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- Tasks: Deliver exceptional customer service and enhance client experience in the Med-Tech sector.
- Company: Dynamic healthcare technology company based in Exeter.
- Benefits: Flexible hybrid working, generous holidays, and health support.
- Why this job: Join a team that values your input and helps improve customer support processes.
- Qualifications: Strong communication skills and experience in customer support.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 13 - 16 £ per hour.
A healthcare technology company in Exeter is seeking a Customer Support Agent to deliver exceptional service to clients and enhance overall customer experience. The role requires excellent communication, problem-solving skills, and experience in customer support within the Med-Tech or software industry.
You will work closely with team members to address customer enquiries and improve support processes. This position offers a hybrid working schedule, allowing flexibility in work location, and a competitive benefits package, including generous holidays and health support.
Part-Time Customer Support Advisor – Med-Tech, Hybrid Exeter employer: TympaHealth
Contact Detail:
TympaHealth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Customer Support Advisor – Med-Tech, Hybrid Exeter
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the Med-Tech field on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. We want to show off our problem-solving skills, so think of examples where we’ve turned a negative experience into a positive one.
✨Tip Number 3
Don’t forget to research the company! Knowing their products and values will help us tailor our answers and demonstrate genuine interest during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Part-Time Customer Support Advisor – Med-Tech, Hybrid Exeter
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your experience in customer support, especially within the Med-Tech or software industry, to show us you’re the perfect fit!
Show Off Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. We want to see how you can convey information effectively, so don’t hold back on showcasing your writing skills!
Problem-Solving Examples: We love a good problem-solver! Include specific examples in your application that demonstrate how you've tackled customer issues in the past. This will help us see your approach to enhancing customer experience.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TympaHealth
✨Know Your Med-Tech Stuff
Make sure you brush up on the latest trends and technologies in the Med-Tech industry. Familiarise yourself with common software used in customer support, as well as any specific products the company offers. This will show that you're genuinely interested and knowledgeable about the field.
✨Show Off Your Communication Skills
Since this role is all about delivering exceptional service, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations. This will demonstrate your ability to handle enquiries with ease.
✨Problem-Solving is Key
Think of a few scenarios where you successfully resolved customer issues. Be ready to discuss your thought process and the steps you took to find a solution. This will highlight your problem-solving skills and show that you can think on your feet, which is crucial for a Customer Support Advisor.
✨Embrace the Hybrid Work Model
Since the position offers a hybrid working schedule, be prepared to discuss how you manage your time and stay productive while working remotely. Share any tools or strategies you use to maintain communication with your team and ensure excellent customer service, regardless of your location.