At a Glance
- Tasks: Supervise vehicle preparation, delivery, and ensure outstanding customer service.
- Company: Join U-Drive, a family-owned vehicle rental company with a strong team spirit.
- Benefits: Enjoy 30 days annual leave, training opportunities, and employee discounts.
- Other info: Flexible hours with opportunities for career growth in a supportive environment.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: Full UK driving licence and prior team supervision experience required.
The predicted salary is between 20790 - 25410 £ per year.
U-Drive are hiring! We have a great opportunity for a dynamic Rental Supervisor to join our committed team in Southampton. We are looking for a dedicated and hardworking individual who thrives in a dynamic and fast-paced work environment. As a vital part of one of U-Drive's essential teams, you'll play a key role in ensuring outstanding customer service.
About The Role
You’ll be part of a 45-hour rota that includes weekends. Your primary focus will be supervising and assisting in preparing and delivering vehicles, as well as collecting and assessing damage.
Role Responsibilities
- Answer incoming telephone enquiries promptly
- Enter booking details onto the system and process sales order agreements, including preparing invoices
- Promote the Company at every opportunity
- Provide full support for all office activities and filing management system
- Check vehicle at end of hire for damage, using appropriate system, as and when required
- Ensure compliance with all relevant health and safety regulations, including keeping work area clean and tidy, promoting and ensuring standards of internal branch cleanliness are maintained
- Report fault, damage or general un-roadworthiness in accordance with safety regulations and Company procedures to our Fleet team, as and when required
- Take responsibility for vehicle checking and cleanliness in the absence of the Valeter, including the pre-rental inspections
- Drive, deliver and/or collect vehicles directly to customer or inter-branch, as and when required
- Administering Rental Hire Contracts
- Supervising a team of drivers and ensuring they maintain a quality of work compliant with Company standards
- Utilising internal systems for creating and processing vehicle bookings
- Any other duties as required
About You
- Full clean UK driving license
- Prior team supervision or leadership experience
- Confidence using general office systems
- Experience handling customer complaints or difficult service situations
- Eligible to work in the UK
- Available to work every other Saturday morning, Sunday park-up for an hour, and bank holiday hours of 8-11
- Prior vehicle rental, automotive, or fleet operations background, or experience in a broader customer-facing operations environment, is a plus
- Experience with vehicle inspections, damage checks, and rental handovers and returns is a plus
- Experience with booking, rental, and invoicing systems is a plus
About Us
Established four decades ago, U-Drive is a family-owned and operated vehicle rental company that provides high-quality cars, LCVs, and specialised vehicles across the UK. Our cohesive team takes pride in delivering superb service to both business customers and private hirers.
What We Offer
- 30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leave
- Training and development opportunities
- Discounts at 3,000+ stores
- Free eye tests
- On-site parking where available
- Competitive pension
- Employee discount across U-Drive branches
- Employee Wellbeing Program
Rental Supervisor in Southampton employer: U-Drive Vehicle Hire
U-Drive Vehicle Hire is an excellent employer that values its employees by offering a competitive salary and a range of benefits, including employee discounts and comprehensive training support. Our work culture in Southampton promotes teamwork and customer service excellence, providing opportunities for personal and professional growth in a dynamic environment. Join us to be part of a dedicated team that ensures our vehicles are always customer-ready, while enjoying the perks of working in a supportive and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Rental Supervisor in Southampton
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like U-Drive Vehicle Hire.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by U-Drive Vehicle Hire. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Rental Supervisor in Southampton
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at U-Drive Vehicle Hire, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at U-Drive Vehicle Hire and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into U-Drive Vehicle Hire. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at U-Drive Vehicle Hire
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at U-Drive Vehicle Hire.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to U-Drive Vehicle Hire.
