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- Tasks: Be the go-to person for customer inquiries and ticketing at epic festivals.
- Company: Join U-Live, where music and creativity collide to create unforgettable experiences.
- Benefits: Enjoy hands-on festival experience and flexible working hours during summer.
- Why this job: Dive into the vibrant world of live events and make a real impact on customer experiences.
- Qualifications: Bring your reliable numeracy skills and Microsoft Excel proficiency to the table.
- Other info: Work onsite at various UK festivals and be part of an exciting team!
The predicted salary is between 30000 - 42000 £ per year.
Role: Customer Service & Ticketing Assistant Reports into: Farringdon, London + onsite festival locations during summer weeks. Contract Type: Full Time, Permanent Start Date: ASAP U-Live collaborates with creatives across music, arts and culture to curate and produce unique entertainment and lifestyle experiences. We have held events in rolling greenfields, derelict warehouses, intimate club spaces, decorated music halls, a royal park and even the Metaverse. Music sits at the heart of everything we do from traversing stateside country to global jazz, from cutting edge electronic music in house and techno to world-renowned heritage artists and much much more. Working across U-Live’s festival and concert portfolio (LoveSupreme, Junction 2, The Long Road, Boundary and Nocturne to name a few), the Customer Service & Ticketing Assistant will play a key role in communicating with customers and in the smooth running of ticketing operations. You will be required to work onsite at festivals across the UK for a number of weekends during the summer months. Responding to customer enquiries and updating event websites accordingly • Helping to deliver specific aspects of hospitality packages • Maintaining event website information and terms and conditions to reflect latest updates • Assisting with the management of entrance gates at events and analysing historic data to plan for future events • Onsite box office and customer service management Reliable numeracy skills and proficient Microsoft Excel skills • An appetite for hard work and a flexible approach to working hours •
Customer Service Advisor - STARTING IMMEDIATELY (Contract) employer: U-Live
Contact Detail:
U-Live Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - STARTING IMMEDIATELY (Contract)
✨Tip Number 1
Familiarize yourself with U-Live's festival and concert portfolio. Understanding the specific events like LoveSupreme and Junction 2 will help you speak knowledgeably about them during your interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 3
Highlight your proficiency in Microsoft Excel, as this role requires reliable numeracy skills. Be ready to discuss any relevant experience you have with data analysis or ticketing systems.
✨Tip Number 4
Emphasize your flexibility and willingness to work weekends during the summer months. Being available for onsite work at festivals is crucial, so make sure to convey your enthusiasm for this aspect of the job.
We think you need these skills to ace Customer Service Advisor - STARTING IMMEDIATELY (Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and ticketing. Emphasize any previous roles where you managed customer inquiries or worked in event settings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for music and events. Mention specific festivals or concerts you admire and explain how your skills align with the role's requirements.
Highlight Relevant Skills: In your application, emphasize your numeracy skills and proficiency in Microsoft Excel. Provide examples of how you've used these skills in past roles to manage data or improve customer service.
Show Flexibility and Enthusiasm: Express your willingness to work flexible hours, especially during weekends at festivals. Highlight your enthusiasm for the role and the unique experiences U-Live offers in the entertainment industry.
How to prepare for a job interview at U-Live
✨Show Your Passion for Music and Events
Since the role is deeply connected to music and events, make sure to express your enthusiasm for the industry. Share any relevant experiences you've had at festivals or concerts, and discuss what you love about live events.
✨Demonstrate Strong Customer Service Skills
Prepare examples of how you've successfully handled customer inquiries or resolved issues in previous roles. Highlight your ability to communicate clearly and effectively, as this will be crucial in the Customer Service & Ticketing Assistant position.
✨Be Ready to Discuss Flexibility and Hard Work
The job requires a flexible approach to working hours, especially during busy festival weekends. Be prepared to discuss your availability and willingness to work in various environments, showcasing your commitment to the role.
✨Highlight Your Technical Skills
Since reliable numeracy skills and proficiency in Microsoft Excel are essential, be ready to discuss your experience with these tools. You might even want to mention any specific projects where you've used Excel to analyze data or manage ticketing operations.
