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- Tasks: Field inbound calls, provide exceptional customer service, and drive vehicle hire sales.
- Company: Join U-Drive, a family-owned vehicle rental company with 43 years of experience.
- Benefits: 30 days annual leave, employee discounts, and training opportunities.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be a key player in enhancing customer experiences and boosting sales.
- Qualifications: Full UK driving license, strong communication skills, and a positive attitude.
The predicted salary is between 24000 - 30000 £ per year.
U-Drive are hiring for a confident and positive communicator to join our busy Central Reservations team for fielding all inbound calls and enquiries. This is a fast-paced role which requires someone who can think quickly and provide exceptional customer service under pressure. As a pivotal member of the U-Drive family, you will champion outstanding customer service and drive vehicle hire sales to new heights. Dive into a role where your friendly and professional demeanour will shine as you respond to enquiries, generate quotes, and seamlessly transform them into reservations. Elevate the customer experience and contribute to revenue growth through effective sales techniques.
Key Responsibilities:- Respond to enquiries with a friendly touch, showcasing professionalism and competence.
- Craft accurate quotes based on customer needs and transform enquiries into reservations.
- Utilize internal systems to create and process vehicle bookings.
- Allocate reservations to the most suitable rental location with finesse.
- Provide valuable advice on the best vehicles for customer requirements.
- Upsell or downsell, maximizing utilization for each vehicle group.
- Boost revenue by promoting additional products that enhance the customer experience.
- Accurately input customer information, sales orders, and payments into the system.
- Navigate efficiently to identify and route calls to relevant departments or extensions.
- Identify sales leads with the potential for additional business generation.
- Possess a full clean UK driving license.
- Embrace a positive 'Can Do' attitude that radiates enthusiasm.
- Demonstrate excellent telephone manners and strong communication skills.
- Effectively multitask, prioritize, and manage time with finesse.
- Exhibit problem-solving skills and take ownership of tasks.
- Show resilience in handling customer inquiries and complaints.
- 30 days annual leave (inclusive of bank holidays), increasing with length of service.
- Employee discount on U-Drive rental, including discounts for friends and family.
- Company-sponsored training and development opportunities.
- Access to the Employee Discount Program, offering savings on over 3,000 retailers.
- Employee Assistance Program in partnership with Health Assured.
Customer Care Sales Advisor in Poole employer: U-Drive
Contact Detail:
U-Drive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Sales Advisor in Poole
✨Tip Number 1
Get to know U-Drive inside out! Familiarise yourself with our services and values so you can chat confidently about how you can contribute to the team. This will show your genuine interest and help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing common scenarios with friends or family. This will help you think on your feet and respond to enquiries like a pro.
✨Tip Number 3
Don’t forget to showcase your sales skills! Think of examples where you've successfully upsold or provided exceptional service. We love seeing candidates who can drive sales while keeping the customer experience top-notch.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the U-Drive family. Let’s get you started on this exciting journey!
We think you need these skills to ace Customer Care Sales Advisor in Poole
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see your friendly and positive attitude reflected in your words. Remember, this role is all about exceptional customer service, so a warm tone can really make you stand out.
Tailor Your Application: Make sure to tailor your application to the Customer Care Sales Advisor role. Highlight your relevant experience and skills that match the job description. We love seeing how you can contribute to our team, so don’t hold back on showcasing your strengths!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Use bullet points if necessary to break down your achievements and skills – it makes it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen and ready to join the U-Drive family. We can’t wait to hear from you!
How to prepare for a job interview at U-Drive
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Care Sales Advisor. Familiarise yourself with U-Drive's services and how they operate. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Care Sales Advisor, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to demonstrate your ability to handle inquiries and complaints effectively during the interview.
✨Demonstrate Your Problem-Solving Ability
Prepare examples from your past experiences where you've successfully resolved customer issues or turned a negative situation into a positive one. This will highlight your resilience and ownership of tasks, which are crucial traits for this fast-paced role.
✨Embrace the 'Can Do' Attitude
U-Drive values a positive attitude, so be sure to convey your enthusiasm during the interview. Share instances where your upbeat approach has made a difference in your previous roles, whether in sales or customer service. This will resonate well with the interviewers and align with their company culture.