At a Glance
- Tasks: Engage with customers, manage bookings, and ensure outstanding service in a fast-paced environment.
- Company: Join U-Drive, a family-owned vehicle rental company with a commitment to quality service.
- Benefits: Enjoy 30 days annual leave, training opportunities, discounts, and a competitive pension.
- Other info: Great career growth potential in a supportive and collaborative work culture.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Full clean UK driving license and a positive, can-do attitude required.
The predicted salary is between 24000 - 36000 £ per year.
U-Drive are hiring! We have a great opportunity for a dynamic Customer Service Representative to join our committed team in Poole. We are looking for a dedicated and hardworking individual who thrives in a dynamic and fast-paced work environment. As a vital part of one of U-Drive's essential teams, you'll play a key role in ensuring outstanding customer service.
About the Role
Under the guidance of the Branch Manager, you'll be part of a 45-hour rota that includes weekends. Your primary focus will be engaging with customers at the branch daily and addressing any inquiries that may arise.
Role Responsibilities
- Generating quotes based on customer requirements and managing bookings
- Confirming vehicle bookings and customer needs through phone calls
- Administering Rental Hire Contracts
- Utilizing internal systems for creating and processing vehicle bookings
- Verifying customer ID and making decisions based on insurance requirements
- Offering additional insurance products, upgraded vehicles, or add-on sale items during the point of sale
- Checking vehicles in and out with customers, explaining terms of the hire
- Handling payments, processing refunds via credit cards, cash, and online payment methods
- Managing customer queries and complaints both over the phone and face-to-face
- Conducting vehicle checks with customers, noting existing and new damage incurred during the hire
- Managing vehicle faults, damage, or SMR (Service, Maintenance, and Repair) to workshops
- Assisting with deliveries and collections of vehicles when required
- Assisting with vehicle valeting when necessary
About You
The ideal candidate will be a can-do individual who thrives in a fast-paced work environment. Collaborating closely with the Branch Manager, the successful candidate will play a pivotal role in ensuring efficient vehicle hiring services, providing an exceptional customer experience.
- Full clean UK driving license
- Positive "Can do" attitude
- Ability to thrive in a fast-paced, changing environment
- Strong team player
- Commitment to providing excellent customer service
- Excellent telephone manner and communication skills
- Ability to work under pressure and meet deadlines
- Resilience in handling customer queries and complaints
About Us
Established four decades ago, U-Drive is a family-owned and operated vehicle rental company that provides high-quality cars, LCVs, and specialised vehicles across the UK. Our cohesive team takes pride in delivering superb service to both business customers and private hirers.
What We Offer
- 30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leave
- Training and development opportunities
- Discounts at 3,000+ stores
- Free eye tests
- Competitive pension
- Employee discount across U-Drive branches
- Employee Wellbeing Program
Customer Service Representative - Poole employer: U-Drive
U-Drive is an exceptional employer that values its employees by fostering a supportive and dynamic work culture in Poole. With generous benefits such as 30 days of annual leave, extensive training opportunities, and a focus on employee wellbeing, we empower our Customer Service Representatives to thrive in their roles while delivering outstanding service to our customers. Join us and be part of a dedicated team where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Poole
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on U-Drive. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky questions during the interview.
✨Tip Number 3
Show off your personality! U-Drive is looking for a dynamic individual, so don’t be afraid to let your enthusiasm shine through. Share examples of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the U-Drive team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Representative - Poole
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Representative role. Highlight any previous customer service experience and your ability to thrive in a fast-paced environment, just like we do at U-Drive!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your positive 'can-do' attitude aligns with our team values. Don’t forget to mention why you want to work with us at U-Drive!
Show Off Your Communication Skills:Since you'll be engaging with customers daily, it's crucial to demonstrate your excellent communication skills in your application. Whether it's through your writing style or how you present your experiences, let your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team in Poole!
How to prepare for a job interview at U-Drive
✨Know the Company
Before your interview, take some time to research U-Drive. Understand their values, services, and what sets them apart in the vehicle rental industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
As a Customer Service Representative, you'll be dealing with various customer inquiries and complaints. Think of specific examples from your past experiences where you've successfully handled difficult situations or provided excellent service. Be ready to share these stories during the interview.
✨Show Your Can-Do Attitude
U-Drive is looking for someone with a positive 'can-do' attitude. During the interview, express your enthusiasm for the role and demonstrate how you thrive in fast-paced environments. Share instances where you've gone above and beyond to meet customer needs.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to refine your telephone manner and face-to-face interaction skills.
