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For Companies At a Glance
- Tasks: Help customers with U-Haul products and services while using cool tech to manage rentals.
- Company: Join U-Haul, a pioneer in DIY moving solutions since 1945, making moves easier for everyone.
- Benefits: Enjoy flexible hours, health insurance, paid time off, and awesome discounts on tech and travel.
- Why this job: Be part of a supportive team, learn new skills, and make a real impact on customers' journeys.
- Qualifications: Must have a valid driver's licence and a high school diploma or equivalent.
- Other info: Get hired fast, start earning today, and enjoy bonuses for training completion!
The predicted salary is between 24000 - 36000 £ per year.
Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment, as well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.
Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.
Benefits:
- Opportunities for advancement
- Mindset App Reimbursement
- Health insurance & Prescription plans, if eligible
- Paid holidays, vacation, and sick days, if eligible
- Life insurance
- MetLaw Legal program
- MetLife auto and home insurance
- Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
- 401(k) Savings Plan
- Employee Stock Ownership Plan (ESOP)
- 24-hour physician available for kids
- Business travel insurance
- You Matter EAP
- LifeLock Identity Theft Protection
- Critical Illness/Group Accident Insurance
- Dave Ramsey's SmartDollar Program
Customer Service Representative Responsibilities:
- Assist customers inside and outside a U-Haul center with U-Haul products and services.
- Use smartphone-based U-Scan technology to manage rentals and inventory.
- Move and hook up U-Haul trucks and trailers.
- Clean and inspect equipment on the lot including checking fluid levels.
- Answer questions and educate customers regarding products and services.
- Prepare rental invoices and accept equipment returned from rental.
- Install hitches and trailer wiring.
- Fill propane (certification offered through U-Haul upon employment).
- Drive a forklift (certification offered through U-Haul upon employment).
- Other duties as assigned.
- Participate in ongoing continuous U-Haul education through U-Haul University.
Minimum Qualifications:
- Valid driver's license and ability to maintain a good driving record.
- High school diploma or equivalent.
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
Physical Demands:
The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Contact Detail:
U-Haul International, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Share specific examples of how you've helped customers in the past, as this will demonstrate your people skills and commitment to providing excellent service.
✨Tip Number 2
Familiarise yourself with U-Haul's products and services before your interview. Being knowledgeable about what they offer will not only impress your interviewers but also help you answer customer queries effectively.
✨Tip Number 3
Highlight any experience you have with technology, especially if you've used similar systems in previous jobs. Since you'll be using smartphone-based technology at U-Haul, showcasing your tech-savviness can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your ability to handle physical tasks, as the role involves some physical exertion. Mention any relevant experience or your willingness to learn and adapt to the physical demands of the job.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you've assisted customers, managed inquiries, or worked in a team environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to work in a fast-paced environment. Mention specific skills that align with the responsibilities of a Customer Service Representative at U-Haul.
Highlight Relevant Skills: In your application, focus on skills such as communication, problem-solving, and technical proficiency. Mention any experience with technology, especially if you have used similar systems in previous jobs.
Show Enthusiasm: Express your excitement about the opportunity to work with U-Haul. Let them know why you want to be part of their team and how you can contribute to their mission of providing exceptional service.
How to prepare for a job interview at U-Haul International, Inc.
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully helped customers in the past, showcasing your friendly and motivated nature.
✨Familiarise Yourself with U-Haul Products
Before the interview, take some time to learn about U-Haul's products and services. This knowledge will not only impress your interviewers but also demonstrate your genuine interest in the role and the company.
✨Demonstrate Problem-Solving Abilities
Customer service often involves resolving issues. Think of specific instances where you've tackled challenges or resolved conflicts effectively. Highlighting these experiences will show that you're capable of handling the demands of the job.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask during the interview. This could be about the team dynamics, training opportunities, or the company's future plans. It shows that you're engaged and eager to learn more about the position.
