Customer Service Coordinator in South Shields

South Tyneside College

Marketing Department

Customer Service Coordinator RTF 2627-81

Fixed Term until 13th September 2027

28 hours per week

Professional Services

Salary Scale 4 Spine Points 12-15

£24,946 per annum pro rata

£19,956.80 Actual salary per annum

Closing Date: Monday 12th October

Be the Face of Our College

Are you passionate about delivering outstanding customer service? Do you enjoy helping people, solving problems, and being part of a busy and supportive team?

We are looking for a Customer Service Coordinator to join our Marketing and Recruitment team. This is an exciting opportunity to play a key role in creating a welcoming and positive experience for students, parents, employers, visitors and colleagues.

As the first point of contact for many of our customers, you will provide a professional, friendly and efficient service, helping prospective students navigate their journey from enquiry through to enrolment while ensuring the highest standards of customer care are maintained.

About the Role

Reporting to the Director of Marketing and Recruitment, you will provide front-of-house reception services and administrative support, ensuring all enquiries are handled effectively and professionally.

Your responsibilities will include:

• Acting as the first point of contact for students, parents, employers and visitors.

• Providing excellent customer service in person, by telephone and via email.

• Welcoming visitors and managing reception duties.

• Supporting the admissions process from initial enquiry through to enrolment.

• Advising prospective students on courses and application processes.

• Maintaining accurate student and applicant records using college management information systems.

• Supporting enrolment events, open days and induction activities.

• Working closely with curriculum and support teams to ensure applicants receive a seamless experience.

• Maintaining confidential records in accordance with GDPR requirements Contributing to the continuous improvement of customer service processes and systems.

Contributing to the continuous improvement of customer service processes and systems.

About You

We are looking for someone who is enthusiastic, approachable and committed to delivering an exceptional customer experience.

You will have:

Essential Requirements

• Experience of providing excellent customer service within a professional environment.

• Strong administrative and organisational skills.

• Good working knowledge of Microsoft Office, including Word, Excel and Outlook.

• High levels of accuracy and attention to detail.

• Experience working within an educational environment or a similar setting.

• Experience of using databases or Management Information Systems (MIS).

• Excellent verbal and written communication skills.

• The ability to manage competing priorities in a busy environment.

• A genuine commitment to providing outstanding service to customers.

• GCSE English and Maths at Grade 4/C or above (or equivalent), or a willingness to work towards this.

• A recognised qualification in Careers, Education, Information, Advice and Guidance (Level 2 or equivalent), or a willingness to work towards achieving one.

Desirable

• Knowledge of data protection and confidentiality requirements.

• Understanding of college admissions processes.

• Flexibility to support evening and weekend events as required.

Why Join Us?

At South Tyneside College, we are committed to creating a welcoming, inclusive and supportive environment for students, staff and visitors. You will become part of a team that makes a real difference to the student experience and plays a key role in supporting individuals to achieve their ambitions.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. We are also proud to be an employer that values equality, diversity and inclusion.

Apply Today

If you are an organised and customer-focused professional who enjoys working with people and making a positive impact, we would love to hear from you.

Tyne Coast College comprises South Tyneside College, Tyne Metropolitan College and South Shields Marine School.

We offer a vast range of educational opportunities for those aged 14 to adults - including a wide range of employer-led vocational programmes, Apprenticeships, Higher Education and specialist maritime training.

Our portfolio is multi-award winning, with national accolades and a global outstanding reputation for maritime provision. The College has a high performing SEND provision which has been recognised nationally and is a regional specialist in teaching and learning for learners with SEN. The college was rated ‘Good’ by Ofsted in February 2024.

Tyne Coast College is the North East’s world leading maritime training provider and was awarded the Queens Anniversary Prize for its expertise in creating high-tech under and above water digital scenarios.

As a strong proactive voice in the north east we are passionate about providing a dynamic and diverse curriculum brimming with the essential academic and vocational skills’ training that enables students to progress on to their chosen careers.

Our motto for a bigger, better, stronger future for the region encapsulates our commitment to the region, the business sector and those living and working in the north east.

Recruiting high-calibre, professional staff with vocational credibility is at the core of our success. We are looking for dynamic and innovative individuals with a passion for achieving excellence through delivering a first class quality service at all times.