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- Tasks: Assist customers with U-Haul products, manage rentals, and maintain equipment.
- Company: Join U-Haul, a leader in DIY moving solutions since 1945.
- Benefits: Enjoy flexible hours, a $100 hiring bonus, and health insurance options.
- Why this job: Be part of a supportive team and gain hands-on experience while helping others.
- Qualifications: Must have a valid driver's license and a high school diploma or equivalent.
- Other info: Opportunities for advancement and ongoing training available.
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensure that customers get all the help they need on their journeys by inspecting and maintaining equipment, as well as assisting customers using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.
Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.
Opportunities for advancement include:
- Mindset App Reimbursement
- Health insurance & Prescription plans, if eligible
- Paid holidays, vacation, and sick days, if eligible
- Life insurance
- MetLaw Legal program
- MetLife auto and home insurance
- Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
- 401(k) Savings Plan
- Employee Stock Ownership Plan (ESOP)
- 24-hour physician available for kids
- Business travel insurance
- You Matter EAP
- LifeLock Identity Theft Protection
- Critical Illness/Group Accident Insurance
- Dave Ramsey's SmartDollar Program
Customer Service Representative Responsibilities:
- Assist customers inside and outside a U-Haul center with U-Haul products and services.
- Use smartphone-based U-Scan technology to manage rentals and inventory.
- Move and hook up U-Haul trucks and trailers.
- Clean and inspect equipment on the lot including checking fluid levels.
- Answer questions and educate customers regarding products and services.
- Prepare rental invoices and accept equipment returned from rental.
- Install hitches and trailer wiring.
- Fill propane (certification offered through U-Haul upon employment).
- Drive a forklift (certification offered through U-Haul upon employment).
- Other duties as assigned.
- Participate in ongoing continuous U-Haul education through U-Haul University.
Customer Service Representative Minimum Qualifications:
- Valid driver's license and ability to maintain a good driving record.
- High school diploma or equivalent.
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
Physical Demands:
The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Location: 150 S Main St, Rochester, New Hampshire 03867
Type: Part-Time
Reference Number: R219893
Customer Service/ Lot Attendant employer: U-Haul International, Inc.
Contact Detail:
U-Haul International, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/ Lot Attendant
✨Tip Number 1
Show your enthusiasm for customer service! When you get the chance to speak with someone from U-Haul, express your passion for helping others and how you enjoy being a part of a team. This will help you stand out as a candidate who aligns with their values.
✨Tip Number 2
Familiarise yourself with U-Haul's products and services before your interview. Being knowledgeable about what they offer will not only impress your interviewers but also demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare to discuss your previous experiences in customer service or any relevant roles. Think of specific examples where you went above and beyond to assist customers, as this will showcase your skills and dedication.
✨Tip Number 4
Be ready to engage in hands-on activities during the interview process. Since U-Haul offers practical training, showing that you're comfortable with physical tasks and eager to learn will make a positive impression.
We think you need these skills to ace Customer Service/ Lot Attendant
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service. Emphasise any roles where you've assisted customers, managed equipment, or worked in a team environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to work in a fast-paced environment. Mention specific skills that align with the job description, such as using technology for inventory management.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as communication, problem-solving, and physical stamina. If you have experience with equipment maintenance or customer education, be sure to include that.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at U-Haul International, Inc.
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully helped others in the past, whether in a professional or personal setting.
✨Familiarise Yourself with U-Haul Products
Take some time to learn about U-Haul's services and products before the interview. Being knowledgeable about what they offer will show your enthusiasm for the role and help you answer questions more effectively.
✨Demonstrate Safety Awareness
Since the job involves working with equipment and potentially hazardous materials, be ready to discuss your understanding of safety protocols. Mention any relevant experience you have with safety measures in previous roles.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could include inquiries about team dynamics, training opportunities, or the company culture. It shows you're genuinely interested in the position and the company.
