At a Glance
- Tasks: Lead our coffee programme, from sourcing to roasting and training wholesale customers.
- Company: Join Tynemouth Coffee Company, a passionate team dedicated to quality coffee.
- Benefits: Competitive salary, flexible hours, and the chance to shape our coffee culture.
- Other info: Opportunity for quick hiring and dynamic work environment.
- Why this job: Make a real impact in the coffee industry while sharing your passion with others.
- Qualifications: Experience in coffee roasting, sourcing, and excellent customer service skills.
The predicted salary is between 29700 - 36300 £ per year.
Tynemouth Coffee Company is looking for an experienced, hands-on Head of Coffee to take ownership of our coffee programme and support the growth of our wholesale business.
This varied role covers green-coffee sourcing, commercial roasting, quality control, product development and production planning.
A major part of the position will be onboarding, training and continuously supporting our wholesale customers.
Key responsibilities
- Source and select green coffee, working with importers and suppliers.
- Roast on our Giesen roaster using Cropster.
- Develop and maintain consistent roast profiles.
- Lead cupping, quality control and new coffee development.
- Plan roasting around stock, forecasts and customer orders.
- Maintain production, traceability, food-safety and quality records.
- Onboard new wholesale customers from installation through to launch.
- Deliver practical barista, brewing and coffee-knowledge training.
- Set espresso recipes and help customers dial in their equipment.
- Provide ongoing customer support, refresher training and quality reviews.
- Visit customer sites to troubleshoot coffee quality, grinders, recipes and workflow.
- Help wholesale customers maintain consistently high standards.
- Work alongside our sales and engineering teams to deliver an excellent customer experience.
About you You will have
- Commercial coffee-roasting experience.
- Strong knowledge of roast profiling and sensory quality control.
- Experience sourcing or evaluating green coffee.
- Barista experience and confidence delivering practical training.
- Excellent communication and customer-service skills.
- The ability to explain technical coffee concepts clearly.
- Strong planning, organisation and attention to detail.
- A practical, reliable and commercially aware approach.
- Flexibility to work variable hours, including early starts.
Experience with Giesen equipment, Cropster, SCA qualifications, wholesale account support or food-safety systems would be advantageous.
There are no direct line-management responsibilities, but you will set coffee-quality standards and provide technical guidance across the business.
To apply, send your CV and a short covering note outlining your roasting, green-coffee and wholesale training experience to CS@tynemouthcoffee. com by 31/08/2026 .
We are looking to appoint quickly and may interview suitable applicants before the closing date.
Head of Coffee and Training in North Shields employer: Tynemouth Coffee Co.
Tynemouth Coffee Company is an exceptional employer, offering a dynamic work environment where coffee enthusiasts can thrive. With a strong focus on employee growth, we provide comprehensive training and support for our wholesale customers, fostering a culture of collaboration and excellence. Located in the vibrant Tynemouth area, our team enjoys the unique advantage of being part of a passionate community dedicated to quality coffee and customer satisfaction.
