At a Glance
- Tasks: Lead a vibrant shop, inspire volunteers, and maximise income from donations.
- Company: Tynedale Hospice at Home, making a real difference in the community.
- Benefits: £26,422 salary, generous leave, pension scheme, and personal development budget.
- Other info: Dynamic role with variety and the chance to impact lives positively.
- Why this job: Combine retail leadership with purpose, supporting local hospice care.
- Qualifications: Experience in retail or customer-focused roles, with a passion for service.
The predicted salary is between 26422 - 26422 € per year.
Hours: 37.5 hours per week, worked flexibly across Monday to Sunday with flexible days off.
Location: Ponteland.
Benefits: £26,422 per annum, generous annual leave of up to 7.2 weeks (including bank holidays), contributory pension scheme, personal development budget, wellbeing initiatives and occupational sick pay scheme.
Join our team and help make a difference in your local community. Love retail, people, and making a positive impact? This could be the perfect opportunity for you.
At Tynedale Hospice at Home, our shops do so much more than sell great pre-loved items. Every donation, purchase and volunteer hour helps fund vital services for local people and families, including end-of-life nursing care, hospital transport and bereavement support across West Northumberland.
We are looking for an enthusiastic and motivated Shop Manager to lead our welcoming Ponteland shop. This is an exciting opportunity to join a growing retail team and play an important role in supporting your local hospice.
No two days are the same in this varied and rewarding role. You will lead and inspire a fantastic team of volunteers, oversee the day-to-day running of the shop, and help maximise income from donated goods and household items. Along the way, you’ll create a positive shop environment for customers, volunteers and supporters alike.
This role would suit someone with previous experience in retail, hospitality, or another customer-focused environment, who enjoys working with people, takes pride in delivering excellent service, and is motivated by achieving results.
By joining us, you’ll be combining retail leadership with real purpose—helping ensure local people can access compassionate hospice care and support when they need it most.
If you’re looking for a role with purpose, variety, and the opportunity to make a genuine difference, we would love to hear from you.
If you would like an informal chat about this role please email Christine Grice: CGrice@tynedalehospice.com.
Shop Manager (Permanent) in Ponteland employer: Tynedale Hospice
At Tynedale Hospice at Home, we pride ourselves on being an exceptional employer that values community impact and employee wellbeing. Our Ponteland shop offers a supportive work culture with generous benefits, including up to 7.2 weeks of annual leave and a personal development budget, ensuring our team members can grow both personally and professionally while making a meaningful difference in the lives of local families. Join us in a role that combines retail leadership with purpose, where every day brings new opportunities to inspire and support your community.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager (Permanent) in Ponteland
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the retail sector. A personal recommendation can go a long way in landing that Shop Manager role.
✨Tip Number 2
Prepare for the interview by researching Tynedale Hospice at Home. Understand their mission and values, and think about how your experience aligns with their goals. Show them you’re not just another candidate, but someone who genuinely cares about making a difference.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to leadership and customer service. Use examples from your past experiences to demonstrate how you’ve successfully managed teams or improved customer satisfaction.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their team.
We think you need these skills to ace Shop Manager (Permanent) in Ponteland
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for retail and community service shine through. We want to see how much you care about making a positive impact in people's lives!
Tailor Your CV:Make sure your CV highlights relevant experience in retail or customer service. We’re looking for someone who can lead a team and create a welcoming environment, so showcase those skills!
Be Authentic:Don’t be afraid to let your personality come through in your application. We value authenticity and want to know what makes you unique and how you can contribute to our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Tynedale Hospice
✨Know Your Purpose
Before the interview, take some time to understand the mission of Tynedale Hospice at Home. Reflect on how your values align with their commitment to providing compassionate care. Being able to articulate why you want to work there and how you can contribute will show your genuine interest.
✨Showcase Your Leadership Skills
As a Shop Manager, you'll be leading a team of volunteers. Prepare examples from your past experiences where you've successfully managed a team or project. Highlight your ability to inspire and motivate others, as well as how you handle challenges in a retail environment.
✨Engage with Customer Service Scenarios
Think about common customer service situations you might face in a shop setting. Be ready to discuss how you would handle difficult customers or resolve conflicts. Demonstrating your problem-solving skills and commitment to excellent service will set you apart.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the shop's community initiatives or how they support their volunteers. Asking insightful questions shows that you're not only interested in the role but also in making a positive impact within the community.
