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- Tasks: Help customers with U-Haul products and services while using cool tech.
- Company: Join U-Haul, a leader in moving and storage solutions.
- Benefits: Enjoy flexible hours, health insurance, and awesome discounts on tech and travel.
- Why this job: Be part of a supportive team and make a real impact on customers' journeys.
- Qualifications: Must have a valid driver's licence and a high school diploma or equivalent.
- Other info: Get paid for interviews and earn bonuses through training programs!
The predicted salary is between 24000 - 36000 £ per year.
Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.
Our motto is \’Hire Fast, Pay Fast.\’ You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.
- Opportunities for advancement
- Mindset App Reimbursement
- Health insurance &Prescription plans,if eligible
- Paid holidays, vacation, and sick days,if eligible
- Life insurance
- MetLaw Legal program
- MetLife auto and home insurance
- Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
- 401(k) Savings Plan
- Employee Stock Ownership Plan (ESOP)
- 24-hour physician available for kids
- Business travel insurance
- You Matter EAP
- LifeLock Identity Theft Protection
- Critical Illness/Group Accident Insurance
- Dave Ramsey’s SmartDollar Program
Customer Service Representative Responsibilities:
- Assist customers inside and outside a U-Haul center with U-Haul products and services.
- Use smartphone-based U-Scan technology to manage rentals and inventory.
- Move and hook up U-Haul trucks and trailers.
- Clean and inspect equipment on the lot including checking fluid levels.
- Answer questions and educate customers regarding products and services.
- Prepare rental invoices and accept equipment returned from rental.
- Install hitches and trailer wiring.
- Fill propane (certification offered through U-Haul upon employment)
- Drive a forklift (certification offered through U-Haul upon employment)
- Other duties as assigned
- Participate in ongoing continuous U-Haul education through U-Haul University.
Customer Service Representative Minimum Qualifications:
- Valid driver’s license and ability to maintain a good driving record
- High school diploma or equivalent
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
Physical Demands:
The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
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Customer Service Representative employer: U-Haul International, Inc.
Contact Detail:
U-Haul International, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with U-Haul's products and services. Understanding what they offer will not only help you answer customer queries effectively but also show your genuine interest in the role during interviews.
✨Tip Number 2
Practice your communication skills. As a Customer Service Representative, you'll be interacting with various customers. Being able to convey information clearly and politely is key, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Demonstrate your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved issues for customers. This will highlight your capability to handle challenges that may arise in the role.
✨Tip Number 4
Show enthusiasm for teamwork. U-Haul emphasises a supportive team environment, so be prepared to discuss how you work well with others and contribute positively to a team dynamic during your interviews.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and qualifications required for the Customer Service Representative position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, skills, and any relevant certifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to assist customers effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've helped customers in the past and how you can contribute to U-Haul's mission of exceptional service.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at U-Haul International, Inc.
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully helped customers in the past, showcasing your friendly and approachable nature.
✨Familiarise Yourself with U-Haul Products
Before the interview, take some time to learn about U-Haul's services and products. This knowledge will not only impress the interviewer but also help you answer questions more confidently and accurately.
✨Demonstrate Problem-Solving Abilities
Customer service often involves resolving issues. Think of specific instances where you've tackled challenges or resolved conflicts effectively. Highlighting these experiences will show that you're capable of handling the demands of the role.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the company culture, training opportunities, or advancement paths. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
