSupreme, Junction 2, The Long Road, Boundary and Nocturne to name a few), the Customer Service & Ticketing Assistant will play a key role in communicating with customers and in the smooth running of ticketing operations. From responding to customer queries, overseeing accessibility requests, managing guest lists and dealing with issues on site, the successful candidate will demonstrate an ability to communicate clearly, stay organised, work precisely and prioritise a busy workload.
You will be required to work onsite at festivals across the UK for a number of weekends during the summer months.
Key Responsibilities:
• Responding to customer enquiries and updating event websites accordingly
• Coordinating and fulfilling internal guest lists as well aslocal resident tickets and direct sales
• Managing accessibility requests from application to fulfilment
• Helping to deliver specific aspects of hospitality packages
• Maintaining event website information and terms and conditions to reflect latest updates
• Reporting sales figures
• Assisting with the management of entrance gates at events and analysing historic data to plan for future events
• Onsite box office and customer service management
Requirements:
• 12 + month experience in a similar, events based role
• Excellent organisational skills and attention to detail
• The ability to multitask, prioritise workload and stay calm and objective during times of pressure
• Willingness to learn, get their hands dirty and show a proactive attitude in looking for solutions to problems
• Strong written and spoken communication skills
• Reliable numeracy skills and proficient Microsoft Excel skills
• A passion for live music and an interest in the current music landscape across a broad range of genres
• An appetite for hard work and a flexible approach to working hours
• Previous experience in live events is preferable
To apply for this role, please email Ann-Marie.ledgister@u-live.com with your CV and a short cover letter telling us why you would be perfect for this role.
If you have any specific requirements for the interview process please let us know.
Customer Service & Ticketing Assistant employer: U-Live
Contact Detail:
U-Live Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Ticketing Assistant
✨Tip Number 1
Familiarize yourself with U-Live's festival and concert portfolio. Understanding the specific events like LoveSupreme and Junction 2 will help you speak knowledgeably about them during your interactions, showing your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience in live events. Be ready to share specific examples of how you've handled customer queries or issues on-site, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 3
Showcase your organizational skills by discussing any tools or methods you use to manage multiple tasks. This is crucial for the role, especially when dealing with guest lists and accessibility requests.
✨Tip Number 4
Express your passion for live music and current trends in the music landscape. Being able to discuss your favorite genres or artists can help you connect with the team and show that you're a good cultural fit.
We think you need these skills to ace Customer Service & Ticketing Assistant
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the Customer Service & Ticketing Assistant position. Tailor your application to highlight relevant experience and skills that match the job description.
Craft a Compelling Cover Letter: Write a short cover letter that clearly explains why you are the perfect fit for this role. Use specific examples from your past experiences to demonstrate your skills in customer service, organization, and multitasking.
Highlight Relevant Experience: In your CV, emphasize any previous experience in events or customer service roles. Mention specific events you've worked on and your contributions to their success, especially in ticketing or customer interaction.
Proofread Your Application: Before sending your application, carefully proofread both your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are well-organized and professional.
How to prepare for a job interview at U-Live
✨Show Your Passion for Live Music
Make sure to express your enthusiasm for live music during the interview. Share your favorite genres, artists, or experiences at concerts and festivals. This will demonstrate that you align with the company's core values.
✨Highlight Your Organizational Skills
Prepare examples from your past experience where you successfully managed multiple tasks or events simultaneously. Discuss how you prioritize your workload and stay organized, especially under pressure.
✨Demonstrate Strong Communication Abilities
Since the role involves a lot of customer interaction, be ready to showcase your communication skills. You might want to practice answering common customer queries or handling difficult situations to illustrate your approach.
✨Be Ready to Discuss Problem-Solving
Think of specific instances where you encountered challenges in previous roles and how you resolved them. Showing a proactive attitude and your ability to find solutions will resonate well with the interviewers.
