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For Companies At a Glance
- Tasks: Help customers with U-Haul products and services while using cool tech to manage rentals.
- Company: Join U-Haul, a pioneer in DIY moving solutions since 1945, making moves easier for everyone.
- Benefits: Enjoy flexible hours, health insurance, paid time off, and discounts on tech and travel.
- Why this job: Be part of a supportive team, learn new skills, and make a real impact on customers' journeys.
- Qualifications: Must have a valid driver's licence and a high school diploma or equivalent.
- Other info: Get hired fast, start earning today, and enjoy bonuses for training completion!
The predicted salary is between 24000 - 36000 £ per year.
Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment, as well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.
Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.
Benefits:
- Opportunities for advancement
- Mindset App Reimbursement
- Health insurance & Prescription plans, if eligible
- Paid holidays, vacation, and sick days, if eligible
- Life insurance
- MetLaw Legal program
- MetLife auto and home insurance
- Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
- 401(k) Savings Plan
- Employee Stock Ownership Plan (ESOP)
- 24-hour physician available for kids
- Business travel insurance
- You Matter EAP
- LifeLock Identity Theft Protection
- Critical Illness/Group Accident Insurance
- Dave Ramsey's SmartDollar Program
Customer Service Representative Responsibilities:
- Assist customers inside and outside a U-Haul center with U-Haul products and services.
- Use smartphone-based U-Scan technology to manage rentals and inventory.
- Move and hook up U-Haul trucks and trailers.
- Clean and inspect equipment on the lot including checking fluid levels.
- Answer questions and educate customers regarding products and services.
- Prepare rental invoices and accept equipment returned from rental.
- Install hitches and trailer wiring.
- Fill propane (certification offered through U-Haul upon employment).
- Drive a forklift (certification offered through U-Haul upon employment).
- Other duties as assigned.
- Participate in ongoing continuous U-Haul education through U-Haul University.
Minimum Qualifications:
- Valid driver's license and ability to maintain a good driving record.
- High school diploma or equivalent.
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
Physical Demands:
The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Customer Service Representative employer: U-Haul International, Inc.
Contact Detail:
U-Haul International, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with U-Haul's products and services. Understanding the equipment and services they offer will not only help you answer customer queries effectively but also demonstrate your enthusiasm for the role during interviews.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in mock scenarios. This will help you feel more comfortable and confident when interacting with real customers, showcasing your ability to handle various situations.
✨Tip Number 3
Highlight any previous experience in customer service or related fields during your interviews. Even if it's informal, sharing stories about how you've helped others can make a strong impression on the hiring team.
✨Tip Number 4
Be prepared to discuss your availability and flexibility. U-Haul values quick hiring, so showing that you're ready to start immediately and can adapt to various shifts will make you a more attractive candidate.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Representative at U-Haul. Familiarise yourself with their services and the skills required, such as customer interaction and equipment handling.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service or similar roles. Emphasise your people skills, ability to work in a team, and any technical skills that relate to the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for helping others and your motivation to join U-Haul. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at U-Haul International, Inc.
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully helped customers in the past, showcasing your friendly and motivated nature.
✨Familiarise Yourself with U-Haul Products
Before the interview, take some time to learn about U-Haul's products and services. This knowledge will not only impress your interviewers but also demonstrate your genuine interest in the role and the company.
✨Demonstrate Problem-Solving Abilities
Customer service often involves resolving issues. Think of specific instances where you've tackled challenges or resolved customer complaints effectively. Highlighting these experiences will show that you're capable of handling the demands of the job.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or the company's future plans. It shows that you're engaged and serious about the position.
