At a Glance
- Tasks: Deliver exceptional customer support and enhance the overall customer experience.
- Company: Join TympaHealth, a fast-growing team dedicated to improving hearing healthcare.
- Benefits: Enjoy 25 days holiday, hybrid working, and comprehensive health support.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: A-Level education or equivalent, with strong communication and problem-solving skills.
The predicted salary is between 30000 - 40000 € per year.
The Customer Support Agent is key in helping the business to develop the support we give to our clients. The Company is going from strength to strength and this is a great opportunity to make a difference to people’s lives and play a visible role in its success. Our Customer Support Advisors play a crucial role and you will be at the forefront of delivering exceptional service and support to our customers. You will be part of the Customer Support team who are passionate about what they do in enhancing the overall customer experience.
Key Duties and Responsibilities
- Customer Experience: Ensure a seamless and positive customer experience by handling enquiries, complaints and complex issues with empathy and efficiency.
- Process Improvement: Follow processes and use documentation including the company knowledge base. Contribute to the development and refinement of our support processes based on customer feedback.
- Service Excellence: Achieve case resolution SLAs and KPIs whilst utilising service management tools (e.g. Salesforce) via email, phone and chat communication channels.
- Documentation & Training: Maintain and enhance the Company knowledge base and participate in the training of new team members when needed.
- Stakeholder Collaboration: Work closely with and escalate to internal stakeholders (e.g. second line technical team) to align customer support efforts with Company objectives. This will require occasional travel to London.
In Addition: You will perform other duties as assigned by the Customer Support Manager and / or Chief Operating Officer.
Your Profile
- Approachable: An active team player, friendly, positive and approachable.
- Attitude: A proactive problem-solving mindset with a strong commitment to customer satisfaction.
- Communication Skills: Exceptional communication skills across multiple communication channels (Live Chat, video call, phone, email etc).
- Detail-Oriented: A keen eye for detail, ensuring that both customer needs and operational processes are consistently met.
- IT Skills: Proficiency in CRM databases, especially Salesforce, is highly desirable.
- Proactive: A forward-thinking attitude with the ability to anticipate problems and take initiative.
- Qualifications: Educated to A-Level or equivalent qualification.
- Resilience: The ability to stay calm and focused under pressure.
- Working Style: You work equally well when working both independently and as part of a team.
Working Hours & Location
Our working hours are 37.5 hours per week Monday to Friday, however there is occasional weekend coverage. We operate a hybrid working schedule, typically two to three days a week in the office in Exeter.
The Company
TympaHealth are a team of doctors and technology experts united by a vision to help the world to hear. Our mission is to help the world to hear and make intervention more accessible and simplified both on a local and global scale. TympaHealth is growing fast and is currently helping thousands of patients a year access vital ear and hearing healthcare services in the UK.
Salary & Benefits
- 25 days holiday (increasing to 26 after two years) plus Bank Holidays
- Birthday Holiday and Christmas Holiday (three additional days)
- 5% Company & Employee Pension Scheme Contributions
- Life Assurance Scheme (four times salary)
- Hybrid Working two to three days a week in the office based in Exeter EX2 8LB
- On-site parking
- Remote GP and Medical Second Opinion Services
- Mental Health Support
- Physiotherapy (eight sessions per year)
- Life, Money and Wellbeing Support
- Perkbox
Customer Support Agent in Exeter employer: Tympa Health
TympaHealth is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where your contributions directly impact the lives of others. With a hybrid working model based in Exeter, employees enjoy a healthy work-life balance, generous holiday allowances, and comprehensive benefits including mental health support and a robust pension scheme. Join a passionate team dedicated to making hearing healthcare accessible while advancing your career in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Agent in Exeter
✨Tip Number 1
Get to know the company! Research TympaHealth and understand their mission to help the world hear. This will not only help you in interviews but also show your genuine interest in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers through various channels, try role-playing different scenarios with friends or family. This will boost your confidence and help you handle enquiries like a pro.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative customer experience into a positive one. This will demonstrate your proactive attitude and commitment to customer satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our awesome team at TympaHealth. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Support Agent in Exeter
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer support shine through! We want to see how much you care about helping others and making a difference in their lives.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Use keywords from the job description to show us that you understand what we're looking for in a Customer Support Agent.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your ideas effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with TympaHealth.
How to prepare for a job interview at Tympa Health
✨Know the Company Inside Out
Before your interview, take some time to research TympaHealth. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Communication Skills
As a Customer Support Agent, exceptional communication is key. Prepare examples of how you've successfully handled customer interactions in the past. Whether it’s through live chat, phone calls, or emails, be ready to demonstrate your ability to communicate clearly and empathetically.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer issues. Think of a few challenging situations you've faced before and how you resolved them. Highlight your proactive problem-solving mindset and your commitment to customer satisfaction.
✨Familiarise Yourself with Salesforce
Since proficiency in CRM databases like Salesforce is desirable, brush up on your skills if you're not already familiar. If you have experience using it, be prepared to discuss how you’ve used it to enhance customer support processes or improve service delivery.
