At a Glance
- Tasks: Lead customer relationships and optimise supply chain performance for a premium chocolate brand.
- Company: Join Lindt, a top-rated workplace with a rich history in chocolate manufacturing.
- Benefits: Competitive salary, great culture, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on sustainability and customer satisfaction.
- Why this job: Make a real impact in a role that blends strategy and customer engagement.
- Qualifications: Experience in supply chain roles and strong communication skills required.
The predicted salary is between 50000 - 62000 £ per year.
A little bit about Lindt: We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the world. Guided by our global purpose to enchant the world with chocolate and UK vision of creating moments to make everyone feel special, we have around 700 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY. We’re also proud of being one of the few bean-to-bar chocolate makers in the world, where we control every step of our chocolate production.
Main Purpose of Job: The Customer Supply Chain Lead is a strategic, customer-facing role accountable for shaping and leading key customer relationships from a supply chain perspective. Acting as the voice of the customer internally, this role ensures alignment between customer expectations and operational delivery. The role leads and drives collaboration across Customers, Sales, Demand Planning, and Supply Chain, providing consultancy and insight to optimise service levels, improve performance, and enhance customer satisfaction. Accountable for communicating performance metrics (including OTIF), managing customer feedback, and leading proactive engagement on service, transport, and sustainability initiatives.
Key Responsibilities
- Customer Engagement: Act as the primary supply chain point of contact for key customers (IE/UK). Build strong, collaborative relationships, acting as a trusted advisor on supply chain topics. Provide expert consultancy to both internal & external customers on service, delivery, and operational improvements. Lead regular customer reviews and performance discussions ensuring clear communication of insights, actions and progress. Conduct customer visits with Sales & Supply Chain team to strengthen the Lindt/customer relationship. Own Service Level reporting and associated communications, managing internal stakeholders to update relevant information and proactively communicating with customers and stakeholders about supply issues.
- Performance Management: Own and communicate Customer Service performance metrics, including OTIF (On Time In Full). Deliver regular performance reporting and generate actionable insights to customers and internal stakeholders. Analyse service performance trends, identify root causes and lead improvement actions. Ensure transparency, consistency and strategic alignment in all customer communications.
- Supply Chain Communication: Lead customer communication on supply chain matters, including shortages, constraints, transport efficiencies, and service disruptions. Ensure timely, clear, and proactive communication to maintain customer confidence. Lead cross-functionally to ensure aligned, accurate messaging and robust recovery plans.
- Customer Feedback: Lead customer feedback processes, including surveys and performance reviews. Translate feedback into strategic improvement initiatives and partner with internal teams to deliver measurable progress. Track, report, and communicate progress on customer-driven actions.
- Sustainability: Communicate sustainability/Transport initiatives and progress to customers, including decarbonisation progress. Support alignment between customer sustainability expectations and operational capabilities. Collaborate with internal teams to integrate sustainability into customer solutions.
Qualifications, Knowledge and Experience Required:
- Experience in a customer-facing supply chain or operations role.
- FMCG experience with strong understanding of customer expectations and operational dynamics.
- Demonstrated ability to translate data and customer feedback into strategic recommendations.
- Strong knowledge of end-to-end supply chain processes (order management, picking, loading, delivery, PODs) within SAP.
- Excellent attention to detail and strong PC skills, including SAP/WMS and Excel.
- Analytical mindset with experience in performance reporting and insight generation.
- Strong stakeholder management, influencing, and relationship-building skills.
- Excellent communication, facilitation, and presentation capabilities.
- Proactive, resilient, and able to operate with high levels of autonomy.
- Strong leadership and team-building skills, with the ability to engage and influence at all levels.
- High drive, tenacity, and a results-focused mindset.
Customer Supply Chain Lead in London employer: U.K.
IMG Licensing is an exceptional employer, offering a dynamic work culture that thrives on collaboration and innovation. With a strong focus on employee growth, we provide opportunities for professional development while managing iconic brands in a vibrant industry. Our commitment to diversity and inclusion ensures that every voice is valued, making IMG Licensing a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Supply Chain Lead in London
✨Join Supply Chain Meetups
Get yourself out there by attending supply chain meetups and industry events. It's a great way to meet fellow professionals, learn about trends, and maybe even hear about job openings before they’re posted online.
✨Show Off Your Skills on LinkedIn
Don’t just sit back and wait for opportunities! Post insights or articles on LinkedIn about supply chain challenges or solutions you’re passionate about. This not only showcases your expertise but can catch the eye of recruiters looking for someone like you.
✨Engage with Supply Chain Communities
Dive into online communities related to supply chain operations like forums or groups on Reddit and LinkedIn. Engaging in discussions can help you network, get advice, and you might even stumble upon some hidden job opportunities.
✨Apply through Our Website
When you spot a position at U.K., make sure to apply through our website directly. It's often the quickest way to get your application in front of the right people and show that you’re genuinely interested in the role of Customer Supply Chain Lead.
We think you need these skills to ace Customer Supply Chain Lead in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:Make sure to highlight your relevant experience in supply chain operations. Whether it’s managing logistics or coordinating with suppliers, we want to see examples of how you've navigated the complexities of the supply chain. Concrete achievements, like reducing costs or improving delivery times, will definitely catch our eye!
Quantify Your Impact:When listing your previous roles on your CV, go for numbers! Mention percentages or actual figures where possible—like how much you've improved efficiency or reduced waste. It's all about showing us the tangible impact you've made in your past positions in supply chain operations.
Tailor Your Cover Letter:In your cover letter, don’t just regurgitate your CV. Instead, connect your experiences specifically to the role at U.K.. Share why you're passionate about supply chain operations and how this full-time role aligns with your career goals—I mean, who wouldn’t want to hear that!
Research and Reflect:Before you apply, take some time to research U.K. and its supply chain operations. Reflect on how your skills and experiences can fit into their operations. Being able to discuss their challenges and how you can contribute to solving them in your application will really make you stand out!
How to prepare for a job interview at U.K.
✨Know Your Basics in Supply Chain Management
Make sure you've got a solid grasp of key supply chain concepts like demand forecasting, inventory management, and logistics. We could be quizzed on these during technical rounds, so brush up on any software tools commonly used in the industry like SAP or Oracle. This knowledge will help us show we can hit the ground running!
✨Show Off Your Analytical Skills
Prepare to discuss real-world scenarios where you've used data analysis to solve supply chain challenges. If you've got experience with tools like Excel or Tableau, get ready to talk about how you've used these to optimise processes or improve efficiencies. Employers love seeing that we can turn data into actionable insights!
✨Highlight Your Teamwork and Project Management Skills
In a full-time role, collaboration is key. Think of examples where you've worked on cross-functional teams or managed projects. Sharing how you navigated challenges while working with diverse groups will show that we can thrive in a dynamic environment like at U.K..
✨Research Specific Challenges Faced by U.K.
Look into any unique supply chain challenges U.K. might be facing, whether it's sustainability, supplier relationships, or global disruptions. Being prepared to discuss these topics shows that we're not only informed but also genuinely interested in how we can contribute to their success. That’s a big plus in any interview!
