At a Glance
- Tasks: Manage vehicle maintenance and repairs, ensuring customer satisfaction and minimal downtime.
- Company: Join U-Drive, a family-owned vehicle rental company with 40 years of experience.
- Benefits: Enjoy 30 days annual leave, employee discounts, and professional development opportunities.
- Other info: Work in a supportive environment with opportunities for career growth.
- Why this job: Be part of a dynamic team that values innovation and customer service.
- Qualifications: Experience in fleet management or contact centre roles is essential.
The predicted salary is between 22950 - 28050 £ per year.
We have an exciting opportunity for a Fleet Controller to join our Fleet Control team at U-Drive. Reporting to the Fleet Manager, you will work a 40-hour week, Monday to Friday, in a busy, team-based contact centre environment, handling a high volume of inbound and outbound calls and emails.
You will take control of service, maintenance and repair (SMR), vehicle off road (VOR) cases and breakdowns from first call to resolution, arranging and chasing work with our supply chain, and making sure every job is delivered to service level agreements. Keeping our vehicles on the road and our customers moving.
- A problem solver who takes ownership, thinks on your feet and finds a way to get vehicles back on the road.
- A strong, confident communicator by phone and email, able to chase suppliers firmly and keep customers informed.
- Highly organised, able to juggle multiple live jobs, prioritise under pressure and keep track of every one of them.
- Resilient and calm in a high-volume contact centre environment, where no two days are the same.
- A team player who supports colleagues when the phones are busy.
About The Role:
- Taking ownership of SMR activity across our fleet, arranging servicing, repairs, inspections, MOT/plate tests and Road Fund Licence renewals with our in-house workshop and third-party suppliers.
- Managing VOR vehicles and breakdowns, prioritising urgent cases against customer service level agreements and driving down vehicle downtime.
- Making and taking a high volume of calls and emails with customers, garages, breakdown providers and other suppliers, and chasing every job through to completion.
- Reviewing repairs and incidents to identify recharge opportunities, for example damage, misuse or non-fair-wear-and-tear items, and ensuring they are raised.
- Keeping customers and colleagues updated with clear, accurate and timely information on vehicle status.
- Working with the Insurance, Account Management and Sales teams to resolve problems and improve the service we deliver.
- Recording all activity accurately and without delay in our rental management system.
This is a permanent, full-time position working 40 hours per week, Monday to Friday. The role operates on a rotating shift pattern, with working hours falling between 7:00am and 6:00pm depending on the allocated shift. Bank Holidays will sometimes be worked on a half-day basis.
About U-Drive:
Established 40 years ago, U-Drive is a family-owned and operated vehicle rental company supplying high quality cars, LCVs and specialist vehicles across the UK. Our friendly team take pride in working together to provide superb service to our business customers and private hirers alike. Our six company values shape how we work every day: Respect, Have Fun, Take Responsibility, Integrity, Start With The Customer, and Learn By Doing. We look for everyone to be a leader and an innovator, whatever their role or job title, and we recognise team members each month who bring those values to life.
Requirements:
Essential:
- Experience in a fleet, rental, breakdown, workshop, service desk or comparable operational role, managing vehicle maintenance, repairs or downtime.
- Experience in a busy telephone-based or contact centre environment, handling inbound and outbound calls.
- Proven ability to prioritise and work to deadlines or service level agreements under pressure.
- GCSE English (or equivalent) and confident, accurate keyboard skills.
- Eligible to work in the United Kingdom.
- Available for rotating shifts between 7:00am and 6:00pm.
- Available for occasional half-day Bank Holiday working.
Desirable:
- Working knowledge of MOT, plate test and Road Fund Licence compliance.
- Understanding of fair wear and tear and damage recharging.
- Experience using a fleet or rental management system.
- Proficiency with Microsoft Office.
- Experience in the vehicle rental, leasing or fleet management industry.
Benefits:
- 30 days annual leave (inclusive of bank holidays) increasing with length of service.
- Employee discount on U-Drive rental, including discount for friends and family.
- Employee Assistance Programme in partnership with Health Assured.
- Company sponsored training and development opportunities.
- Access to Employee Discount Programme offering savings on over 3,000 retailers.
- Free eye test and £75 towards glasses.
- Smart tech.
- Competitive pension.
- Opportunity to buy more annual leave where available.
Fleet Controller in Poole employer: U-Drive Vehicle Hire
U-Drive is an exceptional employer that values its employees by fostering a dynamic work culture focused on collaboration and growth. Located centrally, we offer competitive benefits, ongoing training opportunities, and a supportive environment where your contributions directly impact customer satisfaction. Join us to be part of a team that prioritises excellence in service while providing you with the tools to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Controller in Poole
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like U-Drive Vehicle Hire.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by U-Drive Vehicle Hire. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Fleet Controller in Poole
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at U-Drive Vehicle Hire, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at U-Drive Vehicle Hire and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into U-Drive Vehicle Hire. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at U-Drive Vehicle Hire
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at U-Drive Vehicle Hire.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to U-Drive Vehicle Hire.
