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- Tasks: Provide hands-on IT support and resolve technical issues for diverse clients.
- Company: Established IT services provider with a supportive team culture.
- Benefits: Competitive salary, car allowance, mileage reimbursement, and structured training.
- Other info: Clear pathway to field engineer role with excellent development opportunities.
- Why this job: Enjoy variety in your role while building strong client relationships and advancing your career.
- Qualifications: Experience in IT support, strong communication skills, and Microsoft 365 knowledge.
The predicted salary is between 26000 - 29000 £ per year.
An established and growing IT services provider is looking to hire an IT Support Engineer to join a close-knit technical team supporting a diverse client base. This is a hands-on role offering a mix of office-based support and regular on-site work, making it well suited to someone who enjoys variety and direct client interaction.
You’ll act as the first point of contact for users, resolving day-to-day technical issues while building strong relationships through clear, professional communication. The role also offers structured development, with a clear pathway into a field engineer position for someone looking to progress.
Key Responsibilities- Provide first-line support via phone, email and ticketing systems
- Log, prioritise and manage tickets with accurate updates and clear documentation
- Troubleshoot and resolve issues across Windows, macOS, printers and peripherals
- Administer Microsoft 365 including Outlook, OneDrive and SharePoint
- Monitor RMM tools, respond to alerts and carry out remote fixes and patching
- Set up new users, manage permissions and maintain IT asset records
- Support basic server and infrastructure tasks under guidance
- Assist with VoIP setup and troubleshooting where required
- Escalate issues in line with SLAs and follow through to resolution
- Attend client sites for scheduled or urgent support, representing the business professionally
- Experience in an IT support role with ownership of tickets through to resolution
- Strong customer service mindset with clear and professional communication
- Hands-on experience with Microsoft 365 administration
- Confident troubleshooting across Windows and macOS environments
- Understanding of SLAs, ticketing systems and prioritisation
- Full UK driving licence and willingness to travel to client sites
- Exposure to Windows Server, Active Directory or basic networking
- Experience with VoIP systems
- Familiarity with Datto RMM or similar remote monitoring tools
- Industry certifications such as CompTIA, Microsoft or ITIL
- Salary up to £29,000 plus £300 monthly car allowance
- Mileage paid at 45p per mile
- Clear progression into a field engineer role
- Structured training and certification support
- Supportive team environment with strong processes and documentation
If you’re an IT Support Engineer looking for a role with real variety, strong development opportunities and clear progression, apply now or get in touch for a confidential discussion.
IT Support Engineer employer: TyneStack Ltd
Contact Detail:
TyneStack Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, and any relevant certifications. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you’d handle specific technical issues or customer interactions. The more prepared you are, the more confident you’ll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Engineer role. Highlight your hands-on experience with Microsoft 365 and any troubleshooting you've done across Windows and macOS environments.
Craft a Compelling Cover Letter: Use your cover letter to showcase your customer service mindset and communication skills. Share specific examples of how you've resolved technical issues and built relationships with clients in previous roles.
Showcase Your Technical Skills: In your application, don't forget to mention any relevant certifications or tools you're familiar with, like Datto RMM or VoIP systems. This will help us see how you can hit the ground running in our team.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to receive your application and start the conversation!
How to prepare for a job interview at TyneStack Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows, and any other relevant tech. Be ready to discuss your hands-on experience and how you've resolved issues in the past. This will show that you're not just familiar with the tools but can also use them effectively.
✨Show Off Your Customer Service Skills
Since this role involves direct client interaction, be prepared to share examples of how you've provided excellent customer service. Think about times when you turned a frustrated user into a satisfied one through clear communication and problem-solving.
✨Practice Ticket Management Scenarios
Familiarise yourself with ticketing systems and SLAs. You might be asked how you would prioritise and manage tickets in a busy environment. Practising these scenarios can help you articulate your thought process during the interview.
✨Be Ready for On-Site Questions
Since the job involves regular client site visits, expect questions about how you would represent the company professionally. Think about how you would handle on-site challenges and maintain strong relationships with clients while troubleshooting their issues.