Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our hotel, ensuring guests feel welcome and valued.
- Company: Join Elite Hotels, where exceptional service is our top priority.
- Benefits: Full-time role with opportunities for growth in a vibrant hospitality environment.
- Why this job: Make a real difference in guests' experiences and create lasting memories.
- Qualifications: Great communication skills and a passion for outstanding customer service.
- Other info: Dynamic team atmosphere with a focus on personal development.
Receptionist Overview
To be the first point of contact for all guests, in person and on the telephone, at the heart of the Hotel. As a Receptionist working with our Front of House Team, you will excel at providing guests with first-class service, ensuring a smooth check-in/out, and handling enquiries swiftly and efficiently. As the first port of call for guests, you will directly affect their impression and experience of staying within an Elite Hotel. We are proud of the level of service offered at our hotels, and you will play a pivotal role in maintaining these standards. Although a specific hotel reception experience is not essential, you will need to understand what constitutes outstanding service. You will have excellent communication and administration skills as well as an eye for detail. The position involves working evenings and weekends.
Receptionist Key Responsibilities
- To ensure the Guest Service & Switchboard Staff are managed, directed and motivated at all times to maintain the highest levels of customer care, relating to both our external and internal guests.
- To oversee the day-to-day operation of the Reception Desk and Switchboard, liaising closely with all Heads of Departments.
- To ensure that quality standards within the Guest Service Team are maintained and, wherever possible, improved upon. Red Star and Elite Standards to be the benchmark in all measurements.
- To ensure that all staff use the Fidelio Opera PMS, Concept and Squirrel POS to maximum effect ensuring that all Reception Staff are fully conversant in all appropriate functions.
- The effective use of the Guest History (Profiles), logging and acting upon all guest feedback.
At Elite Hotels, we have a single-minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
#J-18808-Ljbffr
Receptionist employer: Tylney Hall Hotel
Contact Detail:
Tylney Hall Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Elite Hotels. Familiarise yourself with their values and what makes them stand out in the hospitality industry. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Receptionist, you'll be the face of the hotel. So, practice speaking clearly and confidently. You could even role-play common scenarios with a friend to get comfortable handling guest enquiries.
✨Tip Number 3
Show off your attention to detail! During the interview, share examples of how you've gone above and beyond in previous roles or situations. This will demonstrate that you understand the importance of providing outstanding service and can handle the responsibilities of the role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. It shows initiative and enthusiasm, which are key traits for a Receptionist at Elite Hotels.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you’re a great fit for our team.
Highlight Relevant Skills: Make sure to emphasise your communication and administration skills in your application. Even if you don’t have specific hotel experience, showcasing your ability to provide outstanding service is key!
Tailor Your Application: Don’t just send the same application everywhere. Tailor it to us at Elite Hotels! Mention how your values align with our goal of creating positive guest experiences. It shows you’ve done your homework and are genuinely interested.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it makes the process smoother for both you and us!
How to prepare for a job interview at Tylney Hall Hotel
✨Know the Company
Before your interview, take some time to research Elite Hotels. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Receptionist, excellent communication is key. During the interview, practice clear and confident speaking. You might even want to prepare a few examples of how you've successfully handled guest inquiries or resolved issues in the past, as this will demonstrate your ability to provide outstanding service.
✨Demonstrate Attention to Detail
Since the role requires an eye for detail, be prepared to discuss how you ensure accuracy in your work. Whether it’s managing bookings or handling guest feedback, share specific instances where your attention to detail made a difference in a previous role or situation.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or how they measure guest satisfaction. This shows that you’re proactive and genuinely interested in contributing to their high standards of service.
