Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide hands-on IT support and troubleshoot technical issues for diverse clients.
- Company: Established IT services provider with a supportive team culture.
- Benefits: Competitive salary, car allowance, mileage reimbursement, and structured training.
- Other info: Clear pathway to field engineer role with excellent development opportunities.
- Why this job: Enjoy variety in your role while building strong client relationships and advancing your career.
- Qualifications: Experience in IT support, strong communication skills, and Microsoft 365 knowledge.
The predicted salary is between 26000 - 29000 £ per year.
An established and growing IT services provider is looking to hire an IT Support Engineer to join a close-knit technical team supporting a diverse client base. This is a hands-on role offering a mix of office-based support and regular on-site work, making it well suited to someone who enjoys variety and direct client interaction.
You’ll act as the first point of contact for users, resolving day-to-day technical issues while building strong relationships through clear, professional communication. The role also offers structured development, with a clear pathway into a field engineer position for someone looking to progress.
Key Responsibilities- Provide first-line support via phone, email and ticketing systems
- Log, prioritise and manage tickets with accurate updates and clear documentation
- Troubleshoot and resolve issues across Windows, macOS, printers and peripherals
- Administer Microsoft 365 including Outlook, OneDrive and SharePoint
- Monitor RMM tools, respond to alerts and carry out remote fixes and patching
- Set up new users, manage permissions and maintain IT asset records
- Support basic server and infrastructure tasks under guidance
- Assist with VoIP setup and troubleshooting where required
- Escalate issues in line with SLAs and follow through to resolution
- Attend client sites for scheduled or urgent support, representing the business professionally
- Experience in an IT support role with ownership of tickets through to resolution
- Strong customer service mindset with clear and professional communication
- Hands-on experience with Microsoft 365 administration
- Confident troubleshooting across Windows and macOS environments
- Understanding of SLAs, ticketing systems and prioritisation
- Full UK driving licence and willingness to travel to client sites
- Exposure to Windows Server, Active Directory or basic networking
- Experience with VoIP systems
- Familiarity with Datto RMM or similar remote monitoring tools
- Industry certifications such as CompTIA, Microsoft or ITIL
- Salary up to £29,000 plus £300 monthly car allowance
- Mileage paid at 45p per mile
- Clear progression into a field engineer role
- Structured training and certification support
- Supportive team environment with strong processes and documentation
If you’re an IT Support Engineer looking for a role with real variety, strong development opportunities and clear progression, apply now or get in touch for a confidential discussion.
IT Support Engineer in Newcastle upon Tyne employer: TyneStack Ltd
Contact Detail:
TyneStack Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, and any relevant certifications. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you’d handle specific technical issues or customer interactions. The more prepared you are, the more confident you’ll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Engineer in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with Microsoft 365 and Windows. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or roles you've had!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Customer Service Skills: Since this role involves direct client interaction, make sure to highlight your customer service mindset. Share examples of how you've effectively communicated and resolved issues in previous roles – we value strong relationships with our clients!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at TyneStack Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows, and any other relevant tech. Be ready to discuss your hands-on experience and how you've resolved issues in the past. This will show that you're not just familiar with the tools but can also use them effectively.
✨Show Off Your Customer Service Skills
Since this role involves direct client interaction, be prepared to share examples of how you've provided excellent customer service. Think about times when you communicated clearly and professionally, especially under pressure. This will highlight your strong customer service mindset.
✨Familiarise Yourself with SLAs and Ticketing Systems
Understanding SLAs and how to manage tickets is crucial for this position. Brush up on your knowledge of ticketing systems and be ready to discuss how you've prioritised and managed tickets in previous roles. This will demonstrate your ability to handle the responsibilities of the job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team, the company culture, and the progression opportunities available. This shows your genuine interest in the role and helps you assess if it's the right fit for you.