At a Glance
- Tasks: Engage with customers, manage bookings, and ensure outstanding service in a fast-paced environment.
- Company: Join U-Drive, a family-owned vehicle rental company with a commitment to quality service.
- Benefits: Enjoy 30 days annual leave, training opportunities, discounts, and a competitive pension.
- Other info: Great career growth potential in a supportive and collaborative work culture.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Full clean UK driving license and a positive, can-do attitude required.
The predicted salary is between 24000 - 36000 £ per year.
U-Drive are hiring! We have a great opportunity for a dynamic Customer Service Representative to join our committed team in Poole. We are looking for a dedicated and hardworking individual who thrives in a dynamic and fast-paced work environment. As a vital part of one of U-Drive's essential teams, you'll play a key role in ensuring outstanding customer service.
About The Role
Under the guidance of the Branch Manager, you'll be part of a 45-hour rota that includes weekends. Your primary focus will be engaging with customers at the branch daily and addressing any inquiries that may arise.
Role Responsibilities
- Generating quotes based on customer requirements and managing bookings
- Confirming vehicle bookings and customer needs through phone calls
- Administering Rental Hire Contracts
- Utilizing internal systems for creating and processing vehicle bookings
- Verifying customer ID and making decisions based on insurance requirements
- Offering additional insurance products, upgraded vehicles, or add-on sale items during the point of sale
- Checking vehicles in and out with customers, explaining terms of the hire
- Handling payments, processing refunds via credit cards, cash, and online payment methods
- Managing customer queries and complaints both over the phone and face-to-face
- Conducting vehicle checks with customers, noting existing and new damage incurred during the hire
- Managing vehicle faults, damage, or SMR (Service, Maintenance, and Repair) to workshops
- Assisting with deliveries and collections of vehicles when required
- Assisting with vehicle valeting when necessary
Requirements
- Full clean UK driving license
- Positive 'Can do' attitude
- Ability to thrive in a fast-paced, changing environment
- Strong team player
- Commitment to providing excellent customer service
- Excellent telephone manner and communication skills
- Ability to work under pressure and meet deadlines
- Resilience in handling customer queries and complaints
About You
The ideal candidate will be a can-do individual who thrives in a fast-paced work environment. Collaborating closely with the Branch Manager, the successful candidate will play a pivotal role in ensuring efficient vehicle hiring services, providing an exceptional customer experience.
Benefits
- 30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leave
- Training and development opportunities
- Discounts at 3,000+ stores
- Free eye tests
- Competitive pension
- Employee discount across U-Drive branches
- Employee Wellbeing Program
About Us: Established four decades ago, U-Drive is a family-owned and operated vehicle rental company that provides high-quality cars, LCVs, and specialised vehicles across the UK. Our cohesive team takes pride in delivering superb service to both business customers and private hirers.
Customer Service Representative - Poole employer: U-Drive Vehicle Hire
U-Drive is an exceptional employer that values its employees by fostering a supportive and dynamic work culture in Poole. With generous benefits such as 30 days of annual leave, extensive training and development opportunities, and a strong focus on employee wellbeing, U-Drive ensures that its team members thrive both personally and professionally. Join us to be part of a family-owned company that prides itself on delivering outstanding customer service while offering a rewarding and engaging work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Poole
✨Tip Number 1
Get to know U-Drive! Research the company, its values, and what makes it tick. This way, when you walk into that interview, you can show off your knowledge and enthusiasm for being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Service Representative and how you'd handle them. Role-playing with a friend can help you feel more confident and prepared.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional when you go for your interview. It shows you’re serious about the role and respect the company’s image.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the position!
We think you need these skills to ace Customer Service Representative - Poole
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with what we’re looking for in a Customer Service Representative at U-Drive.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with U-Drive.
How to prepare for a job interview at U-Drive Vehicle Hire
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative at U-Drive. Familiarise yourself with their services and think about how your skills can contribute to providing outstanding customer service.
✨Show Off Your People Skills
Since this role involves engaging with customers daily, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you've successfully handled customer queries or complaints, both over the phone and face-to-face.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. For instance, how would you handle a difficult customer or a booking error? Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Emphasise Your Team Spirit
U-Drive values teamwork, so be ready to discuss how you work well in a team environment. Share specific examples of how you've collaborated with colleagues to achieve common goals, especially in fast-paced situations.
