At a Glance
- Tasks: Provide top-notch admin support to mental health services while learning essential skills.
- Company: Join Tyneside and Northumberland Mind, a leader in mental health support.
- Benefits: Gain valuable experience, with potential for a full-time role after your apprenticeship.
- Other info: Flexible working hours in a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your career in administration.
- Qualifications: GCSEs in English and Maths at grade 4 or above required.
The predicted salary is between 18000 - 25000 £ per year.
The purpose of this apprenticeship role is to provide high-quality administrative support to Tyneside and Northumberland Mind’s counselling services while developing the knowledge, skills and confidence needed to become an effective administrator.
Our vision is for everyone with a mental health issue to be in control of their own lives and get the support they need from people they trust.
Working together to make people and our communities stronger and healthier through services, support, education and training for mental health and wellbeing.
Our Values: Collaborate and work together.
What You'll Do:
- Respond to telephone and email enquiries in a professional, calm and supportive manner, seeking guidance where appropriate.
- Maintain accurate and up-to-date records on the CRM system, ensuring information is entered clearly, securely and in line with organisational procedures.
- Support the booking and coordination of counselling appointments, including arranging telephone assessment appointments and interpreters where required.
- Assist with general administrative tasks, including preparing documents, updating spreadsheets, filing information and supporting day-to-day office processes.
- Support invoicing and finance-related administration by gathering, checking and processing information accurately, under supervision.
- Communicate with internal teams and external services to support clients and help ensure services run smoothly and efficiently.
- Work flexibly with the Administration team and undertake other appropriate duties as requested by the management team, in line with the apprentice role.
Training Outcome: Potential full time role for the right person upon completion of apprenticeship.
Skills Required:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
Qualifications:
- Essential - GCSE - English - 4
- Essential - GCSE - Maths - 4
Course Information:
- Course: Business administrator (level 3)
- Level: 3
- Route: Business and administration
- Apprenticeship Level: Advanced
Working Arrangements:
- Working Week: Monday - Friday, 9.00am - 5.00pm
- Expected Duration: 1 Year 6 Months
- Training Provider: ZENITH TRAINING LIMITED
Business Admin Apprentice employer: TYNESIDE MIND
Tyneside and Northumberland Mind is an exceptional employer dedicated to fostering a supportive work environment where employees can thrive while making a meaningful impact on mental health in the community. With a strong emphasis on collaboration, our apprenticeship programme offers valuable training and development opportunities, ensuring that you gain the skills and confidence needed for a successful administrative career. Located in a vibrant area, we provide a flexible and inclusive culture that prioritises employee wellbeing and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Business Admin Apprentice
✨Dive into Data Analytics Communities
Get involved in online forums and local meetups focused on business intelligence. Platforms like Reddit, LinkedIn Groups, or even local events can be goldmines for connecting with industry professionals who might have insider info about opportunities at companies like TYNESIDE MIND.
✨Showcase Your Work with Personal Projects
Consider creating a small portfolio demonstrating your skills in data analysis or visualisation. This could be anything from a project analysing public datasets to creating dashboards—having something tangible to show can really make us stand out during your apprenticeship search.
✨Get Familiar with Apprenticeship Platforms
Utilise platforms specifically tailored for apprenticeships. Websites like Apprenticeships.gov.uk or local job boards can help us find the latest openings, and many companies even post directly about their apprenticeship opportunities. Don't forget to check TYNESIDE MIND’s own careers page too!
✨Engage with Business Intelligence Tools
Familiarise yourself with popular BI tools like Tableau or Power BI. Showing that you can navigate these tools will not only impress recruiters but also give you a practical edge in interviews. Plus, we can find free online resources or courses to boost our skills before approaching companies like TYNESIDE MIND.
We think you need these skills to ace Business Admin Apprentice
Some tips for your application 🫡
Show Off Your Analytical Skills:In the business intelligence world, we love a good number-cruncher! When crafting your CV, highlight any experience you have with data analysis, reporting, or relevant software. If you’ve done any projects that involved extracting insights from data, make sure to include those!
Craft a Motivational Cover Letter:Since this is an apprenticeship, we want to see your enthusiasm for learning and growing in the business intelligence field. Share why you're interested in business intelligence and what excites you about the role at TYNESIDE MIND. Let your passion shine through!
Keep It Relevant:Tailor your application documents to align with the skills we're looking for in an apprentice. Mention any coursework or certifications you've completed related to business intelligence, data analytics, or even general business acumen. Specific examples will help you stand out!
Show Your Team Spirit:Business intelligence isn't just about data; it's also about collaboration. Highlight any experience working in teams—whether that's through school projects, extracurricular activities, or volunteering. We want to know you can communicate well and work alongside others to drive results.
How to prepare for a job interview at TYNESIDE MIND
✨Dive into Data!
As this is a business intelligence apprenticeship, show off your enthusiasm for data! Be ready to discuss your experience with data analysis tools like Tableau, Power BI, or even Excel. Have some examples at hand that demonstrate how you've transformed raw data into actionable insights — it’ll show the interviewers your practical skills!
✨Know Your BI Basics
Brush up on fundamental BI concepts and methodologies. You're likely to face technical questions that test your knowledge of data warehousing, ETL processes, or SQL. Having a few key definitions and real-world scenarios prepared will help you stand out and show you're not just repeating phrases from a textbook.
✨Show Your Eagerness to Learn
Since this is an apprenticeship, employers are looking for potential over experience. Be sure to communicate your eagerness to learn and grow in the field. Talk about any relevant projects or coursework you’ve completed, showing them you’re proactive and ready to hit the ground running at TYNESIDE MIND.
✨Bring Along a Portfolio
Even for an apprenticeship, having a portfolio can be a big plus! Include any relevant projects you've worked on, such as data visualisations, reports, or case studies. This hands-on evidence of your skills will complement your verbal explanations, giving the interviewers a solid picture of what you can bring to the table.
