At a Glance
- Tasks: Field inbound calls, provide exceptional customer service, and convert enquiries into bookings.
- Company: Join U-Drive, a family-owned vehicle rental company with a 43-year legacy.
- Benefits: Enjoy 30 days annual leave, employee discounts, and training opportunities.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be the first voice of U-Drive and make a real impact on customer experiences.
- Qualifications: Full UK driving licence and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
U-Drive are hiring a confident and positive communicator to join our busy Central Reservations team, fielding all inbound calls and enquiries. This is a fast-paced role which requires someone who can think quickly and provide exceptional customer service under pressure. As a Customer Care Sales Advisor you will be the first voice of U-Drive. You will respond to enquiries, check availability, quote and convert those enquiries into confirmed reservations. You will also be the person the wider business runs through: every kind of query comes into Central Reservations, and you will need to know U-Drive well enough to answer most of them yourself and to route the rest to the right team first time.
Key Responsibilities
- Responding to enquiries in a friendly, professional and competent manner
- Producing accurate quotes based on customer needs and converting enquiries into reservations
- Using internal systems to create and process vehicle bookings
- Allocating reservations to the most suitable rental location
- Advising customers on the most appropriate vehicle for their requirements
- Upselling or downselling to maximise utilisation across each vehicle group
- Increasing revenue by promoting additional products that enhance the customer experience
- Accurately inputting customer information, sales orders and payments into the system
- Identifying and routing calls to the relevant department or extension quickly and accurately
- Identifying sales leads with the potential to generate additional business
About U-Drive
U-Drive is a well-established family-owned vehicle rental company with a 43-year legacy, operating over 4,000 vehicles across a daily rental, contract hire and leasing fleet in the UK. Our commitment to excellent service extends to both business customers and private hirers. Our six company values shape how we work every day: Respect, Have Fun, Take Responsibility, Integrity, Start With The Customer, and Learn By Doing. We look for everyone to be a leader and an innovator, whatever their role or job title, and we recognise team members each month who bring those values to life.
Requirements
About You
You will be a quick study with a genuinely good memory. There is a great deal to learn about U-Drive — our vehicle range, our systems, our branch network, our insurance rules and how the wider business fits together — and the people who do well in this role absorb it fast and retain it. Just as importantly, when you do not know something, you ask. We would far rather you checked with a colleague than gave a customer an answer that turns out to be wrong.
Essential
- Full clean UK driving licence
- The right to work in the UK without visa sponsorship, now and in the future. U-Drive is not a licensed sponsor and is unable to sponsor applicants under any visa route
- A quick learner with strong retention, able to absorb detailed product, system and process knowledge and recall it accurately at speed
- The judgement and confidence to check with a colleague rather than guess when unsure
- Accuracy and attention to detail when entering customer information, bookings and payments
- A positive "can do" attitude and genuine enthusiasm
- Excellent telephone manner and strong communication skills, both written and verbal
- Confidence in converting an enquiry into a booking, and comfort promoting upgrades and additional products
- Ability to multi-task, prioritise and manage time effectively
- Problem solving skills, with a willingness to take ownership of a task through to resolution
- Resilience in handling customer enquiries and complaints
- A strong team player who listens, supports colleagues and puts the team first
- Honesty and openness, including the confidence to flag an error or a problem early
Desirable
- Previous experience in vehicle rental, motor trade, travel or a comparable telephone-based sales environment
- Experience of working with a reservation, rental or booking management system
- Experience of working to sales or conversion targets
Benefits
- 30 days annual leave (inclusive of bank holidays) increasing with length of service
- Employee discount on U-Drive rental, including discount for friends and family
- Employee Assistance Programme in partnership with Health Assured
- Company sponsored training and development opportunities
- Access to Employee Discount Programme offering savings on over 3,000 retailers
- Free eye test and £75 towards glasses
- Smart tech
- Competitive pension
- Opportunity to buy more annual leave where available
Customer Care Sales Advisor (Inbound) employer: U-Drive Vehicle Hire
U-Drive is an exceptional employer that values its team members and fosters a supportive work culture, making it an ideal place for a Customer Care Sales Advisor. With a strong emphasis on personal growth, employees benefit from comprehensive training opportunities, generous annual leave, and a competitive pension scheme. Located in a dynamic environment, U-Drive encourages innovation and teamwork, ensuring that every employee feels valued and empowered to contribute to the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Sales Advisor (Inbound)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at U-Drive Vehicle Hire. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like U-Drive Vehicle Hire before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Sales Advisor (Inbound)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to U-Drive Vehicle Hire:Your cover letter is your chance to shine! Tell us why you want to work at U-Drive Vehicle Hire specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at U-Drive Vehicle Hire!
How to prepare for a job interview at U-Drive Vehicle Hire
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
