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- Tasks: Engage with customers and assist in the daily operations of the branch.
- Company: Join U-Drive, a family-owned vehicle rental company with 43 years of experience.
- Benefits: Enjoy 30 days annual leave, employee discounts, and training opportunities.
- Why this job: Be part of a friendly team and make a real impact on customer experiences.
- Qualifications: Full clean UK driving licence and strong communication skills required.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
U-Drive are recruiting for an upbeat and personable Assistant Manager to join our friendly and close-knit team in Poole. Reporting directly to the Branch Manager, this role involves engaging with customers at the branch, addressing any customer inquiries that may arise, and assisting the Branch Manager in the day-to-day running of the Branch. This is a great opportunity for someone with proven team management skills looking for a challenge.
About the Role
We have an exciting opportunity for an Assistant Manager to join our friendly and close-knit team in Poole. This role involves working a 45-hour rota from Monday to Sunday.
Role Responsibilities
- Assist in achieving year-on-year growth in Fleet, Revenue, and Profitability, while maintaining high fleet utilisation.
- Contribute to the development of all team members, ensuring they are trained, competent, and motivated to support various aspects of branch activity, fostering a positive "Can Do" attitude.
- Actively canvass the local branch area for small business users, establishing strong relationships based on reliability and service.
- Provide valuable sales leads to the Business Development Management team when encountering opportunities for larger accounts.
- Deliver effective account management to all locally assigned branch businesses, supporting the Business Development Management team with account management and feedback for both local and national businesses.
- Ensure the branch consistently delivers excellent customer service.
About You
The ideal candidate will be a hardworking individual who thrives in a dynamic and fast-paced work environment. Collaborating closely with the Branch Manager, the successful candidate will play a pivotal role in ensuring efficient vehicle hiring services, providing a positive customer experience.
- Possess a full clean UK driving license.
- Demonstrate the ability to prioritise customers, delivering high-quality service that meets customer expectations.
- Have excellent telephone manners and communication skills.
- Ability to work under pressure and meet deadlines.
- Demonstrate resilience in handling customer queries and complaints.
- Ability to manage and develop others, leading, encouraging, inspiring, and supporting team members to realise their full potential.
About Us
U-Drive, a well-established family-owned vehicle rental company with a 43-year legacy, operates over 4,000 vehicles across a daily rental, contract hire and leasing fleet in the UK. Our commitment to excellent service extends to both business customers and private hirers.
Benefits include:
- 30 days annual leave (inclusive of bank holidays), increasing with length of service.
- Employee discount on U-Drive rental, including discounts for friends and family.
- Company-sponsored training and development opportunities.
- Access to the Employee Discount Program, offering savings on over 3,000 retailers.
- Employee Assistance Program in partnership with Health Assured.
- On-site parking where available.
Assistant Branch Manager in Poole employer: U-Drive
Contact Detail:
U-Drive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Branch Manager in Poole
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on U-Drive. Understand their values, services, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their close-knit crew.
✨Tip Number 2
Practice your people skills! As an Assistant Branch Manager, you'll be engaging with customers all day. Role-play common customer scenarios with a friend or family member to boost your confidence and refine your communication skills. Remember, a friendly approach goes a long way!
✨Tip Number 3
Show off your leadership chops! Think of examples from your past where you've successfully managed a team or resolved conflicts. Be ready to share these stories during your interview to demonstrate your ability to inspire and support others in a fast-paced environment.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. Head over to the U-Drive careers page and submit your application directly. It shows initiative and ensures your application lands right where it needs to be!
We think you need these skills to ace Assistant Branch Manager in Poole
Some tips for your application 🫡
Show Your Personality: When writing your application, let your upbeat and personable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of your personality into your cover letter and CV!
Tailor Your Application: Make sure to tailor your application to highlight your team management skills and customer service experience. We’re looking for someone who can engage with customers and support our close-knit team, so showcase relevant examples from your past roles.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at U-Drive
✨Know the Company Inside Out
Before your interview, take some time to research U-Drive. Understand their values, services, and what sets them apart in the vehicle rental industry. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As an Assistant Branch Manager, you'll be engaging with customers regularly. Prepare examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to maintain a positive attitude and foster strong relationships, as this is key to thriving in a customer-focused role.
✨Demonstrate Team Leadership
Since the role involves managing and developing team members, think of specific instances where you've led a team or supported colleagues in achieving their goals. Be ready to discuss your leadership style and how you inspire others to perform at their best.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. Think about potential scenarios you might face in the role, such as handling a difficult customer or managing a busy day at the branch. Practising your responses will help you feel more confident during the interview.
