At a Glance
- Tasks: Work directly with clients to configure our AI platform and ensure successful deployments.
- Company: Join a pioneering tech startup transforming the facilities management industry with AI.
- Benefits: Competitive salary, travel expenses covered, flexible working, and direct client impact.
- Other info: Dynamic environment with opportunities for growth and hands-on client interactions.
- Why this job: Be the bridge between technology and real-world solutions, making a tangible difference.
- Qualifications: 2+ years in a client-facing technical role, strong communication skills, and Python experience.
The predicted salary is between 36000 - 60000 £ per year.
United Kingdom (with client travel) · Full-time Competitive Salary + Equity Opportunity
We are building TYTEN, bringing AI to the $1.5 trillion facilities management industry. The one that keeps the world running: elevators that don’t trap people, heating that works in winter, pipes that don’t burst on Christmas Eve.
We’re looking for a Forward Deployed Engineer who will work directly with customers to understand their operations, configure our AI platform to their needs, and ensure successful deployments. This is a client-facing technical role for engineers who love solving real problems with real people.
What we’re building
- Help desk automation: Orchestrates repair requests, task allocation, subcontractor coordination, reporting. Cutting processing time by 20x.
- AI-guided diagnostics: Step-by-step guidance through our app with tools, diagnostic steps, repair instructions. 25% faster repairs, 15% better first-time fix rates.
The Role
As a Forward Deployed Engineer, you’ll be the bridge between our technology and our clients. You’ll work directly with customers to understand their facilities management workflows, configure our AI platform to their needs, and ensure successful deployments from kickoff through go-live and beyond.
What we’re looking for
- 2+ years in a client-facing technical role (solutions engineer, technical consultant, implementation engineer, or similar)
- Strong communication skills — you can explain technical concepts to non-technical stakeholders
- Experience with Python and APIs (REST, webhooks)
- Comfortable with SQL and data analysis
- Problem-solver who thrives in ambiguous situations
Bonus:
- Experience with facilities management, property tech, or enterprise software
- Experience with AI/ML products
Who we’re looking for
You enjoy working with customers and listening to them. You get energy from solving real problems for real people, not just writing code in isolation. You thrive in ambiguity. Client needs are messy, requirements change, and you’re the type who figures it out. You want to be in the field, not stuck behind a desk. Travel, client meetings, hands-on deployments — that’s your thing.
What we offer
- Competitive salary, travel expenses covered, flexible working
- Direct client impact: see your work transform real operations
- Variety: every client brings new challenges and learning opportunities
- Cutting-edge tech: work with AI-powered automation and intelligent workflows
- Growth path: shape the customer success function as we scale
About us
Three co-founders, fully locked in: Vlad (CEO): Strategy, fundraising, product; Serge (CTO): Infrastructure, AI models, technical direction; Tom (CCO): Commercial execution. We spent 500+ hours shadowing technicians and helpdesk teams before writing code. We’re not retrofitting generic AI tools, we’ve built something purpose-fit for this industry.
Funding: Pre-seed £870k from Concrete Ventures, Fuel Ventures and Antler (latest round in Dec 2025).
Forward Deployed Engineer employer: TYTEN
At TYTEN, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our Client-Onboarding Engineers enjoy the flexibility of hybrid working in vibrant central London, alongside opportunities for professional growth through direct engagement with clients and cross-functional teams. With a focus on meaningful projects and travel opportunities, we empower our employees to make a real impact in the AI for Facilities Ops sector.
StudySmarter Expert Advice🤫
We think this is how you could land Forward Deployed Engineer
✨Tip Number 1
Get to know the company inside out! Research TYTEN and its AI platform. Understand how it impacts facilities management and be ready to discuss how your skills can help solve their specific challenges.
✨Tip Number 2
Practice your communication skills! Since this role is client-facing, you’ll need to explain technical concepts clearly. Try explaining your past projects to friends or family who aren’t in tech to sharpen your skills.
✨Tip Number 3
Show off your problem-solving abilities! Prepare examples of how you've tackled ambiguous situations in the past. Think about times when you had to adapt quickly to meet client needs—those stories will impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Forward Deployed Engineer
Some tips for your application 🫡
Show Your Passion for Problem-Solving:When you write your application, let us see your enthusiasm for tackling real-world problems. Share examples of how you've solved tricky issues in previous roles, especially in client-facing situations. We love engineers who thrive on making a difference!
Tailor Your Application:Make sure to customise your application to highlight your experience with Python, APIs, and SQL. We want to see how your skills align with our needs, so don’t be shy about showcasing relevant projects or achievements that demonstrate your technical prowess.
Communicate Clearly:Strong communication is key in this role! Use your application to show us how you can explain complex concepts in simple terms. Think about how you’ve successfully communicated with non-technical stakeholders in the past and include those stories.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at TYTEN
✨Know Your Tech Inside Out
Make sure you’re well-versed in Python, APIs, and SQL. Brush up on how these technologies apply to facilities management and be ready to discuss specific examples of how you've used them in past roles.
✨Understand the Client's Needs
Before the interview, research the company and its clients. Think about how their operations might work and how your skills can help solve their problems. Be prepared to share your thoughts on potential challenges they face.
✨Showcase Your Communication Skills
Since this role is client-facing, practice explaining technical concepts in simple terms. You might be asked to demonstrate this during the interview, so think of ways to make complex ideas accessible to non-technical stakeholders.
✨Embrace Ambiguity
Be ready to discuss how you handle uncertain situations. Share examples from your experience where you successfully navigated changing requirements or unclear client needs, showcasing your problem-solving abilities.
