Head Therapist / Head of Department Overview:
To manage the Spa & Leisure facilities to the high standards expected at Tylney Hall Hotel, delivering excellent customer service while ensuring the effective operation of all facilities, including retail, and maximising revenue and financial contribution to the business
Head Therapist / Head of Department Key Responsibilities:
- Manage the day-to-day operation of the Spa and Leisure Department.
- Lead, support and develop the Spa and Leisure team.
- Manage rotas, staffing, holidays and departmental coverage.
- Maintain high standards of guest service, cleanliness and presentation.
- Ensure compliance with health & safety, hygiene and operational procedures.
- Oversee treatments, leisure facilities, pool operations and equipment.
- Manage guest feedback and resolve complaints effectively.
- Monitor departmental costs, stock and revenue opportunities.
- Support recruitment, training and performance management.
- Work closely with other departments to ensure a positive guest experience.
At Elite Hotels we have a single-minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Head Therapist / Head of Department in Hook employer: Tylney Hall Hotel
Tylney Hall Hotel is an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration among its culinary team. With a strong emphasis on employee growth, the Senior Chef de Partie role provides opportunities for skill development and leadership in a prestigious setting, making it an ideal place for passionate chefs to advance their careers while enjoying the unique charm of Hook.
