At a Glance
- Tasks: Lead a team in a vibrant charity shop, maximising profits from donated goods.
- Company: Join an ambitious local hospice making a difference in the community.
- Benefits: Earn £13.45 per hour with generous leave and personal development opportunities.
- Other info: Flexible hours and a dynamic work environment await you!
- Why this job: Be part of a mission to combat fast fashion while supporting vital community services.
- Qualifications: Experience in retail or hospitality and strong leadership skills.
The predicted salary is between 13.45 - 13.45 £ per hour.
Hours: 7.5 hours per week, to be worked over Monday to Sunday, with flexible days off.
Location: This role will provide support to our Hexham charity shops.
Benefits: £13.45 per hour, generous annual leave up to 7.2 weeks’ annual leave entitlement pro rata (including bank holidays), contributory pension scheme, personal development budget, access to wellbeing initiatives, occupational sick pay scheme.
We are looking for someone who can support our existing retail operation in Hexham. This role will provide the candidate with an excellent opportunity to lead the team in the manager’s absence. No two days will be the same; you will lead the volunteer team to ensure the effective operation of the Tynedale Hospice at Home shop to maximise profit from donated goods and household items. This is a perfect role for someone who has worked in a fast-paced retail or hospitality environment. Help us raise vital funds to provide end of life nursing care, hospital transport and bereavement support across West Northumberland.
Duties include:
- Prepare stock through sorting, evaluating and pricing; then ensuring we sell in the most appropriate revenue stream i.e. shop floor, eBay or auction to maximise profit.
- Support Shop Managers with volunteer recruitment, training and retention to ensure optimum levels of support.
- Provide outstanding customer service to customers, creating a positive and welcoming environment in order to maximise sales opportunities.
Please note this post is subject to a basic DBS check.
Closing date: 9am on Monday 21st September.
Retail Supervisor – Hexham employer: Tynedale Hospice
Tynedale Hospice at Home is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With a focus on community impact, the Head of Care Services role provides a unique opportunity to lead a dedicated team in delivering vital care services, all while enjoying generous benefits such as a contributory pension scheme, personal development budget, and flexible working arrangements in the beautiful setting of Hexham, Northumberland.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor – Hexham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Tynedale Hospice, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Tynedale Hospice!
We think you need these skills to ace Retail Supervisor – Hexham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Tynedale Hospice, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Tynedale Hospice and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Tynedale Hospice that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Tynedale Hospice
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
