At a Glance
- Tasks: Manage patient appointments and assist with administrative duties in a healthcare setting.
- Company: Join Tyntesfield Medical Group, a friendly and supportive practice in North Somerset.
- Benefits: Gain valuable experience in healthcare, with a focus on teamwork and patient care.
- Other info: Flexible hours with occasional early mornings, evenings, and Saturdays.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Team player with phone and reception experience; good IT and communication skills required.
The predicted salary is between 24000 - 36000 £ per year.
Overview
The purpose of the role is to manage the throughput of patients on behalf of the practice; to manage appointments for all clinical staff, either face‑to‑face or by telephone. The role also involves receiving, assisting, and directing patients to the appropriate services or healthcare professionals in a courteous, efficient and effective manner.
Responsibilities
- Manage patient throughput and appointments for all clinical staff, both face‑to‑face and by telephone.
- Receive, assist and direct patients to the appropriate services or healthcare professionals.
- Undertake a variety of administrative duties to assist in the smooth running of the practice, providing clerical support to clinical staff and other team members.
- Facilitate effective communication between patients, the primary health care team, secondary care and other associated healthcare agencies.
Qualifications
- Team player with a passion for delivering excellent customer service.
- Experience in phone and reception roles; good keyboard and IT skills; ability to demonstrate a strong command of spoken and written English.
- Previous experience within the NHS preferred, with working knowledge of EMIS and medical terminology.
Working Hours
Some early morning/evening work required, along with occasional Saturday shifts.
Practice Information
Tyntesfield Medical Group in North Somerset is a 13‑partner General Practice with a patient list of approximately 35,000 split across four sites: Tower House Medical Centre, Brockway Medical Centre, Backwell Medical Centre and Long Ashton Surgery.
Environment
The practice offers a friendly, accessible, professional and supportive working environment committed to teamwork and patient‑centred care.
Patient Care Navigator (Receptionist) employer: Tyntesfield Medical Group
Tyntesfield Medical Group is an exceptional employer located in North Somerset, dedicated to providing a supportive and efficient working environment for its staff. With a strong emphasis on teamwork and patient-centred care, employees benefit from a friendly culture that fosters professional growth and development. The practice values excellent customer service and offers opportunities for meaningful engagement with the community, making it an ideal place for those passionate about healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Navigator (Receptionist)
✨Tip Number 1
Get to know the practice! Research Tyntesfield Medical Group and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Care Navigator, you'll need to interact with patients and staff regularly. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Tyntesfield Medical Group on LinkedIn. They can provide insights into the work culture and may even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. This not only streamlines the process but also shows your enthusiasm for the role and the practice.
We think you need these skills to ace Patient Care Navigator (Receptionist)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We want to see how your background aligns with the role of Patient Care Navigator, so don’t hold back on showcasing your customer service skills and any previous reception experience.
Show Your Passion:Let your enthusiasm for patient care shine through in your written application. We’re looking for team players who genuinely care about providing excellent service, so share any experiences that demonstrate your commitment to helping others.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our friendly team at Tyntesfield Medical Group.
How to prepare for a job interview at Tyntesfield Medical Group
✨Know the Practice Inside Out
Before your interview, take some time to research Tyntesfield Medical Group. Familiarise yourself with their values, services, and the community they serve. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Patient Care Navigator, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for patients or customers. Highlight your ability to handle difficult situations with empathy and professionalism.
✨Brush Up on Medical Terminology
Since the role involves communication with healthcare professionals, having a good grasp of medical terminology is essential. Review common terms and phrases that might come up in the practice. This will demonstrate your readiness to engage effectively with the clinical team.
✨Practice Your Communication Skills
Effective communication is crucial in this role. Consider doing mock interviews with a friend or family member, focusing on clear and concise responses. Pay attention to your tone and body language, as these can greatly impact how your message is received.
