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- Tasks: Lead the Reservations team, ensuring top-notch guest service and efficient booking processes.
- Company: Join Elite Hotels, known for creating memorable guest experiences.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Why this job: Be an inspirational leader in a dynamic hospitality setting with real impact.
- Qualifications: 3+ years in revenue/reservations management and a passion for guest satisfaction.
- Other info: Opportunity for growth and to influence a positive selling culture.
The predicted salary is between 36000 - 60000 £ per year.
Looking for an inspirational leader and people person to take on this rare and exciting opportunity in our Reservations Team, leading the Reservations team at Tylney Hall Hotel & Gardens, Hampshire. This job will keep you engaged, challenging your operational and strategic mindset, working closely with the Executive Team and General Manager.
Supporting the Reservations team with taking and accepting guest reservations and group bookings, offering the highest standards of customer service ensuring accuracy and attention to detail.
Key Responsibilities- To ensure the highest quality of guest service standards are adhered to by the Reservations staff, using the AA guidelines and the understood expectations for a 4 Red Star Hotel as well as the Guest Satisfaction Surveys and Mystery ‘Shopper’ (Maxima) reports.
- To ensure that all new Reservations Staff receive a comprehensive induction with sufficient time spent in other departments to enable them to fully understand how their role interacts across departments.
- To attend and be a proactive member of the Yield Management Team for the Hotel and to ensure that the Assistant Reservations Manager is able to deputise in your absence e.g.; for Holiday cover.
- To ensure that Reservations Staff are efficient and competent in Sales tasks and understand the selling strategies as set out by the Yield Management Team.
- To ensure, in conjunction with the Personnel Manager that an effective recruitment strategy is operating and that induction and training programmes are in place that both meet the needs of the department and the employee.
- To ensure that Standards of Procedure (SOPs) are continually updated to match any changes and to ensure that staff are adhering to these.
- Experience in revenue/reservations management within the hospitality industry. Minimum 3 Years.
- A genuine enthusiasm for creating memorable guest experiences and ensuring smooth, efficient reservation processes.
- Experience with strategic business development and budgets.
- Excellent communication and organisational skills.
- A confident leader with the ability to influence and lead a positive selling culture.
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Reservations Manager in Hook employer: Tylney Hall Hotel
Contact Detail:
Tylney Hall Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager in Hook
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Tylney Hall or similar venues. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching the hotel’s values and guest experience standards. We want to see how you can align with our mission to create memorable stays, so come ready with examples of how you've done this in the past.
✨Tip Number 3
Show off your leadership skills! Think about times when you’ve led a team or improved processes. We love candidates who can inspire others and drive a positive culture, so share those stories during your chats.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Tylney Hall.
We think you need these skills to ace Reservations Manager in Hook
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for creating memorable guest experiences shine through. We want to see how your love for hospitality aligns with our goal of making every visit a positive one.
Highlight Relevant Experience: Make sure to showcase your experience in revenue and reservations management within the hospitality industry. We’re looking for someone with at least 3 years under their belt, so don’t be shy about sharing your achievements!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that demonstrate your communication skills. Remember, attention to detail is key, just like in our reservations process!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our Reservations Team!
How to prepare for a job interview at Tylney Hall Hotel
✨Know Your Stuff
Before the interview, dive deep into the hotel’s values and mission. Understand what makes Tylney Hall Hotel & Gardens unique and how they strive to create memorable guest experiences. This knowledge will help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Reservations Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, particularly in high-pressure situations. Highlight your experience in training and developing staff, as this is crucial for the role.
✨Be Customer-Centric
Emphasise your passion for customer service during the interview. Share specific instances where you went above and beyond to ensure guest satisfaction. This will show that you understand the importance of creating positive experiences, which is at the heart of the hotel's mission.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and strategic mindset. Think about potential challenges in reservations management and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.