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- Tasks: Help customers with U-Haul products and services while using the latest technology.
- Company: Join U-Haul, a leader in DIY moving solutions since 1945.
- Benefits: Get paid today, plus bonuses and health benefits for eligible employees.
- Why this job: Be the friendly face of U-Haul and make a difference in customers' journeys.
- Qualifications: Must have a valid driver's license and a high school diploma or equivalent.
- Other info: Opportunities for advancement and ongoing training available.
The predicted salary is between 24000 - 36000 £ per year.
Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment, as well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.
Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.
- Opportunities for advancement
- Mindset App Reimbursement
- Health insurance & Prescription plans, if eligible
- Paid holidays, vacation, and sick days, if eligible
- Life insurance
- MetLaw Legal program
- MetLife auto and home insurance
- Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
- 401(k) Savings Plan
- Employee Stock Ownership Plan (ESOP)
- 24-hour physician available for kids
- Business travel insurance
- You Matter EAP
- LifeLock Identity Theft Protection
- Critical Illness/Group Accident Insurance
- Dave Ramsey’s SmartDollar Program
Customer Service Representative Responsibilities:
- Assist customers inside and outside a U-Haul center with U-Haul products and services.
- Use smartphone-based U-Scan technology to manage rentals and inventory.
- Move and hook up U-Haul trucks and trailers.
- Clean and inspect equipment on the lot including checking fluid levels.
- Answer questions and educate customers regarding products and services.
- Prepare rental invoices and accept equipment returned from rental.
- Install hitches and trailer wiring.
- Fill propane (certification offered through U-Haul upon employment).
- Drive a forklift (certification offered through U-Haul upon employment).
- Other duties as assigned.
- Participate in ongoing continuous U-Haul education through U-Haul University.
Customer Service Representative Minimum Qualifications:
- Valid driver’s license and ability to maintain a good driving record.
- High school diploma or equivalent.
- The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
Physical Demands:
The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Customer Service Representative employer: U-Haul International, Inc.
Contact Detail:
U-Haul International, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on U-Haul. Understand their services, values, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your people skills! As a Customer Service Representative, you'll be the face of U-Haul. Role-play common customer scenarios with friends or family to boost your confidence and refine your responses. Remember, it’s all about making customers feel valued and heard!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. A smart outfit can set the tone for a positive interaction, showing that you take the opportunity seriously and are ready to represent U-Haul.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives you a better chance of landing that hands-on interview. Plus, who doesn’t love a quick hiring bonus? Let’s get you started on this exciting journey!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping others and your love for customer service.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you’ve assisted customers or worked in a team, as this will resonate with us at U-Haul.
Show Enthusiasm: Express your excitement about the role and the company! We’re looking for motivated individuals who are eager to join our team and contribute to our mission of exceptional service.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and get you started on your journey with U-Haul.
How to prepare for a job interview at U-Haul International, Inc.
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss how you would handle different customer scenarios, as this role is all about helping others and providing exceptional service.
✨Show Your People Skills
Since U-Haul is looking for friendly, motivated individuals, be sure to highlight your interpersonal skills. Share examples of how you've successfully interacted with customers in the past, showcasing your ability to connect and communicate effectively.
✨Familiarise Yourself with Technology
Get comfortable with smartphone-based technology, as you'll be using U-Scan to manage rentals. Mention any relevant tech experience you have, and express your willingness to learn new systems quickly.
✨Prepare for Hands-On Scenarios
Since the interview includes hands-on working interviews, practice moving and hooking up equipment if possible. Show that you're not only willing but excited to get involved in the physical aspects of the job.
