At a Glance
- Tasks: Ensure smooth order processing and enhance customer experience through effective communication.
- Company: Join a leading food company committed to growth and teamwork.
- Benefits: Competitive salary, supportive work environment, and opportunities for career advancement.
- Other info: Dynamic team atmosphere with a focus on problem-solving and innovation.
- Why this job: Be the vital link between customers and operations, making a real impact every day.
- Qualifications: Bachelor’s degree preferred; 1-3 years in supply chain or customer service roles.
The predicted salary is between 27000 - 33000 £ per year.
Relocation Assistance Eligible
Referral Payout Eligible
Continue growing with our family.
Our team members make it happen. If you want to continue to grow in a new role internally and see a position that looks right for you, we encourage you to apply!
Thanks for your commitment to Tyson Foods.
Management Level
Job Profile Summary
Customer Service Analyst plays an important role in ensuring that customer service operations are efficient, effective, and aligned with business goals.
This position will make sure the requests of the customers materialized in commercial orders are managed with the right priority and aim to improve the overall customer experience.
A Customer Service Analyst serves as the interface between customer service and other functions in the company to ensure the right service level is provided to the customers.
- Main Responsibilities
- Responsible for ensuring a flawless order-to-cash execution for orders of allocated customers.
- Provide prompt and accurate customer support, addressing inquiries and resolving complaints.
- Collaborate with various departments within the organization, including Inbound Logistics, Stock Control, Account Managers, Demand and S&OP Analysts, Finance Analysts, QA, and Finance, as well as external partners such as logistics service providers (LSPs), to address issues and ensure optimal customer experience.
- Analyze the flows within your portfolio and propose optimizations to reduce costs and lead times, thereby maximizing customer service and optimizing costs for Tyson Foods.
- Make proposals for process improvements to streamline logistics and customer service activities.
- Maintain the accuracy in the system to reflect all the movements related to the Order to Cash and outbound Logistics flows.
- Responsible for maintaining accurately the master data related to own portfolio (routes, customer related fields, other) and address issues.
- Claims management, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Monitor and report on key performance indicators (KPIs) related to logistics and supply chain performance for your portfolio, including On-Time In-Full (OTIF) and Claims Resolution Lead Time.
- Collaborate with cross-functional teams to develop and maintain standard operating procedures.
- Participate in projects alongside other departments to optimize customer experience and onboard new customers.
- Perform administrative tasks and maintain accurate records for audits and compliance.
Education
- Bachelor’s degree, Supply Chain field or related preferred
Work Experience
- 1-3 years of relevant working experience in a supply chain manufacturing environment.
Skills
- Strong analytical skills and an affinity for working with numbers.
- Being able to communicate at various levels of the organization.
- Able to represent the company externally, working with the account managers and customers on various topics.
- Problem-solving skills, able to propose solutions when an issue occurs.
- Manages conflict in a polite, constructive manner.
- Ability to work independently and as part of a team.
- Results oriented, organized, high attention to detail.
- Ability to work under pressure and meet tight deadlines.
IT Knowledge
- SAP, preferably SAP HANA.
- Microsoft Office proficiency.
- Experience in working with BI tools like Power BI or similar.
Languages
- Fluency in English.
- An additional European language would be a plus.
- ** Not eligible for visa sponsorship or in the future **
- #Tyson Europe
- #Tysonfoods Europe
- #Tyson Uk
Work Shift
The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation.
Tyson is an Equal Opportunity Employer.
All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.
Customer Service & Logistics Specialist GBT in Ashford employer: Tyson
At Tyson Foods, we pride ourselves on fostering a collaborative and growth-oriented work environment where every team member plays a vital role in our success. As a Customer Service & Logistics Specialist, you will benefit from our commitment to employee development, with opportunities for internal advancement and a supportive culture that values your contributions. Located in a dynamic industry, you'll enjoy the unique advantage of working alongside dedicated professionals while optimising customer experiences and driving operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Logistics Specialist GBT in Ashford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tyson. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tyson before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Logistics Specialist GBT in Ashford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tyson:Your cover letter is your chance to shine! Tell us why you want to work at Tyson specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tyson!
How to prepare for a job interview at Tyson
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
