At a Glance
- Tasks: Support store management and deliver exceptional customer service while embodying the Lindt brand.
- Company: Join Lindt, a premium chocolate manufacturer with a values-led culture.
- Benefits: Enjoy competitive pay, chocolate perks, and a supportive work environment.
- Other info: Flexible hours, personal development opportunities, and a fun workplace await you!
- Why this job: Be part of a passionate team that enchants the world with chocolate every day.
- Qualifications: Retail experience preferred; a positive attitude and teamwork skills are essential.
The predicted salary is between 18900 - 23100 £ per year.
A little bit about Lindt
We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World.
Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 700 team members in the UK across our Head Office, Retail, and Field Sales divisions.
We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY.
We’re also proud of being one of the few bean-to-bar chocolate makers in the world, where we control every step of our chocolate production.
A little bit about Lindt
We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World.
Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 700 team members in the UK across our Head Office, Retail, and Field Sales divisions.
We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY.
We’re also proud of being one of the few “bean-to-bar” chocolate makers in the world, where we control every step of our chocolate production.
We have an exciting opportunity where you could be a part of our incredible team.
In this role you will:
• Support the store management team towards the accomplishment of the retail plan
- Contribute to the operational excellence and financial performance of a store in the Lindt UK
retail division, using responsible business practices and adhering to all company policies - Embody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who are
experts at delivering the Lindt Service proposition and exceeding customer expectations every
day - Actively contribute towards an environment of collaboration through sharing knowledge,
information and teamwork to drive ideas to action
Where you’ll be based:
This role is based in the Trafford Centre Store and is 16 hours per week
Key Responsibilities:
• Maximising Sales Turnover and Store Profitability to Grow and Drive the Business Forward
- Use provided business tools, along with good personal judgement, to drive and exceed store sales
and profit targets - Collaborate with store management team on opportunities for key trading periods
- Delivering and Developing Operational Excellence
- Contribute to a self-disciplined culture focused on flawless execution of processes, procedures,
and initiatives including consistent delivery of presentation standards in store - Maintain awareness of audit and loss prevention controls, delivering full compliance in all areas
including inventory, cash reconciliation, deliveries etc. - Comply with company Health and Safety policy and procedures, and take associated actions to
ensure a safe working environment for all - Escalate issues to the store management team when necessary in a timely manner
- Delivering Outstanding Premium Visibility and Communication with our Customers
- Become an expert brand ambassador in delivering the Lindt Service proposition by living the
values and personally contributing to a customer centric-culture - Embrace the Global Retail Mystery Shop program, using the results to recognise strengths and
share best practice - Maintain monthly visual merchandising plan to company standard
- Stay informed of current trends and contribute to weekly Competitor Watch of the local market
place - Understand and actively anticipate consumer needs and go the extra mile to delight customers
- Leading for an Inspiring Place to Work
- Take responsibility for developing your own skills and capability and support a learning culture
- Collaborate with line manager in order to achieve your own agreed PDP objectives
- Participate in monthly 1-2-1s with your line manager to guide your own performance
- Work with line manager to resolve personal performance issues in a timely manner
- Align with line manager on action plans from personal performance reviews
What experience you’ll bring:
• Proven experience within a retail organisation is preferable, as is a genuine love of all that a
career in retail has to offer
- Proven track record of delivering performance at a high level within a team
- Numerate with good analytical and IT skills
- A highly motivated self-starter, with a drive for results
- Excellent interpersonal skills, able to build relationships internally and externally
- An infectious can do attitude – ready to try new things and enthuse everyone you meet
Being yourself every day:
We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented,
celebrated and included in our workplace.
You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy.
Living our values everyday:
At Lindt UK, our values guide us in everything we do.
Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.
What you can expect from us:
In return for everything that you’ll bring, we can offer you an exciting role in a fast-growing
organisation, where we’ll provide an environment where you will thrive, feel supported and fulfil your
career aspirations.
As well as supporting your physical and mental wellbeing, as part of our offering,
you will receive a competitive compensation and benefits package including; competitive salary, bonus, pension, life cover, chocolate allowance; chocolate give-aways, chocolate discount, £100 personal incentive, birthday day off and so much more!
How you could help us to Enchant the World with Chocolate
We have an exciting opportunity where you could be a part of our incredible team.
In this role you will
- Support the store management team towards the accomplishment of the retail plan
- Embody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day
- Actively contribute towards an environment of collaboration through sharing knowledge, information and teamwork to drive ideas to action.
- Where you’ll be based
- This role is based in the Trafford Centre Store and is 16 hours per week
Key Responsibilities
- Customer Service Role
- Work with team and Management to achieve set store targets.
- Be committed to working hours/working pattern.
- Provide excellent standard of customer service.
- When in work always have a can-do attitude
- Have good working relationships in store and be part of the team.
- Greet customers.
- Accurately processing transactions through the till
- Upsell and add on items as well as offering alternatives.
- Effectively manage queues.
- Support team with the Sampling of products and introducing customers to our Loyalty program
- Comply with company Health and Safety policy and procedures, and take associated actions to ensure a safe working environment for all
- Delivery / Stock / replenishment Role
- Work with team and Management to achieve set store targets.
- Be committed to working hours/working pattern.
- When in work always have a can-do attitude
- Have good working relationships in store and be part of the team.
- Comply with company Health and Safety policy and procedures and take associated actions to ensure a safe working environment for all.
- Processing deliveries efficiently
- Keep stockroom organized and rotated.
- Keeping shop floor fixtures full
- Clear communication to management regarding low levels / sell ots
- VM / Gift Specialist Role
- Work with team and Management to achieve set store targets.
- Be committed to working hours/working pattern.
- When in work always have a can-do attitude
- Reactive positively to change in pace.
- Have good working relationships in store and be part of the team.
- Comply with company Health and Safety policy and procedures, and take associated actions to ensure a safe working environment for all
- Support team in ensuring store always looks presentable and shoppable.
- Build gifting to company guidelines.
- Monitor Gifting levels, best sellers and react appropriately.
- What experience you’ll bring
- Proven experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer
- A highly motivated self-starter, with a drive for results
- Excellent interpersonal skills, able to build relationships internally and externally.
- An infectious can do attitude – ready to try new things and enthuse everyone you meet
- Being yourself every day
We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace.
You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy.
Living our values everyday
At Lindt UK, our values guide us in everything we do.
Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.
What you can expect from us
In return for everything that you’ll bring, we can offer you an exciting role in a fast-growing organisation, where we’ll provide an environment where you will thrive, feel supported and fulfil your career aspirations.
As well as supporting your physical and mental wellbeing, as part of our offering, you will receive a competitive compensation and benefits package including; competitive salary, bonus, pension, life cover, chocolate allowance; chocolate give-aways, chocolate discount, £100 a year personal development allowance, birthday day off and so much more!
Chocolate Advisor employer: U.K.
IMG Licensing is an exceptional employer, offering a dynamic work culture that thrives on collaboration and innovation. With a strong focus on employee growth, we provide opportunities for professional development while managing iconic brands in a vibrant industry. Our commitment to diversity and inclusion ensures that every voice is valued, making IMG Licensing a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Chocolate Advisor
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including U.K., may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Chocolate Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like U.K. that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at U.K. will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about U.K. and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at U.K.
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at U.K., it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at U.K.!
